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UVdesk Helpdesk Review

UVdesk Helpdesk
Our score: 8.2 User satisfaction: 100%

What is UVdesk Helpdesk?

UVdesk Helpdesk is a comprehensive cloud-hosted support application that comes with a robust feature set including mailboxes, knowledge base, form builders, and tons of customization options. The software aims to simplify customer access to product support and thus create the foundation of a strong business-customer relationship.

Featuring a lightning quick interface that is so simple and straightforward, UVdesk Helpdesk agents are able to deliver high-quality support whenever customers need it. They can pipe their email support and create tickets automatically from their emails. Customization without IT expertise allows agents to be in control of their workflows and processes, empowering them to become fast and productive and not burdened by deployment complexities.

Overview of UVdesk Helpdesk Benefits

UVdesk Helpdesk leverages the full power of the knowledge base, providing customers with fast and easy access to information so that they can quickly resolve issues and find answers to their queries without having to contact customer support. This results in the reduction of tickets submitted to support agents, freeing significant amount of time and resources that can now be channeled on other more complicated issues and concerns.

This cloud-based helpdesk solution combines core functionalities of ticket management and customer management. UVdesk Helpdesk comes with features that enables agents to quickly provide top class support at every opportunity, thanks to fast and reliable access to customer information that enhances communication and allows agents to give customers a unique positive experience.

It is also crucial that you know how your agents are performing and whether they are doing their functions to the best of their abilities and resources. UVdesk Helpdesk generates detailed performance reports with indicators that reflect an agent’s productivity and efficiency. Key performance indicators include number of tickets handles, resolution time, customer responses, and more.

With performance tracking, companies are able to determine factors that affect agent performance positively or adversely. The insights gained allow them to identify areas of concern and address them so that performance is improved and customer satisfaction is attained. The reports also helps them formulate best practices that their agents can adhere to ensure better performance at every point of customer contact.

Overview of UVdesk Helpdesk Features

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

What Problems Will UVdesk Helpdesk Solve?

Scenario #1:

You have an online business and you get 500 – 1000 customer queries daily, thus it is difficult for you as the site owner to reply 500 queries daily. There might be chances that he misses any query and if the customer doesn’t get any revert in stipulated time then chances are that customer will go away.

Solution: You can make use of Form Builder App which is safe and a new ticket is created when any users submit the form. In this way, a separate ticket would be created which will look standard and its management will be easy. You can reply to the queries via the ticket and the customer will get the reply on their email address only. With the help of Form Builder App, you can create multiple forms for your website for different purposes like you can create one form for the feedback, another form for any other services as per the requirement.

Scenario #2:

If the user has a huge number of data in any helpdesk and in any emergency situation, the user needs to switch to another Helpdesk System then “Data Import” feature saves the day. If the new helpdesk system allows the user to import data from an old helpdesk system then it will save valuable time of the customers and resources.

Solution: UVdesk Helpdesk System has implemented an awesome feature called Data Import using which you can import the data from multiple helpdesk systems seamlessly. Currently, you can import your existing data from osTicket, Freshdesk & Helpscout to your UVdesk Helpdesk System.

Scenario #3:

Take an example where a customer orders any product from any online eCommerce portal. If the product is hampered or if there is any delay in the delivery of the product then the customer may ask questions on the Social Media page of that online eCommerce portal and you need to revert him instantly.

Solution: UVdesk comes with two most important Social Media Integration- Facebook App Integration & Twitter App Integration. In Facebook App Integration, the comments & the posts of the users within the post of the company or individual post of the visitors will be converted into tickets and automatically forwarded to the ticket system of the company. In this way, you’ll never miss out a single conversation or requests of the clients. In Twitter App Integration, all the tweets of the users will be forwarded to your ticket system and you can reply from there only without the need to login to the Twitter account.

Awards & Quality Certificates

UVdesk Helpdesk Position In Our Categories

Because businesses have their own business demands, it is only rational they abstain from buying a one-size-fits-all, ideal business application. Still, it is almost impossible to try to discover such application even among recognizable software solutions. The correct thing to undertake would be to note down the several critical factors that need scrutiny like major features, budget, technical skill levels of staff, company size, etc. Next, you should conduct the research comprehensively. Browse over these UVdesk Helpdesk review articles and explore the other software solutions in your shortlist in detail. Such comprehensive research guarantee you steer clear of poorly fit software solutions and subscribe to the one which provides all the tools you require company requires.

Position of UVdesk Helpdesk in our main categories:

TOP 100

UVdesk Helpdesk is one of the top 100 Customer Support Software products

TOP 50

UVdesk Helpdesk is one of the 50 Help Desk Software products

UVdesk Helpdesk is also listed in the following subcategories:

Enterprises have diverse wants and requirements and no software platform can be perfect in such a condition. It is pointless to try to find a perfect off-the-shelf software system that fulfills all your business needs. The smart thing to do would be to customize the solution for your unique wants, staff member skill levels, budget, and other factors. For these reasons, do not hurry and pay for well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your specific wants. Do your homework, look into each short-listed application in detail, read a few UVdesk Helpdesk Help Desk Software reviews, call the maker for clarifications, and finally settle for the product that presents what you require.

How Much Does UVdesk Helpdesk Cost?

UVdesk Helpdesk Pricing Plans:

Free Trial

Basic

Free

Pro

$11/agent/month

Enterprise

$18/agent/month

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UVdesk Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UVdesk Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are UVdesk Helpdesk pricing details?

UVdesk Helpdesk Pricing Plans:

Free Trial

Basic

Free

Pro

$11/agent/month

Enterprise

$18/agent/month

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

What integrations are available for UVdesk Helpdesk?

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
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Reviewed By Nestor Gilbert
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