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Fonality Review

Fonality
Our score: 8.2 User satisfaction: 90%

What is Fonality?

Fonality is a flexible-deployment complete business communications solution that adapts to your changing needs. It is a cost-effective platform that lets you eschew the need for uneconomical on-premises applications as it has a host features that can give you total control over your business phone system.

With Fonality, you can enable your organization to add remote workers to your team. The solution has powerful integration capabilities that can connect a wide variety of applications to Fonality. Thus, you can expand your support outside of your office premises while ensuring that your customers continue to receive seamless caller experiences.

Moreover, you can streamline your business communications workflow with the help of Fonality’s administration tools. These features provide your callers with a broad array of options for them to receive the assistance they require quickly. Other than that, the solution gives you access to call records and offers you reports whose insights you can use to optimize your processes.

Overview of Fonality Benefits

Complete Business Communication Solution

Fonality offers you the best out of a business phone system and a unified communications platform as it is powered by NetFortris, a leader in business communications solutions. It adapts to your needs and enables you to deploy it in public clouds, private clouds, or hybrid environments. The software even supports multi-location deployments. Because of its flexibility, you can also be elastic when it comes to meeting the challenges of an ever-changing business landscape.

Economical Business Communication System

Unlike traditional on-premises solutions, Fonality does not bind you to fixed PBX or telecom contracts. Aside from that, the software offers a more extensive range of features at a low cost. This makes the application an economical choice that suits your budget and your needs.

Collaborative Call Management

With Fonality, your team has access to tools that allow them to handle calls easily. One of these is the drag-and-drop call handling feature that lets them hold, transfer, or lead to voicemail a call with one click. Other than that, the software has a voicemail management system as well that enables you to access your voice messages on your phone or desktop as an SMS or email. That way, you can swiftly return calls and resolve issues.

Offsite Workers Support

A solid team does not need to have all of its members in one place at the same time. That is something NetFortris is aware of, which is why Fonality empowers your remote workers to collaborate with their office-based colleagues as if they are on the same floor or building.

Effortless Administration

Fonality has a browser-based administration panel where you can modify the system on the fly. It is also user-friendly and so does not require advanced technical knowledge to be manipulated. Other than that, Fonality enables you and your administrators to view call records to review your employees’ performances. By accessing call history, you can assess whether or not any member of your team requires further training. As such, you can devise strategies to help them learn and be proactive in ensuring excellent customer service.

Overview of Fonality Features

  • Alerts & Notifications
  • Auto-Attendant
  • BLF Support
  • Branch Office Support
  • Call Forwarding
  • Call Out From Voicemail
  • Call Return From Voicemail
  • SMS/Pager Voicemail Notification
  • Call Return
  • Call Screening
  • Conference Calling
  • Custom Caller ID
  • Dial by Extension
  • Dial by Name
  • Direct Inward Dial
  • Do Not Disturb
  • e911 Service
  • Extension Groups
  • Find Me/Follow Me
  • Find Me Rules Suspension
  • General Voice Mailbox
  • Historical System Graphs
  • Inbound/Outbound Call Reports
  • Intercom
  • IVR Authentication
  • Mobile Phone Integration
  • Music-On-Hold
  • Marketing Message-On-Hold
  • Name Directory
  • Visual Queues
  • Night Mode
  • Paging
  • Password Administration
  • Personal Automated Attendant
  • PSTN-Fallback
  • Real-Time Reporting
  • Redial
  • Remote Phone Use
  • Report Exporting
  • Ring-All
  • Route by DIDs
  • Share Line Appearances
  • Speed Dial
  • Announced & Unannounced Transfers
  • Voice Prompts
  • Voicemail
  • Web-Based Control Panel
  • Operator Panel
  • Call Parking
  • Call Transfer to Voicemail
  • Call Transfer to Hold
  • Busy Ring Back Call Option
  • Barge/Monitor/Whisper
  • Telecommuters
  • Call Screening
  • Drag-and-Drop Call Management
  • Easy Dialer
  • Extension Groups with Permissions
  • Virtual Extensions
  • Queue Status
  • Customizable Reason Codes
  • Automatic Call Distribution
  • Skills-Based Routing
  • Agent Variable Log-off
  • Queue Status
  • CRM Integration
  • Queue Summary Component
  • Queue Detail Component
  • “No one is Answering” Alert
  • Abandon Call Alert
  • Agent Broadcast Alerts
  • Toll Restrictions
  • On-the-Fly Recording
  • Dedicated Phone Numbers
  • Phone Number Porting
  • Caller/Call Waiting Number
  • Click-to-Call
  • Outbound Caller-ID
  • Extension BLF
  • Multiple Calls
  • Google Contacts Integration
  • Contact Cards Supported
  • Desktop Alerts
  • Color-Coded Call Status
  • Click-to-Call Mobile Phone
  • Hold Time Announcement
  • Agent Call Recording
  • Agent Variable Log-off
  • Reset Queue Stats
  • Agent Hot Desk

Fonality Position In Our Categories

Since companies have distinct business-related requirements, it is only reasonable that they abstain from seeking a one-size-fits-all, “perfect” business application. Nevertheless, it is difficult to come across such a software system even among popular software solutions. The right step to do is to narrow down the several key functions which demand research like critical features, price terms, skill aptitude of the users, company size, etc. Thereafter, you must follow through your research through and through. Browse through some of these Fonality evaluations and scrutinize the other applications in your shortlist more closely. Such all-encompassing product research ascertain you avoid unfit applications and pay for the one which includes all the tools your company requires.

Position of Fonality in our main categories:

TOP 50

Fonality is one of the top 50 Business Phone Systems products

If you are considering Fonality it could also be sensible to analyze other subcategories of Business Phone Systems collected in our base of B2B software reviews.

Every enterprise has different requirements and needs a system that can be personalized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no software can provide perfect tools out-of-the-box. When you try to find a software product, first be sure what you want it for. Read some Fonality Business Phone Systems reviews and ask yourself do you desire basic functionality or do you want advanced functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these questions to assist your search. There are multiple aspects that you need to mull over and these include your finances, specific business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that offers all that you want to improve your organization competence and productivity.

How Much Does Fonality Cost?

Fonality Pricing Plans:

Free Trial

Essentials

$19.99/user/month

Professional

$24.99/user/month

Ultimate

$34.99/user/month

NetFortris offers three enterprise pricing options for Fonality. The packages and their inclusions are detailed below to help you decide which one is the most suitable for your organization.

Essentials – $19.99/user/month

  • More than 100 Phone Features
  • Unlimited Calls
  • Unlimited Basic Queues
  • Auto Attendant
  • 24/7 Gold Support
  • Fonality Academy Training

Professional – $24.99/user/month

  • All Essential Features
  • Softphone
  • Heads Up Display Web
  • Heads Up Display Mobile App
  • Click to Dial Browser Extension
  • Integrations
  • Audio Conference
  • On-Demand Recording
  • Daily Email Reports

Ultimate – $34.99/user/month

  • All Professional Features
  • Voicemail Transcription
  • HD Video Collaboration
  • Advanced Call Center Agent License

The Professional and Ultimate enterprise pricing options include a free phone rental.

User Satisfaction

Positive Social Media Mentions 44
Negative Social Media Mentions 3

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Fonality reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Fonality. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Fonality pricing details?

Fonality Pricing Plans:

Free Trial

Essentials

$19.99/user/month

Professional

$24.99/user/month

Ultimate

$34.99/user/month

NetFortris offers three enterprise pricing options for Fonality. The packages and their inclusions are detailed below to help you decide which one is the most suitable for your organization.

Essentials – $19.99/user/month

  • More than 100 Phone Features
  • Unlimited Calls
  • Unlimited Basic Queues
  • Auto Attendant
  • 24/7 Gold Support
  • Fonality Academy Training

Professional – $24.99/user/month

  • All Essential Features
  • Softphone
  • Heads Up Display Web
  • Heads Up Display Mobile App
  • Click to Dial Browser Extension
  • Integrations
  • Audio Conference
  • On-Demand Recording
  • Daily Email Reports

Ultimate – $34.99/user/month

  • All Professional Features
  • Voicemail Transcription
  • HD Video Collaboration
  • Advanced Call Center Agent License

The Professional and Ultimate enterprise pricing options include a free phone rental.

What integrations are available for Fonality?

NetFortris provides you with the means to integrate Fonality with your existing and future business tools. The following are only a few examples of applications supported:

  • Zendesk
  • Salesforce
  • Zipwhip
  • eAgent
  • Snap Recordings
  • Blitz Lead Manager
  • Box
  • OneDrive
  • Dropbox
  • Google Drive

For more information regarding interfaces, visit the website for the documentation or get in touch with the support team.

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Reviewed By Nestor Gilbert
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