Price

$21

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LiveHelpNow REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 7.3

What is LiveHelpNow?

LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-round service. You can use LiveHelpNow’s live chat tool to get customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management.

The live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.

LiveHelpNow’s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer’s entire call history and use filters to search and find specific information.

Overview of LiveHelpNow Benefits

  • Eventing API: A customizable API that enables users to subscribe and get specific customer information that they have defined.
  • Visitor triggers: You can notify agents in real-time when customers do certain activities like completing forms. Send out custom chat invitations and automate custom scripts to present special offers.
  • Lead management: Generate a list of hot leads on visitors who are interested in making a purchase.
  • Billboard ads: Create your own promotional advertisements and show them to the visitors you are chatting with.
  • Email and ticket management: Design webforms with customizable fields, convert Twitter mentions and emails into tickets, add ticket statuses, filter and search tickets, and send canned responses.
  • SEO knowledge base: Develop a SEO-friendly and searchable knowledge base with articles that include video, images, and documents. Allow customers to rate articles and provide feedback.
  • Call management: Enable customers to fill out customizable call back forms and receive instant notifications. Record and store calls, and search and filter historical call logs. Install a digital answering machine.

Overview of LiveHelpNow Features

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

LiveHelpNow Position In Our Categories

Position of LiveHelpNow in our main categories:

200

LiveHelpNow is one of the top 200 Customer Support Software products

100

LiveHelpNow is one of the top 100 Help Desk Software products

200

LiveHelpNow is one of the top 200
Customer Support Software products

100

LiveHelpNow is one of the top 100
Help Desk Software products


LiveHelpNow is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#46
Category:Position:
Live Chat Software#46

It is crucial to realize that almost no software in the Customer Support Software category is an ideal solution able to fulfill all the goals of various business types, sizes and industries. It may be a good idea to read a few LiveHelpNow reviews first as some software can perform well exclusively in a very small group of applications or be prepared with a really specific industry in mind. Others might work with a goal of being simple and intuitive and as a result lack complicated functionalities desired by more experienced users. There are also solutions that cater to a large group of customers and provide a complex feature toolbox, but that in most cases comes at a higher price of such a service. Make sure you're aware of your requirements so that you select a software that provides all the functionalities you search for.

How Much Does LiveHelpNow Cost?

LiveHelpNow Pricing Plans:

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

30% discount for 3 or more products. So, the total cost is $50.40 per agent for all 4 modules.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveHelpNow reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveHelpNow. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • Canada
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are LiveHelpNow pricing details?

LiveHelpNow Pricing Plans:

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

30% discount for 3 or more products. So, the total cost is $50.40 per agent for all 4 modules.

What integrations are available for LiveHelpNow?

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

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