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Knexus Customer Services Review

Knexus Customer Services
Our score: 6.9 User satisfaction: 100%

What is Knexus Customer Services?

Knexus Customer Services is a platform that enables customer service teams to distribute personalized content experiences to any digital touchpoint, for individual customers or target audience segments of choice.

The solution easily integrates with other apps such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API. Knexus personalizes content through predictive or rule-based targeting and automatically delivers that content across channels. The system offers powerful insights with a complete view of your content and customers across those touch points and has impressive real time optimization capabilities.

With Knexus, you can deliver personalized content experiences into your mobile app, in real time. Plus, you can greet your customers with the most relevant, valuable content.

Knexus helps deliver deeply personalized content onto mobile apps by matching individual customer’s profile data and transaction history with the brand’s most relevant content – all in real time. Choose to deliver content experiences automatically or through smart content recommendations (approved by you) to the app of your choice.

By providing real time, personal experiences, your brand can add value, increase brand loyalty and grow repeat business from satisfied customers.

Overview of Knexus Customer Services Benefits

Knexus platform analyzes customer data using machine learning and predictive analytics, to understand your customer and what they’re looking for in their digital journey. Simultaneously, it searches your video, blogging, social and other marketing content across CMS, DAM, blogs and social channels, using deep learning algorithms, to understand what that content is.

Knexus algorithms then match the customer data to product, marketing, and social content, delivering highly targeted content experiences in real time across email, websites, mobile apps, eCommerce, or  other digital channels.

Harness customer data

Your brand is collecting a rich selection of behavioral, transactional, analytical and other data. Knexus uses this data to better understand your customers, their journey and what content experience will match their expectations (and your objectives).

Knexus uses machine learning and predictive analytics to understand a customer in terms of their profile, journey, affinities, and interactions. It utilizes data from multiple sources including CRM, eCommerce, social listening, and analytics. You can fine tune the customer intelligence algorithms directly from the app’s easy-to-use interface to improve performance.

Engage customers on their digital journey

Knexus offers one view of all online content. It gives your team fast and easy­to-use options for delivering personalized content into digital channels, based on your marketing objectives.

Knexus automates delivery, unburdening your to team to focus on higher value efforts. Meantime, the platform reaches your audience with ultra targeted messaging, in real time.

Real time optimization and measurement

Using real time optimization, Knexus continuously monitors both customer behavior and the latest available content, to provide the most compelling experience for your audience. As a result, you can achieve the best possible performance whilst freeing up vital team resources.

Integrated analytics attribute value and measure content performance, engagement, and user behavior. With customizable dashboards, powerful reporting options, and seamless integration with tools like Google Analytics, you quickly generate actionable insights to achieve your goals.

Easy to set up and use

Knexus has a reputation for fast time-to-value. The simple, intuitive interface puts non-technical users at ease. The platform has low complexity to set up and ready-made plug-ins to integrate seamlessly with other systems.

Knexus provides a flexible and agile solution for specific campaigns or enterprise wide content personalization requirements. Use one or multiple data and content sources, and deliver content experiences across your choice of digital channels.

Overview of Knexus Customer Services Features

  • Trend Analysis
  • Text Analysis
  • Multi-Channel Collection
  • Feedback Management
  • Dashboard
  • Customer Segmentation
  • Analytics

Knexus Customer Services Position In Our Categories

Bearing in mind businesses have specific business demands, it is sensible that they steer clear of going for an all-encompassing, ideal software. Just the same, it would be difficult to try to discover such application even among branded software products. The clever step to undertake would be to set down the several main aspects which merit careful thought such as critical features, costing, skill levels of the employees, company size, etc. After which, you must do your product research systematically. Have a look at some of these Knexus Customer Services review articles and scrutinize the other software options in your shortlist in detail. Such all-encompassing product investigation guarantees you circumvent mismatched applications and select the system that has all the aspects your company requires in growing the business.

Position of Knexus Customer Services in our main categories:

TOP 200

Knexus Customer Services is one of the top 200 Customer Experience Management Software products

If you are interested in Knexus Customer Services it could also be a good idea to analyze other subcategories of Customer Experience Management Software gathered in our database of SaaS software reviews.

Each company has its own characteristics, and might call for a specific Customer Experience Management Software solution that will be designed for their business size, type of customers and employees and even specific industry they cater to. We advise you don't count on getting a perfect solution that is going to work for each company no matter what their history is. It may be a good idea to read a few Knexus Customer Services Customer Experience Management Software reviews first and even then you should keep in mind what the solution is supposed to do for your company and your staff. Do you require a simple and straightforward app with only essential features? Will you actually use the advanced tools needed by pros and big enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable service that will fit your budget.

How Much Does Knexus Customer Services Cost?

Knexus Customer Services Pricing Plans:

Free Trial

Starter Plan

Contact vendor

Pro Plan

Contact vendor

Pro+ Plan

Contact vendor

Enterprise Plan

Contact vendor

Knexus offers four enterprise pricing packages for users to choose from. Choose the best plan for your business,  and contact the vendor for a quote:

Starter Plan

  • 3 users
  • 10 GB bandwidth (monthly)
  • 80 GB storage (monthly)
  • Customer support via email
  • Product training – 0.5 trainer day

Pro Plan

  • 6 users
  • 25 GB bandwidth (monthly)
  • 200 GB storage (monthly)
  • Customer support via email/phone
  • Product training – 1 trainer day

Pro+ Plan

  • 12 users
  • 50 GB bandwidth (monthly)
  • 400 GB storage (monthly)
  • Product training – 2 trainer day

Enterprise Plan

Solution and pricing based on your company-specific requirements.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Knexus Customer Services reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Knexus Customer Services. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Knexus Customer Services pricing details?

Knexus Customer Services Pricing Plans:

Free Trial

Starter Plan

Contact vendor

Pro Plan

Contact vendor

Pro+ Plan

Contact vendor

Enterprise Plan

Contact vendor

Knexus offers four enterprise pricing packages for users to choose from. Choose the best plan for your business,  and contact the vendor for a quote:

Starter Plan

  • 3 users
  • 10 GB bandwidth (monthly)
  • 80 GB storage (monthly)
  • Customer support via email
  • Product training – 0.5 trainer day

Pro Plan

  • 6 users
  • 25 GB bandwidth (monthly)
  • 200 GB storage (monthly)
  • Customer support via email/phone
  • Product training – 1 trainer day

Pro+ Plan

  • 12 users
  • 50 GB bandwidth (monthly)
  • 400 GB storage (monthly)
  • Product training – 2 trainer day

Enterprise Plan

Solution and pricing based on your company-specific requirements.

What integrations are available for Knexus Customer Services?

Knexus easily integrates with other tools such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API.

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Reviewed By Jenny Chang
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