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SmartAction REVIEW

Call Center Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 7.0

What is SmartAction?

SmartAction is a contact center automation software powered by artificial intelligence infused with the art speech recognition capabilities. This results in a contact center solution that is capable of handling calls from customers and responds to them as would a live customer service agent. These technologies and innovations result in turning self-service into an effortless experience at the customers’ end.

For businesses, SmartAction takes out the problems that come with live agents who have to deal with decision trees that make their work complicated. The software’s powerful AI not only recognizes the voices of their customers, but speeds up your processes, such as scheduling appointments, outbound marketing calls, or collecting customer information.

Overview of SmartAction Benefits

SmartAction combines powerful artificial intelligence with innovative speech recognition capabilities, providing businesses with a solution that accelerates customer self-service and all related processes.

Most businesses and organizations rely on live customer agents to handle both inbound and outbound calls. While the human factor is critical to customer service, live agents tend to get tired, frustrated, and prone to errors. There are also situations where they have to deal with a customer whose concern’s require expertise and knowledge they don’t have access to.

SmartAction changes all that. This robust contact center automation solution takes your company culture, policies, best practices, and combines them with intelligent natural language comprehension. That means whenever a customer calls, the system instantly recognizes the customer’s request or query and determines the best approach to satisfy your customer.

The best part is that you don’t have to overhaul your current setup. SmartAction can easily integrate with your existing systems and technology seamlessly. There is no need to make radical changes to your setup to make the SmartAction work for you.

With SmartAction, your customers no longer have to go through the similar questions and scripted answers that come with communicating with a live agent. The software’s AI provides instant solutions to queries, requests, and more, helping more customers while improving your revenue.

Overview of SmartAction Features

  • AI Speech Recognition
  • 100% Natural Language Processing
  • Automatic Form Fill
  • Blended Call Center
  • Call Analysis
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Concatenated Speech
  • Continuous Speech
  • IVR / Voice Recognition
  • Voice Customization
  • Voice Mail
  • Variable Frequency
  • Virtual Call Center
  • Specialty Vocabularies
  • Survey Management
  • Text To Speech
  • Phone Key Input
  • Multiple Scripts
  • Multi-Channel Collection

SmartAction Position In Our Categories

Position of SmartAction in our main categories:

500

SmartAction is one of the top 500 Customer Support Softwareproducts

500

SmartAction is one of the 500
Customer Support Software products


SmartAction is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#52
Category:Position:
Call Center Software#52

It is essential to keep in mind that almost no service in the Call Center Software category is an ideal solution that can meet all the needs of various business types, sizes and industries. It may be a good idea to read a few SmartAction reviews first as certain software can dominate exclusively in a very narrow group of applications or be prepared with a very specific type of industry in mind. Others can operate with a goal of being simple and intuitive and therefore lack advanced elements desired by more experienced users. There are also solutions that support a wide group of customers and give you a rich feature toolbox, however this frequently comes at a more significant cost of such a solution. Be certain that you're aware of your requirements so that you select a solution that offers all the features you search for.

How Much Does SmartAction Cost?

SmartAction Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartAction reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartAction. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

46

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are SmartAction pricing details?

SmartAction Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for SmartAction?

No information available.

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