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LiveHelpNow Review

LiveHelpNow
Our score: 7.3 User satisfaction: N/A

What is LiveHelpNow?

LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-around service. LiveHelpNow’s live chat tool lets you collect customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management. Its Email Ticketing platform paves the way to streamlining the supervision, management, and assignments of tickets through a unified inbox and support ticket triggers and automation with smart rules and SLAs.

The live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.

LiveHelpNow’s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer’s entire call history and use filters to search and find specific information. A self-service portal lets your customers help themselves regarding their inquiries. This is achieved through the app’s FAQ Builder so it will be faster for your agents to respond in real-time, especially when it comes to usually recurring questions.

Overview of LiveHelpNow Benefits

LiveHelpNow focuses on responding swiftly to customer concerns and inquiries. Hence, they developed tools that are quick to use to allow prompt responses from your agents. The software offers numerous benefits to its users, such as the following:

Live Chat System

It lets your agents manage multiple requests in real-time so fewer customers are left in the waiting queue. Its Chat Support Suite has a straightforward interface that’s highly secured so you can receive PCI and PHI data. Language barriers are eliminated automated, real-time foreign chat translations which lets you provide support for a wide range of customers.

Email Ticketing

It has an Email Ticketing platform so agents can handle requests faster and more accurately with less confusion. It’s available 24/7 for your customers through its social integrations. Streamlining the process lets your agents to assign, manage, and supervise email tickets more efficiently.

FAQ Self Service

Repeating questions can take away the time from your agents to focus on more crucial questions. Hence, the software provides an FAQ Builder so these recurring inquiries are curated into a customizable, searchable solution.

Enterprise Reporting

Valuable insights are provided through flexible reports including web statistics and agent productivity. You can use these insights into making informed business decisions to increase your team’s productivity or develop vital customer service strategies.

Auto-tagging of Inquiries

The intelligent automation tags each email or chat inquiry. Aside from easy retrieval, it lets you get your hands on crucial information regarding customer service trends. This lets you forecast responses to potential questions to provide more detailed responses in a quicker manner.

Sentiment Analysis

Powered by AI, you’ll receive instant notifications whether a certain conversation thread between your customer and agent is positive, negative, or neutral. It allows you to implement damage control, review the type of chats getting negative customer response, and even try to prevent future negative chats.

Overview of LiveHelpNow Features

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

LiveHelpNow Position In Our Categories

Knowing that businesses have distinctive business-related wants, it is only prudent that they avoid purchasing an all-encompassing, ideal business application. Nevertheless, it would be almost impossible to try to chance on such a software product even among branded software products. The right step to undertake can be to spell out the several vital factors that call for a careful thought like critical features, packages, technical skill competence of the users, company size, etc. Then, you must perform your product research through and through. Go over some LiveHelpNow analyses and explore the other software solutions in your list more closely. Such comprehensive research ensures you weed out unfit apps and choose the system which meets all the features your company requires for success.

Position of LiveHelpNow in our main categories:

TOP 500

LiveHelpNow is one of the top 500 Customer Support Software products

TOP 100

LiveHelpNow is one of the 100 Help Desk Software products

LiveHelpNow is also listed in the following subcategories:

Since each company has particular business wants, it is advisable for them to abstain from looking for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a platform even among widely used software solutions. The smart thing to do would be to jot down the various essential factors that need consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some LiveHelpNow Help Desk Software reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive groundwork can make certain you weed out ill-fitting applications and select the system that presents all the features you require for business success.

How Much Does LiveHelpNow Cost?

LiveHelpNow Pricing Plans:

Free Trial

Live Chat

$21 per agent/month

Email-Ticket Management

$21 per agent/month

Knowledge Base

$21.00 per agent/month

Call Management

$9.00 per agent/month

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveHelpNow reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveHelpNow. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are LiveHelpNow pricing details?

LiveHelpNow Pricing Plans:

Free Trial

Live Chat

$21 per agent/month

Email-Ticket Management

$21 per agent/month

Knowledge Base

$21.00 per agent/month

Call Management

$9.00 per agent/month

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

What integrations are available for LiveHelpNow?

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

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Reviewed By Jenny Chang
Page last modified
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