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OneDesk Review

OneDesk
Our score: 7.4 User satisfaction: N/A

What is OneDesk?

OneDesk is designed to improve team collaboration and encourage participation from third parties, and effortlessly connects developers and clients to a productive environment of cooperation for product development. Installed with a rich set of features, OneDesk can do a lot of things to help users come up with better and more customer-centered products and services, from gathering valuable feedbacks and innovative ideas, delivering top class customer support, to monitoring social media for mentions, customer trends, and current buzz, whether positive or negative.

Overview of OneDesk Benefits

OneDesk is a very popular social business platform that allows both developers and customers to come together and engage in the development of various products and services. Businesses that opt to integrate OneDesk to their infrastructure will enjoy the following benefits:

  • Identify trends and buzz around a product via social media monitoring, gather information and come up with better products almost immediately.
  • Automate manual and repetitive functions to further foster idea creation and innovation.
  • Effectively manage the product development process and easily graph all activities on Gantt Charts.
  • Match customer ideas and suggestions to existing business requirements as well as analyze and match company image, products, and services with customer feedback.
  • Enjoy access to highly valuable information to assess the organization and create multiple layers of security to further enhance traceability.

Overview of OneDesk Features

  • Idea and innovation management
  • Requirements management
  • Product Roadmapping
  • Product hierarchy and release management
  • Importing, exporting and reporting
  • Gantt charts
  • Worklogs
  • Scheduling, resources & assignments
  • Track tasks and issues together
  • Discussions for every task and issue
  • Reporting
  • Help Desk
  • Customer portal and community discussions
  • Feedback management
  • Email integration

OneDesk Position In Our Categories

Because companies have distinctive business requirements, it is sensible that they steer clear of going for a one-size-fits-all, “perfect” system. Having said that, it would be difficult to chance on such application even among recognizable software systems. The practical thing to undertake would be to make a list of the different significant aspects that demand inspection including key features, price plans, technical skill ability of the employees, organizational size, etc. Then, you must perform your product research systematically. Have a look at some OneDesk review articles and check out each of the software systems in your list in detail. Such well-rounded research ascertain you weed out ill-fitting apps and choose the one that provides all the aspects you require business requires to realize efficiency.

Position of OneDesk in our main categories:

TOP 500

OneDesk is one of the top 500 Collaboration Software products

TOP 50

OneDesk is one of the 50 Product Lifecycle Management Software - PLM products

OneDesk is also listed in the following subcategories:

Every organization has different wants and needs an application that can be personalized for their size, kind of workers and customers, and the particular industry they are in. For these reasons, no system can offer perfect features out-of-the-box. When you look for a software system, first be sure what you need it for. Read some OneDesk Collaboration Software reviews and ask yourself do you want basic tools or do you require complex features? Are there any industry-specific tools that you are seeking? Get the answers to these queries to assist your search. There are multiple aspects that you need to mull over and these include your finances, particular business needs, your company size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the system that presents all that you need to boost your firm competence and productivity.

How Much Does OneDesk Cost?

OneDesk Pricing Plans:

Free Trial

Starter Plan

$10/month

Bronze Plan

$30/month

Silver Plan

$50/month

Gold Plan

$100/month

Platinum Plan

$200/month

OneDesk offers five different priced plans for businesses with differing business requirements and sizes. A 14-day free trial period is also provided.

Starter Plan ($10/month)

  • 5 users, 5 projects

Bronze Plan ($30/month)

  • 5 users, Unlimited projects

Silver Plan ($50/month)

  • 10 users, Unlimited projects

Gold Plan ($100/month)

  • 20 users, Unlimited projects

Platinum Plan ($200/month)

  • 50 users, Unlimited projects

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OneDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OneDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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OneDesk Comparisons

What are OneDesk pricing details?

OneDesk Pricing Plans:

Free Trial

Starter Plan

$10/month

Bronze Plan

$30/month

Silver Plan

$50/month

Gold Plan

$100/month

Platinum Plan

$200/month

OneDesk offers five different priced plans for businesses with differing business requirements and sizes. A 14-day free trial period is also provided.

Starter Plan ($10/month)

  • 5 users, 5 projects

Bronze Plan ($30/month)

  • 5 users, Unlimited projects

Silver Plan ($50/month)

  • 10 users, Unlimited projects

Gold Plan ($100/month)

  • 20 users, Unlimited projects

Platinum Plan ($200/month)

  • 50 users, Unlimited projects

What integrations are available for OneDesk?

OneDesk supports integrations with the following business systems and applications:

  • JIRA
  • Salesforce
  • OAUTH
  • SAML
  • Google
  • Team Foundation
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Reviewed By Nestor Gilbert
Page last modified
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