Atera Review

PROS: Atera is best IT management tool I have used so far. It has all in one RMM, PSA and ticketing in single platform. As a MSP we handle huge number of hosts, this makes great tool to work with and even our client have positive feedback. Customization and automation is very easy and works efficiently. Even customer support is helpful to any problems.

CONS: Performance metrics of hosts could be more detailed.

PROS: Atera is easy to navigate. It also made it easier for us to connect with our clients.

CONS: It needs an integration with bit defender.

PROS: Basically everything needed for remote IT monitoring is covered Atera!

CONS: The learning curve is quite steep! Good thing they have video guides.

PROS: The selection of tools is so rich and amazing! It functions really well and addresses every issue. Their customer service is also highly commendable. They are reliable and prompt in addressing our concerns.

CONS: They could improve on the following: (1) customer creation; (2) mobile management functions; and (3) user-friendliness of the interface at the client-end.

PROS: Setting up the software is really easy for anyone. The performance is top-notch, really stable. I also love the web-based admin panel because that made it accessible even if you're working remotely (away from the office). Cool support staff, too!

CONS: There are some features that are not available in Atera but present in the products of its competitors. But this is understandable since they are just starting.

PROS: Atera has everything we need! And we're able to get it for a really affordable price. It's easy to install, non-obtrusive, and has a great integration with Splashtop. I love Atera!

CONS: They could improve the ticketing system further!

PROS: Atera is cost-efficient. You get what you pay for. I love that it doesn't require a minimum number of user/PCs.

CONS: I hope they would add an integration with calendar apps and allow users to schedule appointments using the website.

PROS: It's possible to manage a huge number of clients if your have Atera. It can do a lot of things -- from ticketing to device monitoring. Because of the automations, our workflows become more streamlined.

CONS: Our team think it would be better if we have the option to use multiple brands even if we're just using one Atera account.

PROS: This app is pretty straightforward but still more functional than its competitors! It has flat fee so it doesn't limit the number of your servers. It's web-based so it is accessible anytime. It's also really secured! I like the following features: scripting, remote patching, and Splashtop intergration!

CONS: The network discovery charge is something I don't like.

PROS: This is an easy-to-learn software. All our team members were able to get trained easily. It's also really affordable!

CONS: We have issues connecting it with Splashtop sometimes.

PROS: I love Atera's Technical Support! Can do it through chat so it's really convenient. The app's features are amazing -- from support tickets to reporting! The reports are customizable so I could prepare it based on the clients preference.

CONS: The support tickets with a contact are deleted when we delete a contact. I hope the tickets would stay in the records. They also need to do a compliance scanning of PCs!

PROS: All of Atera's tools are super useful for us! It made us efficient because it helps us in ticketing, appointments, updating, and reporting. It also integrates well with various software such as Splashtop, etc.

CONS: I wish they would add a phone hotline for support.

PROS: A dependable and easy to use platform with tons of practical features. It frequently receives useful updates, comes with great price deals, and is backed with a reliable user support team. Plus, we got no problem when connecting this platform to Acronis.

CONS: Automation needs some improvements. Its ticketing system also needs some boosts; although, an API that can link it to Zendesk would help a lot.

PROS: Atera is a highly functional network management platform that comes at unbelievably affordable price. It is already packed with great features, but the platform continuously receives new and fantastic updates. It means better services and deals that boost our own company as well.

CONS: It doesn’t have a network operations center that other options offer. This is understandable, however, especially when we consider its price. Nonetheless, Atera works great with that it offers.

PROS: I love how we can view and address everything in a single monitor.

CONS: No issues! I've been using it everyday and everything is going great.

PROS: It boasts excellent and useful remote access, scripting, and network viewing features. The platform comes in a convenient mobile app, as well as it receives frequent updates. It integrates through the web as well. And it comes in great price packages.

CONS: This RMM platform is truly fantastic. However, more options for integration would be wonderful.

PROS: It conveniently and accurately notifies when a problem is present even before a user notices such an issue. This lets me create scripts for automatically restarting or stopping specific services, as well as event viewers that are for the expiration of certificates, app problems, and features among others. Moreover, it lets me come up with process tracking solutions for responding to stop applications with lesser hassles. And all of these help in reviewing and solving problems on a real-time basis; then, help in doing tweaks with our endpoint apps for proper resource allocation.

CONS: I guess it would be great if there are notifications for resolving problems, as well as for each successful process. In tracking SQL tasks, for example, the platform notifies users when a process fails or warns when a problem is present. It doesn’t notify when a process completes successfully.

PROS: Atera's features really impress me -- remote monitong, cloud back-up, web protection, ticketing, etc. I love that I can do all of this using a single platform.

CONS: I hope they would send digital invoices to your inbox.

PROS: This is very useful for convenient scripting and release to all users of our app. It allows us to implement changes and fixes faster than before, such as solutions for annoying bugs in search among other features.

CONS: We find the timer for each ticket quite inconvenient. The platform works great in other aspects.

PROS: Atera can do so many things! It can function as: (1) ticketing system; (2) monitoring and maintenance system; and (3) automatic installer and updater!

CONS: The notification/alert system of the app whenever the server goes offline can be improved. It's alerting us too much at the moment even if it's just a blip on the network.

PROS: Atera is a user-friendly software and even beginners can really use it with ease.

CONS: The ticketing system can have its featured improved.

PROS: NONE, everything was overshadowed by their incompetence in billing correctly and access, including sluggish access.

CONS: Correct billing (not billing for antivirus software not used), access, everything about customer support (delay, if any response to requests, took them weeks to reply, never resolved issues, etc.) worst service ever.

PROS: It allows us to access various computers regardless of our location. It's fairly easy to use and makes everything convenient for us because of its mobility and integrations.

CONS: The streamer sometimes doesn't connect. Not sure the root of this though.

PROS: It's better than our previous software. It simplified everything and made our work faster.

CONS: It's a bit challenging to find script for third party softwares. This isn't a big issue for me though, but it's good to address it, too.

PROS: They started with a clean slate, fresh thinking and single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic!

CONS: If you run it up on your mobile device, the UI is a little more limited, for example I could not find a way to run scripts. To work around this, navigate to the device you want and tell your browser to switch from mobile to desktop version of the site.

PROS: Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

CONS: The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future. Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.

PROS: Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

CONS: Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

PROS: I love the fact that Atera is accessible anywhere. Computer, Laptop, Phone or Tablet. Anywhere that I am, I have full access to my workstations. At anytime a customer can call with help and I am able to connect on the spot to their computer to help. Also the Auditing system, which allows you to filter computers and categorize hardware and software is an amazing feature. I cannot stress the importance of this tool and its capabilities for someone that has so many computers to manage.

CONS: I feel like Agent can sometimes show a computer offline when its not. Sometimes the Agent can even show offline and immediately come online. Also a more portable version of the agent would be nice. Once upon a time i could carry my agent installer in a USB and from there i could install the end for any computer and choose what company folder it belong to.

PROS: The scripts are probably my favourite part of Atera.

CONS: The emails that are sent for automation feedback could be better, but they're improving drastically.

PROS: Remote desktop, customer management, patch management, notifications, deployment.

CONS: None

PROS: All the additional features and options there are to select from.

CONS: Remote access software to work as required each time.

PROS: Unlimited devices is definitely a plus. Also the ability to initiate service tickets

CONS: More texting ability

PROS: full IT support inside a browser with a very easy setup process. you set up your entire company profile and make groups that your clients can file under for easy management

CONS: sometimes the client side for atera would not always activate so the client machine would not appear on the management side for a duration of time

PROS: Atera provides me ability to respond to my customers in minutes rather than hours. It's eased a lot of the repetitive nature of my job thru automation, and allows me access to multiple sites within minutes.

CONS: Nothing I can think of. It has all the features I currently need.