Aspect Workforce Management Review

PROS: This user-friendly software comes with many functionalities. You can find all the tools for your reporting needs in it. Moreover, training employees to use and navigate this is very easy.

CONS: Running IDPs can take more time than ideal. Managing forecasts along with historical data can also be quite challenging.

PROS: Aspect comes with a good number of integrations including ACDs. It enables us to optimize our workforce with its scheduling and forecasting tools. Its support team is also quick to respond whenever we encounter issues.

CONS: It can take some time to set up, configure, and learn how to navigate this platform. They also release a new version twice a month so updating needs to be done quite often.

PROS: This suite has a user-friendly and intuitive UI design. It doesn’t take long for users to be fully acquainted with it as its features are straightforward. The elements come with clear functions and are well-arranged.

CONS: I would like this suite better if the data contained in each module is more readily apparent. This would help our employees be more efficient in performing their tasks by making the necessary tools more discoverable.

PROS: Aspect is equipped with great scheduling, forecasting, and monitoring tools that make it a reliable WFM solution.

CONS: Its user interface as well as the language used in the system could be updated to fit with modern times better.

PROS: This software is the best workforce management solution available on the market. It is well-designed and it is equipped with excellent forecasting and scheduling tools.

CONS: I wish the software would have additional workforce planning and forecasting capabilities. It would also make our experience with Aspect better if their support team would be more responsive.

PROS: Of all the great benefits that come with this software, I appreciate its forecasting features the most. It presents us with a good number of potentialities and lets us prepare for these scenarios ahead of time.

CONS: It would be nice to see changes in its UI design given that it has looked all the same for a long time now.

PROS: This suite works in almost similar ways all throughout so there is less confusion in terms of use. Keyboard shortcuts are also available for even easier access to its features.

CONS: Aspect would fit our business needs better if it would allow for tracking of employee information changes and if staffing tolerances could be updated in batches or in bulk. It would also be nice if they could improve their workforce optimization feature and make it more user-friendly.

PROS: Aspect is highly customizable and can be set up to fit the needs of your company perfectly. It is equipped with a good number of capabilities that we have relied on to perform several tasks including scheduling, forecasting, managing contacts, setting work hours, keeping records, tracking employee performance and efficiency, measuring shrinkage, and staffing. Overall, we find this software to be extremely helpful. It has made workforce management a lot easier for us.

CONS: I can think of several points for improvement for this software. First, there need to be more ways to access details other than through schedule reports. Second, the system monitoring feature needs to be updated. Third, standard APIs should be made available. Fourth, the user interface should be enhanced to look more modern and fix latency issues. Lastly, their scheduling feature should allow for better access and incorporations.

PROS: Aspect is a versatile and user-friendly workforce management solution.

CONS: It would be better in my opinion if the configuration settings will be improved so as to allow more flexibility in terms of software usage. The already defined parameters within the system are great as they are but this would be a more powerful tool if it would allow users to explore beyond those.

PROS: Aspect is well-designed and easy to navigate.

CONS: I wish they would enable the deletion of superstates and FG/SG.

PROS: This platform has all the good features that you need for workforce management, including scheduling, forecasting, and tracking tools. It also has real-time management functionality.

CONS: Its cloud version could be further enhanced and improvements are already noticeable in the recent updates.

PROS: Aspect has great scheduling and forecasting tools. I especially appreciate the worksheets that can be found within the software.

CONS: I would like this software better if all factors have specific and apparent formats (e.g. number, percent).

PROS: It is user-friendly and well-designed. It makes managing calls trouble-free and helps get the job done more accurately.

CONS: They could work on making the UI design more engaging.

PROS: Aspect Workforce Management does the bare minimum I would expect for a HR management product. It provides staff rosters. No other features are used. I am only an end user so can only comment from that perspective.

CONS: The user interface is so hard to use that even the most technically minded people have to sit and follow links trying to decipher where they should go. The associated app is so full of bugs it barely functions, and there has been no action to fix those bugs in what looks like years of 1 star reviews.