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Cincom Synchrony Review

Cincom Synchrony
Our score: 7.2 User satisfaction: N/A

What is Cincom Synchrony?

Cincom Synchrony is a customer experience management solution that enables companies to approach interaction with their customers from a holistic standpoint and not as an individual application designed to address a particular problem within the contact center. With Synchrony, you are able to provide your customers with personalized, positive experiences in every customer interaction.

Built with small and medium businesses in mind, Synchrony provides users with a plethora of capabilities and tools, including multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring among others. This contact center management platform is available as a cloud-hosted software or as an on-premise solution.

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Overview of Cincom Synchrony Benefits

Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line. With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.

Synchrony not only helps your agents create better experiences for their customers, but agents themselves enjoy using the system. Everything is transparent and all the information they need to deliver better customer engagement can be accessed without any hitch. This helps simplify their tasks significantly and results in greater operational outcomes as well as improved revenue generation.

Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.

Customers who enjoy their experiences with your business are more likely to become loyal ambassadors of your brand as well as your advocacy. And since each experience is can lead to greatly improved customer loyalty, it impacts profitability while improving efficiency. Better efficiency means reduced operational costs and more revenue for your business.

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Overview of Cincom Synchrony Features

  • Intelligent Adaptive Guidance
  • Unified Agent Desktop
  • Success-based Routing
  • Multi-Channel Inbound
  • Outbound
  • Dialing Options
  • Reporting and Analytics
  • Remote Agents
  • Emergency Readiness
  • On-Premises & Hosted
  • Architecture

Cincom Synchrony Position In Our Categories

Since businesses have special business-related needs, it is wise they steer clear of buying a one-size-fits-all, ”best” business application. Be that as it may, it would be almost impossible to try to come across such a software product even among well-known software systems. The correct step to undertake is to list the numerous vital factors which need examination such as critical features, packages, skill ability of the employees, company size, etc. The second step is, you should double down on the product research comprehensively. Read some of these Cincom Synchrony evaluations and check out the other applications in your list more closely. Such comprehensive research ascertains you keep away from unfit software solutions and choose the system that delivers all the tools your business requires to realize efficiency.

Position of Cincom Synchrony in our main categories:

TOP 200

Cincom Synchrony is one of the top 200 Customer Experience Management Software products

If you are considering Cincom Synchrony it may also be a good idea to check out other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.

Every company has different needs and requires a system that can be personalized for their size, kind of workers and customers, and the particular industry they are in. For these reasons, no platform can proffer perfect features out-of-the-box. When you look for a software app, first be sure what you want it for. Read some Cincom Synchrony Customer Experience Management Software reviews and ask yourself do you need basic functionality or do you require complex functionality? Are there any industry-specific functionalities that you are looking for? Get the answers to these queries to help your search. There are plenty of aspects that you need to reflect on and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally select the app that presents all that you want to enhance your firm efficiency and productivity.

How Much Does Cincom Synchrony Cost?

Cincom Synchrony Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Cincom Synchrony pricing details?

Cincom Synchrony Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to purchase a Customer Experience Management Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to check if the real clients and enterprises that bought these solutions are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Cincom Synchrony reviews across a broad array of social media sites. The information is then displayed in an easy to understand format revealing how many users had positive and negative experience with Cincom Synchrony. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Cincom Synchrony?

No information available.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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