OneDesk Review
What is OneDesk?
OneDesk is a combination of online helpdesk solution and project management software to provide customer service and manage team projects in one platform. This helps ensure quality customer service while at the same time, providing tools to plan projects, resolve tickets, assign tasks, track timesheets, etc.
The first half of the platform is a comprehensive helpdesk solution that offers tools for providing excellent customer support such as web forms, live chat, email, and others. It also features a notably flexible ticket workflow that allows users and customers to submit tickets via email; creating, assigning, and classifying tickets as they go while capturing all future replies.
Moreover, OneDesk includes tools for project management and team collaboration that allows the combination of the good parts of traditional project management with an agile approach, e.g. making detailed plans using the system’s agile status boards. You also get the option to connect dependent tasks, compute finish dates and cost, and see which members are overloaded and who need more tasks.
Show MoreOverview of OneDesk Benefits
Robust Helpdesk Solution
OneDesk’s helpdesk software lets you provide robust support and services to your customers and end-users. It empowers you to capture, reply to, and manage emails, projects, service requests, support tickets, and other customer interactions. Each ticket also lets you hold client-facing discussions and private internal communications at the same time. Furthermore, the platform is capable of creating new tickets from email submitted requests, adding new customer records, and capturing attachments; during which, the customer will get your response via email as well.
End-to-end Project Management Tools
The platform is also an avenue for project management and team collaboration with features for project tracking, scheduling, assignment, and other tasks included in the project lifecycle. OneDesk lets you create any project you need and input your tasks, plans, cost, etc into it. You can also track the general and specific progress in real-time. Moreover, you can either keep specific projects private or share them with the team or some selected members. It also creates links between the tasks and provides you with visual data to compare ongoing project plans.
Scalable Pricing
OneDesk offers straightforward per-user pricing with a discount for annual subscriptions. Regardless of the number of user licenses you purchase, you get the full power of the software in terms of features, the number of projects, and the number of customers. This makes the platform easier to budget around with pricing that scales with you.
Show MoreOverview of OneDesk Features
- Integrated Chat and Collaboration
- Service Request Management
- Customer Portal & Knowledge Base
- Automated & Customizable Workflows
- Traditional & Agile Project Management
- Gantt Charts, Assignment, & Scheduling
- Reporting & Exporting
- Task Timers and Timesheets
What Problems Will OneDesk Solve?
- Email to Ticket: Companies often have trouble managing their support email inbox; by transforming emails into tickets; support teams are better able to manage their incoming requests.
- Ticket Escalation: Tickets can be triaged and escalated into tasks that can be planned out into the future and assigned to someone suitable to tackle that task.
- Customizable Workflows: Each company does things differently; OneDesk allows the flexibility of creating custom statuses, workflows and items types for project management.
Awards & Quality Certificates
OneDesk Position In Our Categories
Since businesses have special business demands, it is only practical they steer clear of getting an all-encompassing, ideal software solution. Still, it is nearly futile to come across such application even among branded software systems. The best thing to undertake would be to write down the varied essential factors that necessitate careful thought including crucial features, packages, skill levels of the users, organizational size, etc. The second step is, you must conduct your product research comprehensively. Go over these OneDesk evaluations and scrutinize each of the software products in your shortlist in detail. Such well-rounded research guarantees you circumvent poorly fit applications and pay for the one which includes all the features your business requires to be successful.
Position of OneDesk in our main categories:
TOP
200
OneDesk is one of the top 200 Collaboration Software products
TOP
100
OneDesk is one of the 100 Help Desk Software products
TOP
50
OneDesk is one of the top 50 Product Lifecycle Management Software - PLM products
Each business has its own characteristics, and can call for a particular type of Help Desk Software solution that will be designed for their business size, type of customers and staff and even individual industry they deal with. It's not wise to count on locating a perfect app that will work for each business regardless of their history is. It may be a good idea to read a few OneDesk Help Desk Software reviews first and even then you should keep in mind what the service is supposed to do for your company and your staff. Do you require an easy and straightforward solution with only basic functions? Will you really make use of the advanced functionalities needed by experts and large enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable app that will match your budget.
How Much Does OneDesk Cost?
OneDesk Pricing Plans:
Free Trial
Paid Plan
$11/user/month
What are OneDesk pricing details?
OneDesk Pricing Plans:
Free Trial
Paid Plan
$11/user/month
OneDesk has a 14-day free trial. The vendor offers the following pricing plans: $11/user/month (monthly), $9/user/month (yearly)
- Helpdesk
- Project Management
- Customer Apps
- Mobile App
- Full Featured
- Unlimited projects and customers
User Satisfaction
Positive Social Media Mentions
69
Negative Social Media Mentions
1
We know that when you choose to purchase a Help Desk Software it’s vital not only to learn how experts rank it in their reviews, but also to check whether the real people and enterprises that use this software are genuinely satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OneDesk reviews across a vast range of social media sites. The data is then presented in a simple to understand way indicating how many customers had positive and negative experience with OneDesk. With that information available you will be ready to make an informed business choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- German
- Spanish
- Russian
- Italian
- Dutch
- Portugese
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OneDesk?
OneDesk integrates with the following software:
- Box
- Dropbox
- FreshBooks
- Mailchimp
- Okta
- QuickBooks
- Visual Studio
- WordPress
- Azure Active Directory
- hundreds more with Zapier
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