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Sellsy Helpdesk Review

Sellsy Helpdesk
Our score: 7.3 User satisfaction: N/A

What is Sellsy Helpdesk?

Sellsy Helpdesk is designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations. However, it is available on modular pricing so you pay only what you need.

Its help desk module puts a personal touch to your customer support by assigning a personal email address instead of a ticket number when responding to customer queries. Although the process can be automated, customers or clients will appreciate the personal attention; thus, earning for your business their goodwill. The help desk solution works best for freelancers, small to mid-size businesses, and nonprofits.

Among others, Sellsy allows you to quickly route customer queries to specific persons in your team. It also gives your support agents direct access to client information for a more accurate and faster response. Likewise, your agents can exchange notes to fix issues collaboratively and improve overall support team performance. Whether it’s email support, phone calls, or bug reports, your customer service is kept in one place for easy tracking and assessment.

Moreover, with its open solution framework, Sellsy can easily integrate with third-party apps from email systems to publishing platforms and popular business plugins and apps. The help desk software also features Android and iOS apps for mobility.

Overview of Sellsy Helpdesk Benefits

  • Give your ticketing system a personal touch by hiding the ticket I.D. from your customers with a personal email address
  • Improve your support team performance by quickly assigning tickets, giving them access to client information, and allowing them to work collaboratively with exchanged notes to solve customer issues
  • Give accurate and proactive feedback by integrating the help desk with Sellsy CRM and convert customer queries to sales opportunities
  • Manage all support requests in one place, such as, email support, phone calls, bug reports, and API form
  • Sellsy is an all-in-one solution for sales management. It offers CRM pipelines, Invoicing, Time tracking, Helpdesk, ERP, POS and other features.
  • You can save time: the information is always there, where and when you need it. No need to copy and paste the same information in different software, and you always know where it is.
  • You can save money: one account only for each user, and not several access.
  • You can be efficient: Sellsy has been designed to be simple to set up and use.

Overview of Sellsy Helpdesk Features

  • Personalized email address
  • Quick ticket routing
  • Direct access to client data
  • Exchange notes
  • Seamless integration with Sellsy CRM
  • Integration with other Sellsy business modules

What Problems Will Sellsy Helpdesk Solve?

Finding the information when you need it

Mike receives a customer request using a usual help desk software. But, he doesn’t know who the client is. Then, Mike needs to check the CRM to see who is the contact, and what is his company. Finally, Mike needs to check his invoicing software to have the rest of the details regarding this client.

With Sellsy, when you receive a ticket with our help desk module, you can see all the information on the left of the ticket as Sellsy links the ticket to the right contact and company.

Unifying your different sales channels

Laura sells furniture both online and in her store. The main challenge here is to unify the information: what is the company’s turnover? Who are the clients? Do the clients of the store also shop online? What is the inventory?

Sellsy allows you to know right away the answer to all those different questions, giving you an accurate view of your business.

Running and billing your projects

Aimee needs to run a project for her company involving different parties: staff members, services providers, and the client. Sellsy will allow those different parties to access the parts of the project they need to work on and will help them in communicating. Aimee can keep track of the different deadlines, the project progress, as well as the cost associated with the project.

At the end, her manager, Ryan, will be able to know how much time has been spent and how profitable the project was. And the time spent can also be billed to the client in a few clicks.

Awards & Quality Certificates

Sellsy Helpdesk Position In Our Categories

Because businesses have distinctive business-related demands, it is logical they avoid going for an all-encompassing, “perfect” software system. Having said that, it is troublesome to stumble on such an app even among recognizable software systems. The clever thing to undertake would be to take note of the various important factors which entail deliberation including critical features, costing, skill aptitude of staff, organizational size, etc. Thereafter, you must do the research systematically. Browse over some Sellsy Helpdesk reviews and explore the other software programs in your shortlist more closely. Such all-encompassing research ascertain you circumvent poorly fit software solutions and choose the system that offers all the tools you require business requires to achieve growth.

Position of Sellsy Helpdesk in our main categories:

TOP 100

Sellsy Helpdesk is one of the top 100 Help Desk Software products

If you are interested in Sellsy Helpdesk it may also be a good idea to investigate other subcategories of Help Desk Software collected in our database of SaaS software reviews.

Companies have different needs and requirements and no software application can be ideal in such a condition. It is futile to try to find a perfect off-the-shelf software product that fulfills all your business needs. The smart thing to do would be to modify the system for your unique wants, staff member skill levels, finances, and other aspects. For these reasons, do not rush and invest in well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your research, check out each short-listed application in detail, read a few Sellsy Helpdesk Help Desk Software reviews, contact the maker for clarifications, and finally choose the product that provides what you need.

How Much Does Sellsy Helpdesk Cost?

Sellsy Helpdesk Pricing Plans:

Free Trial

Sellsy subscriptions

$44.90 monthly

Staff

$10 per staff

Helpdesk management

$15 per month

CRM pipeline license

$10 per month/user

Purchases and margins

$15 per month

Expenses

$15 per month

Project management

$20 per month

Subscriptions management

$15 per month

Inventory management

$20 per month

Cash register license

$55 per month

Bill hours

$15 per month/user

Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:

Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet  access included; Outlook/Gmail connector.

Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector

Module subscriptions

  • Helpdesk management ($15 per month)
  • CRM pipeline license ($10 per month/user)
  • Purchases and margins ($15 per month)
  • Expenses ($15 per month)
  • Project management ($20 per month)
  • Subscriptions management ($15 per month)
  • Inventory management ($20 per month)
  • Cash register license ($55 per month)
  • Bill hours ($15 per month/user)

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sellsy Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sellsy Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Sellsy Helpdesk pricing details?

Sellsy Helpdesk Pricing Plans:

Free Trial

Sellsy subscriptions

$44.90 monthly

Staff

$10 per staff

Helpdesk management

$15 per month

CRM pipeline license

$10 per month/user

Purchases and margins

$15 per month

Expenses

$15 per month

Project management

$20 per month

Subscriptions management

$15 per month

Inventory management

$20 per month

Cash register license

$55 per month

Bill hours

$15 per month/user

Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:

Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet  access included; Outlook/Gmail connector.

Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector

Module subscriptions

  • Helpdesk management ($15 per month)
  • CRM pipeline license ($10 per month/user)
  • Purchases and margins ($15 per month)
  • Expenses ($15 per month)
  • Project management ($20 per month)
  • Subscriptions management ($15 per month)
  • Inventory management ($20 per month)
  • Cash register license ($55 per month)
  • Bill hours ($15 per month/user)

What integrations are available for Sellsy Helpdesk?

  • Gmail
  • Google Drive
  • Google Apps
  • Outlook
  • Dropbox
  • MailChimp
  • Simple Mail
  • PayPal
  • Stripe
  • Bluepaid
  • WordPress
  • Drupal
  • MailJet
  • Presta Shop
  • Joomla!
  • CRM
  • Invoicing
  • Teamwork
  • Purchases
  • Stocks
  • Point-of-sale
  • API to create the following:
    • connector
    • contact lists
    • data analysis
    • e-commerce
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Reviewed By Jenny Chang
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