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Sayint Review

Sayint
Our score: 8.0 User satisfaction: N/A

What is Sayint?

Sayint is a Data Analytics software that derives high-quality, actionable insights from data gathered and analyzed from customer conversations sourced from various communication channels (social media, web chat, web conferencing, calls, messages, and third-party review sites). The platform provides companies and organizations with the power to automate compliance monitoring and auditing to ensure customer calls adhere to existing compliance standards and regulations.

Real-time call evaluation allows management to get smart insights into an agent’s performance and identify areas where the agent excels or lack. Important indicators such as sales, customer retention, and other metrics can be sliced and diced to help agents improve their performance and deliver better results.

With Sayint, companies are able to develop a clearer, more detailed picture of their customers’ journey and experience. The visibility and transparency Sayint provides to its users allow them to discover opportunities to further improve customer satisfaction, increase sales, and achieve their business goals in no time.

Overview of Sayint Benefits

Reliable Intelligence and Analytics on Your Sales Performance

Sayint helps you discover precious performance metrics your sales team can use to easily and quickly spot knowledge and training gaps. The software can be used to evaluate other metrics such as objection management, script adherence, and talk over analysis among others.

As you and your sales team easily address issues that hamper performance, you’ll be able to find better ways to monitor and engage your customers and close more deals quicker than ever.

All Conversations Audited

Sayint audits all your conversations and analyzes them down to the granular level for compliance. Moreover, this process is automated so you won’t have to dedicate a large team of quality analysts to ensure all calls are evaluated. This functionality helps you discover potential breaches, security risks, threats, and penalties, allowing you to address and resolve them rapidly long before they evolve into serious complications.

Improve Customer Experience

Sayint can capture critical metrics such as CES, NPS, and C-SAT using industry benchmarks as well as gather and show customer journey reviews from various data sources. Hence, it helps you understand your customers better, identify their sentiments, and leverage all your findings to help improve their journey and achieve total satisfaction.

Overview of Sayint Features

  • Omnichannel data aggregation and analytics
  • Speech Analytics
  • Real-time Compliance Automation
  • Agent performance and Training
  • Customer Experience Tracking Analysis
  • Sales Effectiveness Analysis

What Problems Will Sayint Solve?

Use Case 1: PCI Redaction

Problem: It is very important for contact centers to protect the sensitive and confidential information like debit and credit card information, keeping customer privacy and compliance rules in mind. The power of redacting PCI-protected information from call center recordings and their transcripts helps organizations protect sensitive information. However, there are many organizations which fail to do so.

Solution: Sayint’s conversational analytics helps organizations to exercise better control over the call recordings by automatically redacting sensitive information based on company policies and compliance requirements.

Example: Any business that deals with credit card information over the phone have to follow PCI rules to avoid making customer credit card information readily available to employees. Sayint conversational analytics solution will redact sensitive information. This allows businesses to do away with the need to store this kind of sensitive information on their enterprise networks. At the end of the day, it’s a safeguard against potential litigation.

Use Case 2: Improved Agent Efficiency

Problem: Large-scale banking contact centers typically address multiple challenges and try to resolve them through a measurable improvement process. These are the most common areas seeking continuous improvement across:

  • Reducing call times,
  • Improving agent efficiency,
  • Enhancing customer satisfaction level,
  • Resolving customer issues on the first call/Improving first call resolution rate, and
  • Improving sales performance and driving down costs.

Solution: In order to improve the operations of contact centers, organizations can start with categorizing calls and filtering them based on which they can develop standardized training programs.

Example: Sayint’s conversational analytics ranks agent performance. If you replace the bottom-performing 10 percent of your agents every three months and hire better performers, you can make major improvements in your contact center in a short span of time.

Use Case 3: Reduce Fraud

Problem: Fraud is one of the biggest risks that businesses are facing these days. With stringent steps being taken on cybersecurity front, fraudsters are changing their mode of fraud from online to telephone. As per Pindrop lab’s 2017 Call Centre Fraud Report, 1 in every 937 calls are of fraudulent nature which is an alarming number.

Solution: With the help of Sayint’s Conversational Analytics tool, you can detect fraud by setting rules to spot fraudulent behavior, conversations, and also identify if a caller is lying. This will help you take the correct risk mitigation steps.

Example: You can identify fraud callers with the help of keywords. You can examine the data and trends to decide which keywords and phrases you can use to create alerts for. You can also create a system to flag the caller who has called you more than the number of times he/she should have in a defined number of days.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Sayint Position In Our Categories

Bearing in mind businesses have special business-related wants, it is wise they steer clear of purchasing an all-in-one, ideal system. Having said that, it would be difficult to try to pinpoint such application even among branded software solutions. The efficient step to undertake can be to write the different main functions that require inspection including important features, budget, technical skill ability of staff members, business size, etc. Then, you should double down on the research exhaustively. Go over some of these Sayint evaluations and explore the other software options in your shortlist more closely. Such detailed research makes sure you keep away from mismatched applications and select the one which has all the benefits you require company requires.

Position of Sayint in our main categories:

TOP 100

Sayint is one of the top 100 Data Analytics Software products

Sayint is also listed in the following subcategories:

It is crucial to note that almost no app in the Call Center Software category will be an ideal solution that can match all the needs of different company types, sizes and industries. It may be a good idea to read a few Sayint Call Center Software reviews first as certain services might excel only in a really small set of applications or be designed with a very specific industry in mind. Others might operate with an intention of being simple and intuitive and therefore lack complex elements desired by more experienced users. You can also come across solutions that focus on a wide group of customers and provide a rich feature toolbox, but this usually comes at a more significant price of such a service. Be certain that you're aware of your requirements so that you pick a software that offers exactly the features you look for.

How Much Does Sayint Cost?

Sayint Pricing Plans:

Free Trial

Quote-Based Plan

Contact Vendor

Contact Sayint for information on their basic and enterprise pricing packages. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sayint reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sayint. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Hindi

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Sayint pricing details?

Sayint Pricing Plans:

Free Trial

Quote-Based Plan

Contact Vendor

Contact Sayint for information on their basic and enterprise pricing packages. You can also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for Sayint?

Sayint integrates with the following business systems and applications:

  • Freshdesk
  • Zendesk
  • Salesforce
  • Microsoft Dynamics 365
  • Zoho
  • Hubspot
  • Zapier
  • Pipedrive
  • Facebook messenger
  • Slack
  • WhatsApp
  • Intercom
  • Freshchat
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Reviewed By Jenny Chang
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