Convoso Review
What is Convoso?
Convoso provides a simple to use, yet powerful inbound and outbound call center platform designed to supercharge your call center productivity (contact/list penetration rate, conversions, talk time, etc) by over 300%. Their all-in-one products are equipped with proprietary and market-leading features and functionality that cater to call centers of any size – from outbound call centers ranging from 1-10 seats to inbound, outbound, and blended call centers from 11-1000+ seats.
Convoso’s technology and dedicated team members make the entire set up and launch of our platform fast and easy. Whether you’re just launching your call center, or even transitioning from an existing call center provider they guarantee a seamless transition/migration.
Show MoreOverview of Convoso Benefits
The biggest benefit of using this software for your call center is that it is great for motivating the agents and increasing productivity. The gamified features like leaderboards make working fun not only for regular agents but also those who are in training mode. It can help your business grow and have high levels of customer satisfaction.
The systems require no hardware or phones to make calls as it uses a softphone that just requires you to have an active internet connection. For a big call center that can save a lot of money.
Converting lead generation is really important for sales teams and it is seen that 90% of the companies that utilized gamification had better conversions than those who had the traditional systems. With their tools your contact lists would be very high quality and your agents will be able to deal with customers the way they like.
It is also open to integration to third party systems so migrating to this software would be very easy. You can use your existing PBX system with this software solution. Whatever your call center type is, the solution addresses every aspect from coaching to monitoring agents.
It streamlines work and adjusts as the load increases. As a result your agents will be able to handle more calls and give the best experience. Call centers grow pretty quickly and for that they require scalability which all three products readily provide.
Convoso designs solution for your specific needs and allows you to have these solutions at the best price possible. In return, it helps you increase revenue so you get a high ROI. It is fully dedicated to reducing costs on your end.
Show MoreOverview of Convoso Features
- Softphone (webRTC)
- PBX Hosting
- Predictive Dialing
- Gamified LMS
- Scripting
- Call distribution
- Automatic reports
- Dead call notifications
- List scrubbing
- Texting
- Training
- Call recording
- Surveys post-call
- Reminders
- Agent to agent transfer
- Gamified KPI Indicators
- Email templates
- Performance monitors
Convoso Position In Our Categories
Keeping in mind businesses have specific business requirements, it is only rational that they steer clear of paying for a one-size-fits-all, ideal business application. At any rate, it would be almost impossible to come across such an app even among popular software solutions. The correct thing to undertake is to shortlist the numerous important aspects that entail careful thought like essential features, packages, skill ability of staff, company size, etc. After which, you should double down on the research to a full extent. Have a look at some of these Convoso evaluations and look over the other software solutions in your list in detail. Such all-encompassing research ensure you stay away from unfit applications and buy the one which includes all the benefits your company requires.
Position of Convoso in our main categories:
TOP
100
Convoso is one of the top 100 Customer Support Software products
Enterprises have unique wants and requirements and no software application can be perfect in such a condition. It is useless to try to find an ideal out-of-the-box software product that fulfills all your business needs. The wise thing to do would be to modify the solution for your specific requirements, employee skill levels, budget, and other aspects. For these reasons, do not rush and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your groundwork, check out each short-listed platform in detail, read a few Convoso Call Center Software reviews, contact the maker for clarifications, and finally settle for the product that presents what you need.
How Much Does Convoso Cost?
Convoso Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Convoso pricing details?
Convoso Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
User Satisfaction
Positive Social Media Mentions
51
Negative Social Media Mentions
4
We know that when you choose to get a Call Center Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to discover whether the real people and companies that purchased this software are indeed happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Convoso reviews across a vast range of social media sites. The data is then displayed in an easy to understand form showing how many customers had positive and negative experience with Convoso. With that information at your disposal you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Convoso?
Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system
Convoso User Reviews
Convoso average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: This works well for both outbound and inbound calls. I love how it lets me dial multiple numbers at the same time.
CONS: The installation process took up quite some time--but the usage has been smooth so far.
The least favorable review
PROS: I love just how intuitive this program is. It's very easy to learn and to use.
CONS: There are occasional glitches in the connection. No other issues found.
More reviews from 6 actual users:
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- Latest
- Most useful
- Most positive
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The perfect tool for call center agents.
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 25.09.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: I love just how intuitive this program is. It's very easy to learn and to use.
CONS: There are occasional glitches in the connection. No other issues found.
A software that’s only as good as its user.
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.08.2021
Company Size: More than 100 Employees
Industry: Consumer Services
PROS: I particularly love the power dialing feature. This connects us to more customers at a record time.
CONS: The interface is not as up-to-date as I would like it to be.
Great for making outbound calls.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 29.03.2021
Company Size: 1-10 Employees
Industry: N/A
PROS: This works well for both outbound and inbound calls. I love how it lets me dial multiple numbers at the same time.
CONS: The installation process took up quite some time--but the usage has been smooth so far.
Kudos to their team!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 09.03.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: They have the best customer support team! The reps seem to always be happy to hear from us--they're very helpful too!
CONS: It would be nice if Convoso would grant their users more control.
Useful yet affordable.
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 08.09.2019
Company Size: More than 100 Employees
Industry: Food & Beverages
PROS: This is a relatively cheap solution that offers paramount services. Their team is also very helpful too.
CONS: For now, Convoso only operates in an English-only environment. I wish it would introduce more languages.
The voicemail feature is a lifesaver.
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 04.08.2019
Company Size: More than 100 Employees
Industry: Financial Services
PROS: I love how Convoso supports a voicemail feature. This has saved me hours of manual call-auditing and following up on customers.
CONS: Sure, Convoso is easy to use. However, it doesn't seem to integrate well with other solutions.
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Convoso user reviews
The perfect tool for call center agents.
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 25.09.2021
Company Size: More than 100 Employees
Industry: N/A
A software that’s only as good as its user.
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.08.2021
Company Size: More than 100 Employees
Industry: Consumer Services
Great for making outbound calls.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 29.03.2021
Company Size: 1-10 Employees
Industry: N/A
Kudos to their team!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 09.03.2021
Company Size: 11-50 Employees
Industry: N/A
Useful yet affordable.
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 08.09.2019
Company Size: More than 100 Employees
Industry: Food & Beverages
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