Price

$89

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WSDesk REVIEW

Help Desk & Ticketing Software

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USER SATISFACTION N/A
OUR SCORE 8.0

What is WSDesk?

WSDesk is a platform that helps businesses turn their WordPress eCommerce website or online store into a web-based support desk. Thanks to it, enterprises can deliver fast and efficient assistance to their clients, helping customer enjoy their products and services better, improve user satisfaction, and give their brand that positive ratings and feedback. Consequently, WSDesk is the perfect solution to enhance customer and brand loyalty and boost revenue.

With WSDesk, you don’t have to give cloud-based support ticketing services providers critical support data. You are in charge of your own support platform. WSDesk comes with a user-friendly and well-organized interface that streamlines all your support-related tasks so that you can focus on improving and growing your business.

Overview of WSDesk Benefits

WSDesk makes it easy for WordPress store owners and online merchants to provide fast and reliable support and expertise to their customers. Featuring a user-friendly interface, WSDesk has all the features and capabilities enterprises need to deliver help and support whenever their clients require it.

The software comes with tons of customization options plus a view that can be tailored to suit your business needs and preferences. You can create your own tags, labels, and ticket fields just to mention a dew. The WSDesk platform provides automation capabilities, including auto-tagging, auto-assigning, and auto-suggestion to further streamline your workflow and processes.

With WSDesk, you can create an unlimited number of tickets and add a limitless number of agents to man your support system. As it is a cloud-based application, you are in control of your data, unlike other external ticketing service providers who can access a significant amount of information, including critical data such as your customers’ financial information and contact details.

For Zendesk users, WSDesk makes it easy for you to transport all your Zendesk tickets into the system with just a click of a button. Most important of all, WSDesk is an AJAX-based software. That means your website is able to run smoothly and seamlessly without you worrying about your store lagging down and your customers having a bad experience.

Overview of WSDesk Features

  • Simple Interface
  • Create Tags, Labels, Ticket Fields, etc.
  • Auto-Tagging
  • Auto-Assigning
  • Auto-Suggestion
  • Email Support
  • Backup and Restore

What Problems Will WSDesk Solve?

  1. Most of the support systems available are cloud based. Thus, arises a lot of limitations in terms of the number of users, agents etc. 
  2. Cloud-based solution provider becomes the owner of your data and you get caught in the midst of lots of dependencies. This problem is completely solved by our plugin. Once you get the plugin, you can independently work with it.
  3. No monthly charges. Save yourself some bucks.

Awards & Quality Certificates

WSDesk Position In Our Categories

Position of WSDesk in our main categories:

100

WSDesk is one of the top 100 Customer Support Software products

50

WSDesk is one of the top 50 Help Desk Software products

100

WSDesk is one of the top 100
Customer Support Software products

50

WSDesk is one of the top 50
Help Desk Software products


WSDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#16
Category:Position:
Help Desk & Ticketing Software#16

Each enterprise has its own characteristics, and might need a particular type of Customer Support Software solution that will be designed for their business size, type of customers and staff and even particular industry they deal with. You should not count on getting a perfect solution that will work for every business regardless of their background is. It may be a good idea to read a few WSDesk reviews first and even then you should remember what the software is supposed to do for your company and your workers. Do you need an easy and straightforward app with just essential features? Will you actually make use of the complex functionalities needed by pros and large enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a solid service that will match your budget.

How Much Does WSDesk Cost?

WSDesk Pricing Plans:

WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:

Free Version – No License

  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Single Site License – $89

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting & Analyzing Tool

Five Sites License – $129

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

User Satisfaction

We realize that when you make a decision to buy Help Desk & Ticketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WSDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with WSDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • One-time payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • TICKETS

What are WSDesk pricing details?

WSDesk Pricing Plans:

WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:

Free Version – No License

  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Single Site License – $89

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting & Analyzing Tool

Five Sites License – $129

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

What integrations are available for WSDesk?

WSDesk integrates with the following business systems and applications:

  • WooCommerce

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