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UltiPro REVIEW

HR Software

18 user reviews
USER SATISFACTION 94%
OUR SCORE 9.2

What is UltiPro?

UltiPro is a product of Ultimate Software which is a leading cloud provider of human capital management (HCM) applications. The award-winning UltiPro offers HR, compensation, talent, payroll, and time and labor management apps that connect people with the resources and information they need to work more effectively. Founded in 1990 and based in Weston, FL, Ultimate’s products are used by thousands of global customers in diverse industries.

UltiPro offers a people management solution designed for different roles: CFO, payroll professional, HR director, HR manager, hiring manager, supervisor, and executive. It simplifies keeping track of all employee information such as personal details, benefits information, employment history, and performance history, among others. The software can manage the complex requirements and computations of payroll for employees in the US and Canada.

The software features benefits administration, life events, open enrollment, modern learning management experience, employee surveys, and sentiment analysis. The AI-powered platform is developed on machine learning and natural language processing which empowers you to leverage the prediction, understanding, and personalization of HCM processes automatically.

Overview of UltiPro Benefits

Top Rate Global HR and HCM

UltiPro is equipped with best-in-class human resource management capabilities. With it, you can get complete visibility of your employees’ data. Be it their contact data, productivity rating, or other information about your staff members, this software provides you with everything you need in one convenient interface. Ultipro is a global platform for multinational companies to manage their workforce locally, regardless of where they are located. Equipped with a single view of your organization, you can ensure compliance and consistency.  

Efficient Hiring and Talent Management

Ultipro understands that your workforce is one of the most important assets of your company, hence, it helps you streamline the process right from hiring the right candidate for your business. It offers a solution to simplify attracting the best pool of talents and managing candidates with ease throughout the recruitment process.

The suite also has the capacity to help you execute talent management activities in order to boost employee morale. Empower your employees by continuously gathering feedback and evaluating this performance through a comprehensive performance management. This drives your employees to excel and help you determine ways on how they can improve. Meanwhile, new employees can conveniently connect and adapt with your company as Ultipro offers a robust onboarding solution with dynamic content, personalized welcome messages, outlined required tasks, goals establishment, among others.

Improve Time Management

Manual attendance checking can take up a huge chunk of your time. To cut down on the administrative tasks you need to do, the platform offers an UltiPro Time and Attendance module that will help you automate time tracking and scheduling. From checking absences and checking leaves to measuring productivity and monitoring overtime requests, this can do it all. You may even choose to integrate this solution with your employee and pay information or compliance update tools for your convenience.

To further reinforce this aspect of your operations, the software also has an UltiPro TouchBase module. With this self-service timeclock, you can reduce the amount of manual data entry that your HR staff has to do by giving employees the ability to enter their data on their own. Moreover, this can promote transparency in the workplace as this also gives your staff members access to their payroll information with ease. It also streamlines the process of enrolling for benefits. Employees are given the right information and resources on which benefits are best for their self and family.

Useful Access and Analytics Tools

The UltiPro portal is a central gateway to business activities that keeps your employees connected and empowers them to work efficiently. Capturing information about your workforce is accomplished instantly through your people management platform. Moreover, the application’s reporting and business intelligence tools can help you to gain complete visibility and insight into your workforce.

Takes Care of Tax Filing

Using the UltiPro Payment Services tool, this software handles even complex payroll computations and requirements for employees in Canada and the U.S. in just a few simple steps. Whether you are looking to prepare your taxes quicker or are in need of a more secure way to send payments, this platform will provide you with the tools you require.

Overview of UltiPro Features

  • Benefits Administration, Open Enrollment, and Life Events
  • Business/Employee Portal
  • Career Development
  • Compensation Management
  • Global HCM
  • Human Resources
  • Managed Services
  • Onboarding
  • Payment Services
  • Payroll Administration, Tax Management, and Compliance
  • Performance Management
  • Position Management
  • Recruiting
  • Reporting, Workforce Analytics, and BI tools
  • Succession Management
  • System Administration
  • Talent Management
  • Time Management
  • Time, Attendance, and Scheduling
  • UltiPro TouchBase

UltiPro Position In Our Categories

Position of UltiPro in our main categories:

10

UltiPro is one of the top 10 Applicant Tracking Softwareproducts

Top
20

UltiPro is one of the 20 HR Softwareproducts

10

UltiPro is one of the top 10 Performance Appraisal Softwareproducts

10

UltiPro is one of the 10
Applicant Tracking Software products

20

UltiPro is one of the 20
HR Software products

10

UltiPro is one of the 10
Performance Appraisal Software products


If you are interested in UltiPro it could also be sensible to investigate other subcategories of Best Applicant Tracking Software gathered in our database of SaaS software reviews.

Since each enterprise has specific business requirements, it is advisable for them to abstain from looking for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a platform even among widely used software applications. The clever thing to do would be to jot down the various essential aspects that require consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some UltiPro reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive homework can ensure you reject ill-fitting systems and choose the system that offers all the elements you require for business success.

How Much Does UltiPro Cost?

UltiPro Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

UltiPro pricing details are not available on the product’s website. Please contact the vendor for a quote.

User Satisfaction

We realize that when you make a decision to buy HR Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UltiPro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UltiPro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

36

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

UltiPro User Reviews

What are UltiPro pricing details?

UltiPro Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

UltiPro pricing details are not available on the product’s website. Please contact the vendor for a quote.

What integrations are available for UltiPro?

UltiPro integrates with the following systems and applications:

  • LinkedIn
  • Yammer
  • NetSuite
  • Informatica Cloud Integration
  • Bitium

User reviews


User reviews in total: 18

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The most favorable review

Arnold

11 months ago


Pros: UltiPro has great set of features and powerful HRA apps that are SaaS based. I like that the ongoing system updates are done by Ulti after hours and this means that our system is always up and available while business hours. The tool is cloud and web based solution and you have an easy access from anywhere. It allows us to avoid check printing and use the direct deposit feature.

Cons: This tool is used by almost everyone and whenever we want customs created we need to wait even for 6 weeks because of the busy demand. But we have found a way so this is no long an issue for us.

The least favorable review

Brian Boylan

4 days ago


Pros: I am hard-pressed to think of a single positive aspect of this product.

Cons: My company transferred from PayChex to UltiPro in mid-2018. To be fair to UltiPro, the undersigned was not present for any kind of sales pitch, and is not familiar with any of the promises that were made by the UltiPro reps to our company executives. The decision to make the transition was executed without the knowledge or input of the undersigned, who handles approximately 210 employees in a fast-paced, 24-hours-a-day, 7-days-a-week, high-turnover retail operation. Most of our employees are hourly entry-level retail staff.The transition was extremely painful, and we received very poor support from the UltiPro transition team, all the while trying to run the regular, already-demanding day-to-day business of our 24/7 organization. Their “support” consisted of providing us with a number of empty spreadsheets, and expecting us to extract an excruciating amount of employee data from PayChex and enter it into their spreadsheets in their alien format.Again, the undersigned was not present for any sales pitch. I would strongly advise any company considering a transition of this kind to insist that UltiPro shoulder the burden of the transition i.e. give them full and complete access to any information retained by your previous payroll/HR provider, and insist that they and their team transfer the data. Confidentiality of information, while always a concern, should not be an issue – UltiPro is going to have the same information retained by your current service provider regardless of who transfers the data.Even in a perfect world, where UltiPro shouldered the burden as described above, some additional work is bound to fall upon your shoulders. In my case, a perfect example was the implementation of a more automated paid-time-off (PTO) accrual system and accompanying PTO request/tracking system. Our company had always done this manually, meaning that the undersigned would have to calculate each qualifying employee’s vacation and/or sick leave time and submit it to UltiPro.Calculation and submission of this information to UltiPro through their spreadsheet was a considerable but gladly-accepted chore, given the expected benefit of an automated PTO system. A spreadsheet was completed and submitted to UltiPro for implementation into their system. Several months later, while preparing to go “live”, UltiPro informed the undersigned that they would need updated PTO totals. I always love to spend hour upon hour repeating tedious, mind-numbing work. But we’re not done yet:After going live & receiving numerous calls from frustrated employees complaining that they were receiving errors whenever they attempted to request vacation time, the undersigned discovered that most of the PTO balances submitted to the UltiPro transition team in the spreadsheets had not accurately transferred into the UltiPro “TIME” module. Almost all of my employees had a balance of zero. The UltiPro transition team’s assurance that they would manually compare the spreadsheet with the balances and make the appropriate corrections went unfulfilled, whether due to technical or human error, and one of the undersigned’s co-workers was tasked with checking each of the balances one-by-one.Another major disappointment with UltiPro is the number of different modules. There is the UltiPro CORE module. There is the UltiPro TIME module. There is the UltiPro TIME OFF AND ALLOWANCE module. There is the ONBOARDING module. There is the UltiPro BUSINESS INTELLIGENCE Module. There is the UltiPro CUSTOMER SUCCESS PORTAL, which not only requires a separate login and password, but UltiPro recommends you use the Internet Explorer browser when utilizing it, while recommending the Google Chrome browser for the others. The separate modules leave plenty to be desired in the transfer of information between them i.e. a change to any one piece of employee data may require multiple entries – one for each module. Multiple modules also mean multiple different departments you may need to contact if you have an urgent issue you need resolved. If you are hoping (as I was) that UltiPro would mean only one phone number or one representative that could handle any of your customer service issues, forget it.Another major disappointment: with the transition from PayChex to UltiPro, we went from having a payroll processing deadline of 4pm for next-day delivery to a payroll processing deadline of 12pm for second-day delivery of hard-copy paychecks. To be fair, every time the undersigned has failed to meet this infeasible deadline (to wit: every single payroll), UltiPro has been able to get the checks to us on the 2nd day following completion. But if a holiday falls between completion of your payroll and your company payday, your employees will not see their hard-copy paychecks until the 3rd day following completion.Another: their inability to customize the interface for our company’s needs vs. the needs of all their other clients. Example: while entering newly-hired employee data into their system, there are (as would be reasonably expected) a multitude of data fields to complete: i.e. name, SSN, address, hourly rate, etc. etc. One of the necessary fields UltiPro requires for every employee is TIME ZONE. Our company only operates in the U.S. central standard time zone. Can the system be configured so that this field automatically defaults to U.S. Central Standard Time? Nope. Why not? Because other UltiPro clients operate in other time zones, or in multiple time zones. Repeat this “because our other clients…” answer for a substantial number of other superfluous but required data fields. It’s simply more chances for things to be entered incorrectly; more invitations for other complications and issues.Another: as issues, difficulties or complications arise, UltiPro expects you reduce the problem you are having to writing for entry into their separate CUSTOMER SUCCESS PORTAL, where you receive a case number, and hopefully a response of some kind within 24 hours. Describing an issue in writing is often challenging & time-consuming, depending upon the complexity of the issue, even for someone with exceptional writing skills. If you’re lucky, your problem might have an easy solution. If not, you might engage in a friendly little game of phone tag over the course of the next few days. I’m sure UltiPro loves this complaint system, as it most likely serves to discourage complaints, service requests, or cries for help from being made at all. To be fair, there is an UltiPro Rapid Response phone number, but they ask that you use this line only for urgent matters affecting a payroll with a payday within 72 hours of your call. Also, very often, a call to this number simply results in the UltiPro representative creating a case and informing you that someone from the appropriate department will call you back. Neither the UltiPro “Workforce Management” team nor the “Business Intelligence” team nor the “Onboarding” team has a direct line, and you cannot be transferred to them. They will contact you at their convenience, putting you and your business at the mercy of their schedule. Another: The reporting system within the TIME module does not provide accurate information. Example: My operations manager requested a report showing current PTO balances for my employees. After running the “Transactions and Balances” report from the TIME reporting sub-module, and comparing it with my own PTO balance, the report showed that I had a balance of 48 vacation hours to use, while my personal dashboard in the Time Off and Allowances sub-module correctly showed a balance of 24 hours.Another: When preparing for the end-of-year wage increases for the hourly employees, the system provides each supervisor with a table of their employees. The supervisors then enter a proposed wage increase into this table, but the system will not allow supervisors to enter a simple per-hour increase into the table. Instead, it requires them to enter these hourly employees’ increases as either a percentage, or as an Annual Total Increase lump-sum amount (ATI). As mentioned earlier, our industry is a high-paced, high-turnover, 24/7 business. Hourly employees’ schedules vary from week-to-week. The UltiPro system requires that this ATI be based upon the per-pay-period number of hours estimated and entered into the system at the time-of-hire. Thus, the supervisors must perform various calculations to determine the equivalent of a simple $.25-per-hour increase: either calculate the percentage, or search for the estimated number of hours (per pay period) entered for each employee at the time of hire and calculate the ATI based upon this estimate and the per-hour increase intended for the employee.UltiPro was unable to include even something as simple as each employee’s date of hire in this table for the supervisors, much less provide a simple way for our supervisors to recommend a per-hour increase for their employees.Another: PTO resets as of January 1st: Sick Leave Balances for Cook County employees: Cook County ordinance requires employers to provide paid sick leave to employees in the amount of 1 hour of paid sick leave accrual for every 40 hours worked, up to a maximum of 40 sick leave hours earned per calendar year. Employees may carry over half of any accrued sick leave into the following year, up to a maximum of 20 hours. The UltiPro PTO system cannot be configured to automatically perform both of these operations at the end of the year i.e. an employee with a total of 50 unused sick leave hours on December 31st will end up with 25 hours as of January 1st. There is no way for the system to automatically reduce any balance greater than 20 hours after the one-half calculation is performed.

Brian Boylan
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Published 4 days ago
Verified
user
I am hard-pressed to think of a single positive aspect of this product.



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Published 11 months ago
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user
UltiPro has great set of features and powerful HRA apps that are SaaS based. I like that the ongoing system updates are done by Ulti after hours and this means that our...



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Published 12 months ago
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user
Ultimate Software allows us to do more with our HR information in less time. It allows us to create reports that are highly helpful to our upper management, department...



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Published 1 year ago
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user
What I like most is the simplicity of this product, it is user-friendly and very intuitive tool. I like that I can always rely on this software and I’m sure that all...



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Published 1 year ago
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user
If you're wondering how to manage the most of your HR software data in the shortest time possible, UltiPro is your...



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Published 1 year ago
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user
I like that this software provides great service and partnership. The team behind this tool is extremely helpful and always responsive, they do not rely on patchwork...



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Published 1 year ago
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They are one hell of a team, I can’t find the words to describe them! They comminicate in a pleasant and helpful manner, and they give excellent feedback both on the...



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Published 1 year ago
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It's not so common to find a Payroll/HR software that functions impecably. Ever since we set the product up, we've done nothing but to appreciate what we have:...



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Published 1 year ago
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user
Ultipro meets all our needs and it provides us with lot of flexibility. I have to say that I’m very satisfied with the


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Published 2 years ago
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What could be better than performing multiple actions on the web (simultaneously) and saving time with no risk of failure? UltiPro made it happen! I still can't believe...



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