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Balto REVIEW

Call Center Software

No user reviews
USER SATISFACTION 93%
OUR SCORE 8.0

What is Balto?

Balto is a call center management suite powered by artificial intelligence to help companies stay on top of their calls, power each conversation with access to the right content, and enable companies to further improve the quality of their conversations through thorough and detailed analytics.

With Balto, businesses and organizations have a robust call center management platform that they can configure to suit their needs and specifications, whether they are running a customer service firm, sales and marketing agency, compliance, and accounts receivable.

Call center agents have instant access to the right information at critical moments, enabling them to provide high-quality service, engage clients in dynamic interactions, and effectively sell or upsell their products. Whatever reason the customer is calling for, reps are able to make the most out of their conversations with Balto.

Overview of Balto Benefits

Configured For Your Company

Balto can be tailored around your brand, products, and industry as well as specific terminologies. Whenever a specific product is mentioned or when a call is about a particular issue, the software powerful AI automatically provides your reps with content related to that product or issue. This speeds up the conversations process, equipping your reps with product data or intelligence so they can deliver excellent responses to product queries, support requests, and more.

Whenever a conversation is ongoing, Balto stays active in the background, listening to identify and check off milestones and alerts your rep as they occur in real time. These alerts can be adjusted and modified, empowering your reps to stay on track and resolve calls quickly and efficiently.

A Sensitive Software

Balto is configured by default to listen and capture critical information during conversations such as the customer’s preferred brands, specific issues about their recent purchase, as well as any mention of a competitor’s name.

What Balto doesn’t listen to are sensitive and confidential information such as bank account numbers, credit card details, and other personal information. The software utilizes state of the art security measures to shield the caller’s personal information and ensure that they don’t fall to the wrong hands.

Overview of Balto Features

  • Objection Handling
  • Pain and Interest Signals
  • Soft Skills
  • Automatic De-escalation
  • Instant Knowledgebase Information Access
  • 100% AI Call Monitoring
  • Conversation Milestones and Alerts
  • Threat or Combative Language Detection
  • False Statement Detection
  • Disclaimer Monitoring
  • Script Deviation Monitoring

What Problems Will Balto Solve?

Problem 1: Insufficient sales management tracking

Sarah has a team of 40 sales reps selling alarm system installations and a few top sales reps are responsible for most of her team’s revenue. Every week, Sarah pulls the bottom reps off the phones to train them, but they always fall back on old habits when they get back on the phones.

Through Balto, Sarah automatically tracks the language and habits of her top performers. With a push of a button, she is able to automatically reinforce those habits across all 40 reps, on 100% of calls. As a result, she is able to standardize messaging across her team while improving her bottom-line.

Problem 2: Lack of customer support consistency

John runs a customer service team comprised of 100 agents representing over 30 products. Agents struggle to keep up with the massive quantity of product information, and often have to put callers on hold to look up answers. Similarly, agents often provide incorrect answers to caller questions, which forces callers to call back a second and third time for clarification. Recently, John has noticed an influx of bad reviews online.

Through Balto, John is able to automatically ensure that reps always have the correct answers, instantly. For example, when a customer asks a question or complains, Balto automatically prompts the agents with the right things to say to answer the question or deescalate the call. Now, customers are getting the correct answers faster, which has increased brand perception.

Problem 3: Non-compliance of business operations

Terry runs a 3rd party collections shop. He’s noticed that his best collectors are able to use effective negotiation strategies with consumers. They also demonstrate empathy and understanding, which helps them connect with consumers. Separately, Terry has recently received a lawsuit after a collector used misleading language to attempt and collect a debt.

Terry installs Balto. Balto detects consumer objections and automatically prompts collectors with effective negotiation strategies and payment plan options. Separately, if a collector uses threatening or misleading information, Balto automatically alerts the collector – live in call – and helps them clarify or correct before the conclusion of the call. That way, consumers are satisfied with their experience and collectors to increase their average amounts collected per call.

Awards & Quality Certificates

Award
Award

Balto Position In Our Categories

Balto is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#25
Category:Position:
Call Center Software#25

Since each enterprise has unique business needs, it is sensible for them to abstain from seeking a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such a system even among widely used software platforms. The smart thing to do would be to catalog the various essential aspects that need consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Balto reviews and check out each of the other apps in your shortlist in detail. Such in-depth homework can make sure you weed out ill-fitting systems and select the app that offers all the features you need for business success.

How Much Does Balto Cost?

Balto Pricing Plans:
Free trial
Quote-Based Plan
Contact Vendor

Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Balto reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Balto. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

210

NEGATIVE SOCIAL MENTIONS

8

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Balto pricing details?

Balto Pricing Plans:
Free trial
Quote-Based Plan
Contact Vendor

Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for Balto?

Balto integrates with the following business systems and applications:

  • Five9
  • Livevox
  • TCN
  • RingCentral
  • Avaya
  • NICE inContact
  • Outreach
  • Hubspot
  • Zultys
  • 3CX
  • Vocalcom

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