MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

SmartAction Review

SmartAction
Our score: 7.0 User satisfaction: 98%

What is SmartAction?

SmartAction is a contact center automation software powered by artificial intelligence infused with the art speech recognition capabilities. This results in a contact center solution that is capable of handling calls from customers and responds to them as would a live customer service agent. These technologies and innovations result in turning self-service into an effortless experience at the customers’ end.

For businesses, SmartAction takes out the problems that come with live agents who have to deal with decision trees that make their work complicated. The software’s powerful AI not only recognizes the voices of their customers, but speeds up your processes, such as scheduling appointments, outbound marketing calls, or collecting customer information.

Overview of SmartAction Benefits

SmartAction combines powerful artificial intelligence with innovative speech recognition capabilities, providing businesses with a solution that accelerates customer self-service and all related processes.

Most businesses and organizations rely on live customer agents to handle both inbound and outbound calls. While the human factor is critical to customer service, live agents tend to get tired, frustrated, and prone to errors. There are also situations where they have to deal with a customer whose concern’s require expertise and knowledge they don’t have access to.

SmartAction changes all that. This robust contact center automation solution takes your company culture, policies, best practices, and combines them with intelligent natural language comprehension. That means whenever a customer calls, the system instantly recognizes the customer’s request or query and determines the best approach to satisfy your customer.

The best part is that you don’t have to overhaul your current setup. SmartAction can easily integrate with your existing systems and technology seamlessly. There is no need to make radical changes to your setup to make the SmartAction work for you.

With SmartAction, your customers no longer have to go through the similar questions and scripted answers that come with communicating with a live agent. The software’s AI provides instant solutions to queries, requests, and more, helping more customers while improving your revenue.

Overview of SmartAction Features

  • AI Speech Recognition
  • 100% Natural Language Processing
  • Automatic Form Fill
  • Blended Call Center
  • Call Analysis
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Concatenated Speech
  • Continuous Speech
  • IVR / Voice Recognition
  • Voice Customization
  • Voice Mail
  • Variable Frequency
  • Virtual Call Center
  • Specialty Vocabularies
  • Survey Management
  • Text To Speech
  • Phone Key Input
  • Multiple Scripts
  • Multi-Channel Collection

SmartAction Position In Our Categories

Bearing in mind companies have special business requirements, it is sensible that they steer clear of settling on a one-size-fits-all, ”best” software system. Needless to say, it is difficult to stumble on such a software product even among well-known software products.
The logical step to do can be to write down the varied key factors that need consideration such as major features, price terms, skill aptitude of staff members, organizational size, etc. Next, you should conduct the research systematically. Read some SmartAction reviews and scrutinize each of the software systems in your shortlist in detail. Such detailed research ensures you drop unsuitable applications and subscribe to the one which has all the tools your business requires.

Position of SmartAction in our main categories:

TOP 500

SmartAction is one of the top 500 Customer Support Software products

SmartAction is also listed in the following subcategories:

Every enterprise has different wants and needs a software that can be personalized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no software can provide perfect features out-of-the-box. When you try to find a software system, first be sure what you require it for. Read some SmartAction Call Center Software reviews and ask yourself do you desire basic tools or do you need complex functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to assist your search. There are lots of factors that you need to consider and these include your budget, specific business requirements, your company size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the system that presents all that you need to enhance your organization effectiveness and productivity.

How Much Does SmartAction Cost?

SmartAction Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 46
Negative Social Media Mentions 1

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartAction reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartAction. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Mac

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular SmartAction Alternatives

Top Competitors To SmartAction By Price

Trending Call Center Software Reviews

Product name:
Score:
Satisfaction:
9.3
99%
8.3
100%

SmartAction Comparisons

What are SmartAction pricing details?

SmartAction Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for SmartAction?

No information available.

Note

SmartAction
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.