AlertOps Review
What is AlertOps?
AlertOps is an incident management and response platform that allows ITOps, ITSM, DevOps, and SecOps teams, network operations centers, and managed service providers to efficiently, accurately, and seamlessly identify, analyze, and solve major, critical, and complex IT events and issues. This reliable, adaptive, and intelligent tool helps organizations and teams in different industries minimize service downtime, ensure business continuity and security, and enhance operational efficiency.
AlertOps sends the right incident alerts to the right team members and stakeholders at the right time through phone call, email, and SMS. Users can get all the information and details they need in order to properly and quickly understand and respond to incidents. IT incidents and alerts can also be automatically routed or escalated based on specific policies, rules, and conditions.
The platform provides workflow automation and system integration capabilities. Users will be able to leverage such features to streamline their processes and tasks for incident response and resolution and improve communication and collaboration with people inside and outside of the organization.
Show MoreOverview of AlertOps Benefits
Enriched & Dynamic Alerts
AlertOps permits you to customize and enrich alerts with contents and information. These include images, graphs, runbooks or custom links, and third-party monitoring system data. Your team members can gain a complete and accurate understanding of the IT incidents and take appropriate and effective actions to resolve them. You can also automatically deliver incident alerts to team members using various communication channels, including phone call, email, and text.
Smart Routing & Escalation
IT incidents and alerts will be automatically routed or forwarded to other team members when the first persons who have received them did not acknowledge, own, and respond to the incidents and alerts within a certain time frame. Moreover, you can escalate incidents and alerts to executives, managers, customers, or regulatory agencies if specific severity and urgency levels or SLA limits are met.
Better Team Collaboration
You can integrate your monitoring, chat, and helpdesk or ticketing tools with AlertOps. When your monitoring apps detect and report IT incidents, you and your team members can access, organize, and handle alerts related to those incidents from a centralized dashboard within AlertOps.
The platform removes duplicate alerts so users won’t get distracted and exhausted with too many noisy, unnecessary incident alerts. Plus, you’ll instantly access and handle alerts, start discussions, create, monitor, and close tickets, and check incident details and updates within Slack, Microsoft Teams, Jira, ServiceNow, and other chat and helpdesk tools.
Real-Time Analytics
AlertOps lets you monitor, assess, and improve the health of infrastructures, services, and applications in real time. Moreover, you can track and analyze IT events and problems as they happen using visual incidental timelines. Thus, you’ll know the teams or staff who responded to incidents, the dates and times when they worked on the incidents, and the tasks or actions they took in order to resolve them. You can access detailed alert analytics too, such as alert source, volume, response, and resolution metrics.
Show MoreOverview of AlertOps Features
- Customizable Incident Alerts
- Communication Channels
- Smart Routing
- Incident & Alert Escalations
- Automated Workflows
- Mobil Incident Management
- On-Call Scheduling
- Integrations
- Dashboards & Reports
- Team Management
- Enterprise Security
Awards & Quality Certificates
AlertOps Position In Our Categories
Because businesses have specific business wants, it is rational that they steer clear of picking an all-encompassing, “perfect” solution. Needless to say, it is nearly futile to try to find such a software product even among recognizable software systems. The practical thing to undertake would be to spell out the varied significant factors which necessitate investigation such as major features, price terms, skill levels of staff, business size, etc. Next, you should conduct the product research through and through. Browse through some AlertOps evaluations and scrutinize the other applications in your shortlist in detail. Such well-rounded product research ascertains you weed out unfit apps and buy the one which includes all the aspects your company requires.
Position of AlertOps in our main categories:
Each business is different, and may require a specific IT Service Software solution that will be fit for their company size, type of clients and employees and even individual industry they cater to. You should not count on locating an ideal app that will be suitable for each business no matter what their background is. It may be a good idea to read a few AlertOps IT Service Software reviews first and even then you should pay attention to what the solution is supposed to do for your company and your staff. Do you need a simple and straightforward service with only basic features? Will you actually use the complex tools required by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid app that will match your budget.
How Much Does AlertOps Cost?
AlertOps Pricing Plans:
Free Trial
Starter Pack
$0
Standard
$5/month
Premium
$15/month
Enterprise
$23/month
What are AlertOps pricing details?
AlertOps Pricing Plans:
Free Trial
Starter Pack
$0
Standard
$5/month
Premium
$15/month
Enterprise
$23/month
AlertOps offers several plans for users to choose from, including an enterprise pricing plan that gives you access to all of the features of the incident management and response solution. Here are the details:
Starter Pack – $0
- Android & iOS app
- Unlimited push & email notifications
- 125 SMS or 25 Voice notifications (US/Canada)
- 75 SMS or 25 Voice notifications (International)
- Unlimited teams
- On-call schedules
- Escalations
- Open API
- Integrations with monitoring tools
- Integrations with ChatOps
- Security roles
- Incident alert prioritization & deduplication
- Rich alerts
- Alert lifecycle monitoring
- Unlimited API requests
- Support via online help center
Standard – $8/month ($5 if billed annually)
- All features in Starter Pack, Plus:
- Unlimited SMS or Voice notifications (US/Canada)
- 25 SMS or 25 Voice notifications/user/month (International)
- Support via online help center, email, & chat
Premium – $18/month ($15 if billed annually)
- All features in Standard Plan, Plus:
- Unlimited SMS or Voice notifications (International)
- Heartbeat tracking
- Integrations with external & ITSM tools
- Phone number for live call routing
- Limited custom workflows
- Alert suppressions & delays
- Unified notification rules
- Flexible routing
- Custom actions
- Custom alert mapping
- Incident opt-out
- Operations dashboard
- Reports on alerts & notifications
- Reports on incident management
Enterprise – $27/month ($23 if billed annually)
- All features in Premium Plan, Plus:
- Unlimited custom security roles
- Stakeholders communication
- Unlimited custom workflows
- Flexible grouping
- Manual alerts
- Message templates
- Access to conference bridge
- 24/7 Support for critical responses
- White glove customer onboarding
- Extended proof of concept
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
0
We are aware that when you decide to get a IT Service Software it’s important not only to find out how professionals score it in their reviews, but also to discover if the actual people and enterprises that bought it are indeed satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AlertOps reviews across a wide array of social media sites. The information is then featured in a simple to digest form revealing how many people had positive and negative experience with AlertOps. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for AlertOps?
AlertOps integrates with:
- Slack
- Microsoft Teams
- Zoom
- Salesforce Case Management
- Zendesk
- VMware
- StatusPage.io
- Terraform Cloud
- Pipedrive
- SolarWinds
- Spiceworks
- Splunk
- GitLab
- GitHub
- FreshDesk
- FreshService
- Nagios
- Jira
- Jenkins
- ConnectWise Manage
- Confluence
- Bitbucket
- AWS CloudWatch
- AppDynamics
- BigPanda
- Manage Engine Service Desk Plus
- Microsoft Azure
- Google StackDriver
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