CloudAgent Review
What is CloudAgent?
CloudAgent is a cloud-based contact center designed to handle inbound, outbound, and blended communications. The platform is loaded with basic and advanced contact center capabilities, including multi-channel ACD that allows users to engage, interact, and initiate communications via voice, email, SMS, and social media. Other functionalities include IVR functions, outbound dialer, skill-based routing, intelligent universal call queueing, and quality monitoring tools for supervisors.
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Overview of CloudAgent Benefits
Improve Agent Efficiency
CloudAgent Cloud-based Customer Engagement Platform enables businesses to interact with their clients from start to end of their journeys via marketing, sales, support, and retention programs. With its unified desktop, agents can access multiple channels, dialers, and other contact center applications through its unified desktop. Advanced functionalities such as ACD, skill routing, screen pop, sticky agents and more have proven to bolster agent’s efficiency by 60%.
Get Insights
Gather valuable, actionable insights with CloudAgent’s Interaction Analyst feature. With over 300 reports spanning all aspects of a contact center, CloudAgent lets users identify their top performers, average handling time, and peak hours among others.
Reduce Call Handling Time
Cloud IVR lets users construct and implement complicated IVR designs for the back-end to engage callers before they are routed to agents. This feature gives agents access to contextual information about their callers like previous contact history and more.
Dialer
Know how to reach your customers with the Dialer function. This tool helps agents identify the best way for contact their clients and contributed to 400% increase of productivity compared to manual dialing.
Quality Monitoring
Quality supervisors can easily assess agent performance with CloudAgent’s integrated voice logger. Effectively evaluate an agent based on pre-set criteria such as skill, campaign context, and other parameters.
Open API
Integrate CloudAgent with your business systems seamlessly with its Open API feature. While the platform performs well out of the box, know that it can be configured to suit the ever changing demands and requirements of your business.
24/7 Support
CloudAgent comes with 99.99% efficiency with redundancy built at every level. The support is available 24×7, 365 days a year. Ozonetel support team is always available to resolve the queries at the earliest
Show MoreOverview of CloudAgent Features
- Interaction Analyst
- ACD
- Skill routing
- Screen pop
- Sticky agents
- Multiple channels
- Dialer
- Cloud IVR
- Quality monitoring
- Open API
What Problems Will CloudAgent Solve?
Integration
Seamless integration with the leading CRM, helpdesk, and analytics systems makes CloudAgent a very flexible contact center platform. Saleforce, Zendesk, Sugar CRM, Zoho and FreshDesk are just some of the solutions CloudAgent works well with. On top of that, CloudAgent is integrated with Google Analytics and Mixpanel, enabling users to track calls using popular analytics reports.
Scale: Pay on Demand
Scalability makes CloudAgent a very appealing platform for any types of business. Scale up or down immediately depending on your business needs. Or businesses can opt to scale on demand and pay only for the features they choose.
Innovation
CloudAgent is constantly improving its tools and is seeking on how incorporate innovations to their platform. Among the innovations the system intends to introduce soon are Speech Recognition, Vide, and WebRTC.
CloudAgent Position In Our Categories
Keeping in mind businesses have distinct business demands, it is only logical they abstain from purchasing an all-in-one, “perfect” solution. However, it would be hard to try to come across such an app even among widely used software products. The correct step to undertake can be to set down the varied essential factors which necessitate inspection including important features, price terms, skill competence of staff members, organizational size, etc. The second step is, you should do your product research systematically. Have a look at these CloudAgent evaluations and look into each of the solutions in your list more closely. Such comprehensive product research ensure you circumvent unsuitable applications and pay for the one which has all the tools your business requires in growing the business.
Position of CloudAgent in our main categories:
TOP
500
CloudAgent is one of the top 500 Customer Support Software products
Since each organization has unique business needs, it is advisable for them to desist from looking for a one-size-fits-all faultless software application. Needless to say, it would be pointless to try to find such an app even among market-leading software solutions. The intelligent thing to do would be to list the various important aspects that need consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some CloudAgent Customer Support Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive homework can make certain you weed out ill-fitting applications and choose the solution that offers all the aspects you need for business success.
How Much Does CloudAgent Cost?
CloudAgent Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CloudAgent pricing details?
CloudAgent Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing available by quote. Contact CloudAgent directly to discuss pricing details.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We know that when you choose to get a Customer Support Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to check whether the real people and companies that bought these solutions are indeed content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CloudAgent reviews across a broad array of social media sites. The information is then displayed in a simple to digest way revealing how many clients had positive and negative experience with CloudAgent. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CloudAgent?
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
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