CloudAgent Review
What is CloudAgent?
CloudAgent is a cloud-based contact center designed to handle inbound, outbound, and blended communications. The platform is loaded with basic and advanced contact center capabilities, including multi-channel ACD that allows users to engage, interact, and initiate communications via voice, email, SMS, and social media. Other functionalities include IVR functions, outbound dialer, skill-based routing, intelligent universal call queueing, and quality monitoring tools for supervisors.
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Overview of CloudAgent Benefits
Improve Agent Efficiency
CloudAgent Cloud-based Customer Engagement Platform enables businesses to interact with their clients from start to end of their journeys via marketing, sales, support, and retention programs. With its unified desktop, agents can access multiple channels, dialers, and other contact center applications through its unified desktop. Advanced functionalities such as ACD, skill routing, screen pop, sticky agents and more have proven to bolster agent’s efficiency by 60%.
Get Insights
Gather valuable, actionable insights with CloudAgent’s Interaction Analyst feature. With over 300 reports spanning all aspects of a contact center, CloudAgent lets users identify their top performers, average handling time, and peak hours among others.
Reduce Call Handling Time
Cloud IVR lets users construct and implement complicated IVR designs for the back-end to engage callers before they are routed to agents. This feature gives agents access to contextual information about their callers like previous contact history and more.
Dialer
Know how to reach your customers with the Dialer function. This tool helps agents identify the best way for contact their clients and contributed to 400% increase of productivity compared to manual dialing.
Quality Monitoring
Quality supervisors can easily assess agent performance with CloudAgent’s integrated voice logger. Effectively evaluate an agent based on pre-set criteria such as skill, campaign context, and other parameters.
Open API
Integrate CloudAgent with your business systems seamlessly with its Open API feature. While the platform performs well out of the box, know that it can be configured to suit the ever changing demands and requirements of your business.
24/7 Support
CloudAgent comes with 99.99% efficiency with redundancy built at every level. The support is available 24×7, 365 days a year. Ozonetel support team is always available to resolve the queries at the earliest
Show MoreOverview of CloudAgent Features
- Interaction Analyst
- ACD
- Skill routing
- Screen pop
- Sticky agents
- Multiple channels
- Dialer
- Cloud IVR
- Quality monitoring
- Open API
What Problems Will CloudAgent Solve?
Integration
Seamless integration with the leading CRM, helpdesk, and analytics systems makes CloudAgent a very flexible contact center platform. Saleforce, Zendesk, Sugar CRM, Zoho and FreshDesk are just some of the solutions CloudAgent works well with. On top of that, CloudAgent is integrated with Google Analytics and Mixpanel, enabling users to track calls using popular analytics reports.
Scale: Pay on Demand
Scalability makes CloudAgent a very appealing platform for any types of business. Scale up or down immediately depending on your business needs. Or businesses can opt to scale on demand and pay only for the features they choose.
Innovation
CloudAgent is constantly improving its tools and is seeking on how incorporate innovations to their platform. Among the innovations the system intends to introduce soon are Speech Recognition, Vide, and WebRTC.
CloudAgent Position In Our Categories
Since businesses have their own business wants, it is reasonable they steer clear of selecting a one-size-fits-all, ”best” software system. Having said that, it is difficult to try to find such application even among widely used software products. The correct thing to undertake can be to set down the numerous main aspects that necessitate analysis including essential features, costing, technical skill ability of staff, business size, etc. Next, you must conduct the research exhaustively. Have a look at some of these CloudAgent review articles and check out each of the solutions in your shortlist more closely. Such well-rounded product investigation ensures you stay away from poorly fit apps and pay for the one which delivers all the tools your company requires.
Position of CloudAgent in our main categories:
TOP
500
CloudAgent is one of the top 500 Customer Support Software products
It's important to keep in mind that hardly any software in the Customer Support Software category will be a perfect solution that can meet all the needs of various company types, sizes and industries. It may be a good idea to read a few CloudAgent Customer Support Software reviews first as specific software might dominate exclusively in a really narrow group of applications or be prepared with a very specific industry in mind. Others may function with an intention of being simple and intuitive and therefore lack advanced features welcomed by more experienced users. There are also services that focus on a wide group of users and offer a rich feature set, but this in most cases comes at a more significant price of such a software. Be certain that you're aware of your requirements so that you purchase a solution that provides specifically the functionalities you search for.
How Much Does CloudAgent Cost?
CloudAgent Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CloudAgent pricing details?
CloudAgent Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing available by quote. Contact CloudAgent directly to discuss pricing details.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We know that when you decide to get a Customer Support Software it’s crucial not only to see how experts rank it in their reviews, but also to find out if the actual clients and companies that bought it are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CloudAgent reviews across a broad array of social media sites. The data is then featured in a simple to digest form indicating how many customers had positive and negative experience with CloudAgent. With that information at your disposal you should be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CloudAgent?
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
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