SmartAction Review

Our score: 7.0 User satisfaction: 98%

What is SmartAction?

SmartAction is a contact center automation software powered by artificial intelligence infused with the art speech recognition capabilities. This results in a contact center solution that is capable of handling calls from customers and responds to them as would a live customer service agent. These technologies and innovations result in turning self-service into an effortless experience at the customers’ end.

For businesses, SmartAction takes out the problems that come with live agents who have to deal with decision trees that make their work complicated. The software’s powerful AI not only recognizes the voices of their customers, but speeds up your processes, such as scheduling appointments, outbound marketing calls, or collecting customer information.

Overview of SmartAction Benefits

SmartAction combines powerful artificial intelligence with innovative speech recognition capabilities, providing businesses with a solution that accelerates customer self-service and all related processes.

Most businesses and organizations rely on live customer agents to handle both inbound and outbound calls. While the human factor is critical to customer service, live agents tend to get tired, frustrated, and prone to errors. There are also situations where they have to deal with a customer whose concern’s require expertise and knowledge they don’t have access to.

SmartAction changes all that. This robust contact center automation solution takes your company culture, policies, best practices, and combines them with intelligent natural language comprehension. That means whenever a customer calls, the system instantly recognizes the customer’s request or query and determines the best approach to satisfy your customer.

The best part is that you don’t have to overhaul your current setup. SmartAction can easily integrate with your existing systems and technology seamlessly. There is no need to make radical changes to your setup to make the SmartAction work for you.

With SmartAction, your customers no longer have to go through the similar questions and scripted answers that come with communicating with a live agent. The software’s AI provides instant solutions to queries, requests, and more, helping more customers while improving your revenue.

Overview of SmartAction Features

  • AI Speech Recognition
  • 100% Natural Language Processing
  • Automatic Form Fill
  • Blended Call Center
  • Call Analysis
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Concatenated Speech
  • Continuous Speech
  • IVR / Voice Recognition
  • Voice Customization
  • Voice Mail
  • Variable Frequency
  • Virtual Call Center
  • Specialty Vocabularies
  • Survey Management
  • Text To Speech
  • Phone Key Input
  • Multiple Scripts
  • Multi-Channel Collection

SmartAction Position In Our Categories

Since businesses have their own business-related wants, it is only prudent they avoid deciding on an all-in-one, “perfect” software system. However, it is futile to try to pinpoint such a software system even among recognizable software systems. The clever thing to do is to narrow down the numerous significant functions which call for a scrutiny like major features, pricing, technical skill levels of the employees, company size, etc. Next, you must conduct the product research systematically. Have a look at some SmartAction evaluations and explore each of the software products in your shortlist more closely. Such detailed research makes sure you circumvent ill-fitting software solutions and buy the system which meets all the benefits you require company requires in growing the business.

Position of SmartAction in our main categories:

TOP 500

SmartAction is one of the top 500 Customer Support Software products

SmartAction is also listed in the following subcategories:

Every organization has different needs and needs a system that can be personalized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no platform can provide perfect tools off-the-shelf. When you search a software system, first be sure what you need it for. Read some SmartAction Call Center Software reviews and ask yourself do you need basic features or do you need advanced features? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to assist your search. There are plenty of factors that you need to mull over and these include your budget, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the system that offers all that you want to enhance your organization competence and productivity.

How Much Does SmartAction Cost?

SmartAction Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 46
Negative Social Media Mentions 1

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartAction reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartAction. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Mac


  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Top Competitors To SmartAction By Price

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SmartAction Comparisons

What are SmartAction pricing details?

SmartAction Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartAction’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for SmartAction?

No information available.


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Reviewed By Louie Andre
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