CANEA Workflow Review

Here are some of the benefits commonly associated to using CANEA Workflow:

Gather all the process – and run

As mentioned earlier, CANEA Workflow automates, quality-assures, and accelerates the organization’s administrative case processes. With the robust design tool, you can easily define and deploy processes according to your preferences. As all types of case processes are handled, you get all case management in a single solution.

With analyses, statistics, and reports, you get a clear overview of case processes, responsibilities, and real time status. Cases no longer fall between the cracks and you can always make the right decision.

Simple to configure

CANEA Workflow can easily be customized as your processes change over time. You can change all configurations, form layouts, and rules for processes yourself, without needing help from IT or the supplier. And you can easily deploy new processes when necessary.

Functions

The platform offers functionality for all types of case management and workflow. Simple reporting, clear overview, and good analysis tools create effective workflows.

Report easily

Catch and start case processes by making it easy for everyone to create cases using electronic forms. Facilitate reporting, for example through the intranet or the public website. Cases can also be reported via mobile app.

Involve everybody

Integrate your suppliers, partners, and customers in your business processes. CANEA Workflow makes it possible to interact with everyone in the workflow in a more automated fashion instead of, for example, sending emails back and forth, which then must be handled manually.

Cooperation and sharing information

The product enables cooperation via the social stream in which stakeholders can carry on a dialogue regarding the case directly in the system. From the stream, you can also communicate with external parties, such as customers or suppliers via the intelligent email solution. All dialogue around a case in the stream is stored together with the case.

Get an overview of the processes

Using the dynamic and graphic views, it is easy to get an overview of the process in real time and all cases. Views can be created, for example, for prioritized, my ongoing, alerted, and closed cases, entirely according to your wishes. Set groups, filtering, sorting, and categories. Overviews can be public or private for the user.

Generate statistics

Using the interactive and visual analysis engine, you can follow up on activities and processes in real time in an efficient manner. Generate statistics and follow up on the process lead times, costs, and other KPIs directly in the system. The analysis tool allows you to create diagrams flexibly and generate reports as you require.

Cases in mobile devices

Make it even easier for all employees to work with cases and follow status. Through the mobile app, you can easily report new cases (including images from the mobile cameras), get an overview of cases in progress, and discuss cases. The mobile app is offered for both Android and iOS (iPhone).

Traceability and history

All actions are traceable in the system and important events in the cases are logged with the date and time stamp, together with who carried them out. This allows you to keep a good check on what has happened historically. Each case has a log with history where it is simple to follow all changes made in chronological order, right down to field level.