Price

$21

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LiveHelpNow REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 7.3

What is LiveHelpNow?

LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-around service. LiveHelpNow’s live chat tool lets you collect customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management. Its Email Ticketing platform paves the way to streamlining the supervision, management, and assignments of tickets through a unified inbox and support ticket triggers and automation with smart rules and SLAs.

The live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.

LiveHelpNow’s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer’s entire call history and use filters to search and find specific information. A self-service portal lets your customers help themselves regarding their inquiries. This is achieved through the app’s FAQ Builder so it will be faster for your agents to respond in real-time, especially when it comes to usually recurring questions.

Overview of LiveHelpNow Benefits

LiveHelpNow focuses on responding swiftly to customer concerns and inquiries. Hence, they developed tools that are quick to use to allow prompt responses from your agents. The software offers numerous benefits to its users, such as the following:

Live Chat System

It lets your agents manage multiple requests in real-time so fewer customers are left in the waiting queue. Its Chat Support Suite has a straightforward interface that’s highly secured so you can receive PCI and PHI data. Language barriers are eliminated automated, real-time foreign chat translations which lets you provide support for a wide range of customers.

Email Ticketing

It has an Email Ticketing platform so agents can handle requests faster and more accurately with less confusion. It’s available 24/7 for your customers through its social integrations. Streamlining the process lets your agents to assign, manage, and supervise email tickets more efficiently.

FAQ Self Service

Repeating questions can take away the time from your agents to focus on more crucial questions. Hence, the software provides an FAQ Builder so these recurring inquiries are curated into a customizable, searchable solution.

Enterprise Reporting

Valuable insights are provided through flexible reports including web statistics and agent productivity. You can use these insights into making informed business decisions to increase your team’s productivity or develop vital customer service strategies.

Auto-tagging of Inquiries

The intelligent automation tags each email or chat inquiry. Aside from easy retrieval, it lets you get your hands on crucial information regarding customer service trends. This lets you forecast responses to potential questions to provide more detailed responses in a quicker manner.

Sentiment Analysis

Powered by AI, you’ll receive instant notifications whether a certain conversation thread between your customer and agent is positive, negative, or neutral. It allows you to implement damage control, review the type of chats getting negative customer response, and even try to prevent future negative chats.

Overview of LiveHelpNow Features

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

LiveHelpNow Position In Our Categories

Position of LiveHelpNow in our main categories:

200

LiveHelpNow is one of the top 200 Customer Support Software products

100

LiveHelpNow is one of the top 100 Help Desk Software products

200

LiveHelpNow is one of the top 200
Customer Support Software products

100

LiveHelpNow is one of the top 100
Help Desk Software products


LiveHelpNow is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#45
Category:Position:
Live Chat Software#45

It is crucial to realize that almost no software in the Customer Support Software category is an ideal solution able to fulfill all the goals of various business types, sizes and industries. It may be a good idea to read a few LiveHelpNow reviews first as some software can perform well exclusively in a very small group of applications or be prepared with a really specific industry in mind. Others might work with a goal of being simple and intuitive and as a result lack complicated functionalities desired by more experienced users. There are also solutions that cater to a large group of customers and provide a complex feature toolbox, but that in most cases comes at a higher price of such a service. Make sure you're aware of your requirements so that you select a software that provides all the functionalities you search for.

How Much Does LiveHelpNow Cost?

LiveHelpNow Pricing Plans:

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveHelpNow reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveHelpNow. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

43

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are LiveHelpNow pricing details?

LiveHelpNow Pricing Plans:

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

What integrations are available for LiveHelpNow?

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

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