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Cincom Synchrony Review

Cincom Synchrony
Our score: 7.2 User satisfaction: N/A

What is Cincom Synchrony?

Cincom Synchrony is a customer experience management solution that enables companies to approach interaction with their customers from a holistic standpoint and not as an individual application designed to address a particular problem within the contact center. With Synchrony, you are able to provide your customers with personalized, positive experiences in every customer interaction.

Built with small and medium businesses in mind, Synchrony provides users with a plethora of capabilities and tools, including multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring among others. This contact center management platform is available as a cloud-hosted software or as an on-premise solution.

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Overview of Cincom Synchrony Benefits

Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line. With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.

Synchrony not only helps your agents create better experiences for their customers, but agents themselves enjoy using the system. Everything is transparent and all the information they need to deliver better customer engagement can be accessed without any hitch. This helps simplify their tasks significantly and results in greater operational outcomes as well as improved revenue generation.

Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.

Customers who enjoy their experiences with your business are more likely to become loyal ambassadors of your brand as well as your advocacy. And since each experience is can lead to greatly improved customer loyalty, it impacts profitability while improving efficiency. Better efficiency means reduced operational costs and more revenue for your business.

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Overview of Cincom Synchrony Features

  • Intelligent Adaptive Guidance
  • Unified Agent Desktop
  • Success-based Routing
  • Multi-Channel Inbound
  • Outbound
  • Dialing Options
  • Reporting and Analytics
  • Remote Agents
  • Emergency Readiness
  • On-Premises & Hosted
  • Architecture

Cincom Synchrony Position In Our Categories

Bearing in mind companies have unique business-related demands, it is practical that they abstain from seeking a one-size-fits-all, ideal software product. Nevertheless, it is difficult to try to stumble on such application even among recognizable software products. The efficient step to undertake can be to make a list of the numerous vital aspects which demand consideration such as major features, plans, technical skill ability of staff, company size, etc. Then, you should do your product research exhaustively. Have a look at some Cincom Synchrony evaluations and check out the other applications in your list more closely. Such all-encompassing product investigation ascertain you steer clear of unfit apps and choose the one that has all the features your business requires in sustaining growth.

Position of Cincom Synchrony in our main categories:

TOP 200

Cincom Synchrony is one of the top 200 Customer Experience Management Software products

If you are considering Cincom Synchrony it may also be sensible to analyze other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.

Each organization has different requirements and requires a system that can be customized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no system can provide perfect features off-the-shelf. When you look for a software product, first be sure what you want it for. Read some Cincom Synchrony Customer Experience Management Software reviews and ask yourself do you desire basic functionality or do you want advanced functionality? Are there any industry-specific functionalities that you are looking for? Get the answers to these questions to aid your search. There are plenty of factors that you need to consider and these include your finances, specific business requirements, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the app that offers all that you need to boost your organization effectiveness and productivity.

How Much Does Cincom Synchrony Cost?

Cincom Synchrony Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Cincom Synchrony pricing details?

Cincom Synchrony Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you decide to get a Customer Experience Management Software it’s crucial not only to learn how professionals rank it in their reviews, but also to find out whether the actual people and companies that purchased this software are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cincom Synchrony reviews across a vast range of social media sites. The information is then presented in an easy to understand format showing how many people had positive and negative experience with Cincom Synchrony. With that information at your disposal you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Cincom Synchrony?

No information available.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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