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OneDesk REVIEW

Collaboration Software

No user reviews
USER SATISFACTION 95%
OUR SCORE 7.4

What is OneDesk?

OneDesk is designed to improve team collaboration and encourage participation from third parties, and effortlessly connects developers and clients to a productive environment of cooperation for product development. Installed with a rich set of features, OneDesk can do a lot of things to help users come up with better and more customer-centered products and services, from gathering valuable feedbacks and innovative ideas, delivering top class customer support, to monitoring social media for mentions, customer trends, and current buzz, whether positive or negative.

Overview of OneDesk Benefits

OneDesk is a very popular social business platform that allows both developers and customers to come together and engage in the development of various products and services. Businesses that opt to integrate OneDesk to their infrastructure will enjoy the following benefits:

  • Identify trends and buzz around a product via social media monitoring, gather information and come up with better products almost immediately.
  • Automate manual and repetitive functions to further foster idea creation and innovation.
  • Effectively manage the product development process and easily graph all activities on Gantt Charts.
  • Match customer ideas and suggestions to existing business requirements as well as analyze and match company image, products, and services with customer feedback.
  • Enjoy access to highly valuable information to assess the organization and create multiple layers of security to further enhance traceability.

Overview of OneDesk Features

  • Idea and innovation management
  • Requirements management
  • Product Roadmapping
  • Product hierarchy and release management
  • Importing, exporting and reporting
  • Gantt charts
  • Worklogs
  • Scheduling, resources & assignments
  • Track tasks and issues together
  • Discussions for every task and issue
  • Reporting
  • Help Desk
  • Customer portal and community discussions
  • Feedback management
  • Email integration

OneDesk Position In Our Categories

Position of OneDesk in our main categories:

500

OneDesk is one of the top 500 Collaboration Softwareproducts

Top
50

OneDesk is one of the 50 Product Lifecycle Management Software - PLMproducts

500

OneDesk is one of the 500
Collaboration Software products

50

OneDesk is one of the 50
Product Lifecycle Management Software - PLM products


OneDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Project Collaboration Software#69
Category:Position:
Project Collaboration Software#69

Since each enterprise has specific business wants, it is prudent for them to desist from searching for a one-size-fits-all ideal software application. Needless to say, it would be useless to try to find such an app even among popular software platforms. The clever thing to do would be to catalog the various essential elements that need consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some OneDesk reviews and investigate each of the other apps in your shortlist in detail. Such in-depth research can make sure you reject ill-fitting systems and choose the app that provides all the aspects you need for business success.

How Much Does OneDesk Cost?

OneDesk Pricing Plans:
Free trial
Starter Plan
$10/month
Bronze Plan
$30/month
Silver Plan
$50/month
Gold Plan
$100/month
Platinum Plan
$200/month

OneDesk offers five different priced plans for businesses with differing business requirements and sizes. A 14-day free trial period is also provided.

Starter Plan ($10/month)

  • 5 users, 5 projects

Bronze Plan ($30/month)

  • 5 users, Unlimited projects

Silver Plan ($50/month)

  • 10 users, Unlimited projects

Gold Plan ($100/month)

  • 20 users, Unlimited projects

Platinum Plan ($200/month)

  • 50 users, Unlimited projects

User Satisfaction

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OneDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OneDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

57

NEGATIVE SOCIAL MENTIONS

3

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are OneDesk pricing details?

OneDesk Pricing Plans:
Free trial
Starter Plan
$10/month
Bronze Plan
$30/month
Silver Plan
$50/month
Gold Plan
$100/month
Platinum Plan
$200/month

OneDesk offers five different priced plans for businesses with differing business requirements and sizes. A 14-day free trial period is also provided.

Starter Plan ($10/month)

  • 5 users, 5 projects

Bronze Plan ($30/month)

  • 5 users, Unlimited projects

Silver Plan ($50/month)

  • 10 users, Unlimited projects

Gold Plan ($100/month)

  • 20 users, Unlimited projects

Platinum Plan ($200/month)

  • 50 users, Unlimited projects

What integrations are available for OneDesk?

OneDesk supports integrations with the following business systems and applications:

  • JIRA
  • Salesforce
  • OAUTH
  • SAML
  • Google
  • Team Foundation

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