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Zurvey.io Review
What is Zurvey.io?
Zurvey.io is an intelligent professional survey software that lets you extract actionable insights from customer or employee feedback or survey answers instantly and accurately. You can use this tool to identify and understand the pain points of your customers across various touchpoints online or offline or the strengths and weaknesses of your employees. This way, you’ll be able to produce better customer or employee experiences.
Zurvey.io allows you to collect textual feedback from different sources of data. This can be done by making your own surveys directly on the software, uploading feedback or survey answers you have already collected, or integrating your chat or email service with Zurvey.io. The software then processes and analyzes the textual data in real-time. It automatically recognizes key topics and phrases in the texts and calculates the sentiment value of each text.
Show MoreOverview of Zurvey.io Benefits
Textual Feedback Collection
Zurvey.io gives you different ways of gathering all the textual data you need for analyzing customer or employee feedback. One of which is by creating your own surveys directly within the software. Through its survey module, the software enables you to easily generate surveys from question templates and customize their layout according to your brand. You can share these surveys via email or social media immediately without leaving the software.
The professional survey software also permits you to upload existing textual data in Excel spreadsheets which you collected through surveys like NPS surveys, employee satisfaction questionnaires, or any other forms of textual feedback. Lastly, Zurvey.io can be integrated with your chat or email service. This is useful especially if you want to analyze important details about interactions with customers.
Automated and Accurate Analysis
Zurvey.io applies text recognition and sentiment analysis so that you can instantly and accurately produce actionable insights into customer or employee feedback. As the software processes textual data, it can recognize key topics mentioned or discussed in the texts. It identifies important phrases included in the texts which can be related to organizations, brands, places, or people. This enables Zurvey.io to precisely understand the true essence of each text.
After employing text recognition, Zurvey.io automatically calculates the sentiment value of the phrases it has recognized. It gives a score for each phrase, and all the phrase scores are summarized to reveal the overall sentiment value of the entire text. This means you can determine exactly how positive or negative a particular customer or employee’s opinion is.
Data Visualization
The survey software is built with an interactive dashboard that helps you easily analyze feedback from customers or employees. This dashboard contains graphs and charts that show you how your customers’ opinions and mentions are distributed, which topics are often represented as positive or negative, and how customer or employees’ pain points are related to each other. Also, Zurvey.io provides search and drill-down functionalities that aid you in conducting in-depth feedback analysis.
Show MoreOverview of Zurvey.io Features
- Data Collection
- Survey Building
- Text Recognition
- Sentiment Analysis
- Dashboard
- Keyword Search
Awards & Quality Certificates
Zurvey.io Position In Our Categories
Knowing that companies have their own business wants, it is only wise that they abstain from seeking a one-size-fits-all, “perfect” system. Nevertheless, it would be futile to try to pinpoint such a software system even among recognizable software products. The rational step to undertake should be to write down the different chief factors that merit investigation including key features, price plans, skill capability of staff, company size, etc. Then, you must perform your research thoroughly. Go over these Zurvey.io evaluations and check out each of the solutions in your list more closely. Such comprehensive product research ensure you stay away from unfit applications and choose the one which includes all the benefits your business requires.
Position of Zurvey.io in our main categories:
TOP
50
Zurvey.io is one of the top 50 Survey Tools products
If you are interested in Zurvey.io it could also be sensible to investigate other subcategories of Survey Tools gathered in our database of SaaS software reviews.
Companies have different wants and requirements and no software solution can be perfect in such a condition. It is useless to try to find a perfect out-of-the-box software app that fulfills all your business needs. The wise thing to do would be to adapt the solution for your special needs, staff member skill levels, finances, and other factors. For these reasons, do not hasten and subscribe to well-publicized popular systems. Though these may be widely used, they may not be the best fit for your specific needs. Do your groundwork, look into each short-listed application in detail, read a few Zurvey.io Survey Tools reviews, call the seller for explanations, and finally settle for the app that offers what you want.
How Much Does Zurvey.io Cost?
Zurvey.io Pricing Plans:
Free Trial
Free
€0
Essential
starting at €25/month
Team
starting at €158/month
Professional
starting at €325/month
Enterprise
by quote
What are Zurvey.io pricing details?
Zurvey.io Pricing Plans:
Free Trial
Free
€0
Essential
starting at €25/month
Team
starting at €158/month
Professional
starting at €325/month
Enterprise
by quote
Zurvey.io offers SMB and enterprise pricing plans for you to choose from based on your business needs and budget. Contact the vendor and request for a quote and other product details. Below are the plan inclusions:
FREE
- 100 analysed text answers/month
- 1 active survey
- 150 responses/month
- Text analysis functions
- Interactive dashboard
- 1 user
ESSENTIAL, starting at €25/month
- everything from FREE plus the following
- 100 analysed text answers/month
- 3 active surveys
- 2 000 responses/month
- SPSS output
- Upload own text data
- Survey creation
- Text analysis functions
- Interactive dashboard
- 2 users
TEAM, starting at €158/month
- everything from ESSENTIAL plus the following
- 1500 analysed text answers per month
- 8 active surveys
- Custom label creation
- Unlimited responses
- SPSS output
- Upload own text data
- Survey creation
- Text analysis functions
- Interactive dashboard
- 10 users
PROFESSIONAL, starting at €325/month
- everything from TEAM plus the following
- 3 000 analysed text answers per month
- Unlimited active surveys
- Unlimited responses
- Upload own text data
- Survey creation
- Text analysis functions
- SPSS output
- White-labelling
- Interactive dashboard
- 20 users
ENTERPRISE, please, contact for pricing
- everything from PROFESSIONAL plus the following
- Unlimited analysed text
- Unlimited responses
- Expert research consultancy
- Custom subdomain
- White-labelling
- Upload own text data
- Survey creation
- Custom API
- Text analysis functions
- Interactive dashboard
- On premise
- Unlimited users
- Dedicated support
User Satisfaction
Positive Social Media Mentions
118
Negative Social Media Mentions
2
We know that when you make a decision to purchase a Survey Tools it’s important not only to find out how experts score it in their reviews, but also to check whether the actual people and companies that purchased this software are actually happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Zurvey.io reviews across a broad array of social media sites. The data is then presented in an easy to digest way indicating how many people had positive and negative experience with Zurvey.io. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
- Spanish
- Russian
- Dutch
- Polish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zurvey.io?
Zurvey.io integrates with various BI, CRM, chat and email services. The company is also open to custom integrations.
Zurvey.io User Reviews
Zurvey.io average rating:
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Great application for making surveys. Convenient and easy on the eyes as it has a simple design.
CONS: Sometimes it takes time to load and sometimes it crashes.
The least favorable review
PROS: Great application for making surveys. Convenient and easy on the eyes as it has a simple design.
CONS: Sometimes it takes time to load and sometimes it crashes.
More reviews from 2 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Easy to use, simple, make surveys instantly
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 15.08.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: Easy to make surveys using this software. It can be either be for personal use or for company use. It is that useful. I can also set what kind of questions and choices I can use. Very handy.
CONS: The design could use some enhancements but other than that I find the app great.
Make surveys fast
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 21.05.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: Great application for making surveys. Convenient and easy on the eyes as it has a simple design.
CONS: Sometimes it takes time to load and sometimes it crashes.
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Zurvey.io user reviews
Easy to use, simple, make surveys instantly
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 15.08.2021
Company Size: 11-50 Employees
Industry: N/A
Make surveys fast
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 21.05.2021
Company Size: 11-50 Employees
Industry: N/A
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