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Cincom Synchrony Review
What is Cincom Synchrony?
Cincom Synchrony is a customer experience management solution that enables companies to approach interaction with their customers from a holistic standpoint and not as an individual application designed to address a particular problem within the contact center. With Synchrony, you are able to provide your customers with personalized, positive experiences in every customer interaction.
Built with small and medium businesses in mind, Synchrony provides users with a plethora of capabilities and tools, including multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring among others. This contact center management platform is available as a cloud-hosted software or as an on-premise solution.
Show MoreOverview of Cincom Synchrony Benefits
Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line. With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.
Synchrony not only helps your agents create better experiences for their customers, but agents themselves enjoy using the system. Everything is transparent and all the information they need to deliver better customer engagement can be accessed without any hitch. This helps simplify their tasks significantly and results in greater operational outcomes as well as improved revenue generation.
Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.
Customers who enjoy their experiences with your business are more likely to become loyal ambassadors of your brand as well as your advocacy. And since each experience is can lead to greatly improved customer loyalty, it impacts profitability while improving efficiency. Better efficiency means reduced operational costs and more revenue for your business.
Show MoreOverview of Cincom Synchrony Features
- Intelligent Adaptive Guidance
- Unified Agent Desktop
- Success-based Routing
- Multi-Channel Inbound
- Outbound
- Dialing Options
- Reporting and Analytics
- Remote Agents
- Emergency Readiness
- On-Premises & Hosted
- Architecture
Cincom Synchrony Position In Our Categories
Since businesses have their own business-related demands, it is only rational that they abstain from adopting a one-size-fits-all, “perfect” business program. Still, it would be hard to try to pinpoint such application even among branded software solutions. The right thing to do is to note down the several critical factors which merit careful thought such as essential features, pricing, technical skill ability of the users, business size, etc. Thereafter, you should perform your product research comprehensively. Browse through these Cincom Synchrony reviews and explore each of the solutions in your list more closely. Such detailed research makes sure you take out ill-fitting applications and choose the system which provides all the tools your company requires.
Position of Cincom Synchrony in our main categories:
TOP
200
Cincom Synchrony is one of the top 200 Customer Experience Management Software products
If you are considering Cincom Synchrony it might also be a good idea to investigate other subcategories of Customer Experience Management Software collected in our database of B2B software reviews.
Organizations have unique needs and requirements and no software application can be ideal in such a situation. It is pointless to try to find an ideal out-of-the-box software system that meets all your business wants. The intelligent thing to do would be to adapt the application for your special needs, worker skill levels, budget, and other elements. For these reasons, do not hasten and invest in well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your particular requirements. Do your research, check out each short-listed application in detail, read a few Cincom Synchrony Customer Experience Management Software reviews, speak to the seller for explanations, and finally choose the application that offers what you require.
How Much Does Cincom Synchrony Cost?
Cincom Synchrony Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Cincom Synchrony pricing details?
Cincom Synchrony Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We know that when you make a decision to buy a Customer Experience Management Software it’s important not only to learn how professionals rank it in their reviews, but also to check whether the real people and companies that bought it are indeed satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Cincom Synchrony reviews across a broad range of social media sites. The data is then featured in a simple to digest format showing how many clients had positive and negative experience with Cincom Synchrony. With that information available you will be prepared to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Cincom Synchrony?
No information available.
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