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CustomerGauge Review
What is CustomerGauge?
CustomerGauge is a Software-as-a-Service (SaaS) platform that implements Net Promoter to gauge and assess as well as report on customer feedback in real time. It delivers more than one million emails a month on behalf of its clients, across 140 countries and 32 languages.
Because CustomerGauge already has all its pieces in place “end-to-end and fully integrated”, it can effectively implement its programs much faster than comparable in-house programs.
Show MoreOverview of CustomerGauge Benefits
How can CustomerGauge build customer relationships and maintain or improve existing customer bonds while you improve revenue and enhance business growth?
- Boost revenue with a data-driven approach based on the voice of the customer.
- Identify unhappy/unsatisfied customers and implement efforts to bring them back and get them satisified with your products/services.
- Quickly target high value customers and increase customer lifetime value.
CustomerGauge uncovers loyalty driven results that are critical for business growth. The app’s Surveys are based on the Net Promoter System, an industry standard for conducting loyalty surveys.
CustomerGauge offers a flexible solution that allows customers to take full control over their surveys and invitation emails. Some of the key features of our dashboards are the level of customization and real-time data available.
Show MoreOverview of CustomerGauge Features
- CustomerGauge Dashboard
- Customizable email campaigns
- Customizable survey
- SMS Surveys
- Preconfigured reports
- Report Designer
- Advanced workflow
- Real-time digital signage
- Data export
- API integration
- Standard Salesforce integration
- Advanced customer lifecycleInsights and Reporting (B2C only)
- Organization hierarchy reporting
- Division based login access
- Large-capacity database located in region
- Dedicated senior account manager
What Problems Will CustomerGauge Solve?
CustomerGauge helps companies to measure how healthy their business is. Based on the feedback received, the system shows which parts of an organization are most loved, but it will also show the reasons why customers might not be fully satisfied with their experience.
Companies can target their most loyal customers with specific marketing campaigns.
Feedback could be used in public review pages, great for SEO and social proof!
How Much Does CustomerGauge Cost?
CustomerGauge Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CustomerGauge pricing details?
CustomerGauge Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to buy a CRM Software it’s crucial not only to find out how professionals score it in their reviews, but also to find out if the actual people and enterprises that use these solutions are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CustomerGauge reviews across a wide array of social media sites. The information is then presented in an easy to understand way revealing how many users had positive and negative experience with CustomerGauge. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CustomerGauge?
CustomerGauge has an extensive API for its Enterprise customers. It also offer plugins for: Salesforce, FreshDesk, Magento and Bazaarvoice.
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