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EspoCRM REVIEW

CRM Software

1 user review
USER SATISFACTION 100%
OUR SCORE 8.0

What is EspoCRM?

EspoCRM is an open-source web application that enables users to view, enter and analyze their organization’s relationships with customers and partners alike. Blazingly fast and highly configurable, EspoCRM presents users with a web-based CRM platform that will simplifies and streamlines the analysis of their consumers’ actions and behavior so they can create or improve their products and services to meet specific needs and demands.

The software comes equipped with an intuitive and a very navigable interface, turning every integration into a seamless process and helping users discover more opportunities as well as evaluate their companies, projects, and people. With EspoCRM, companies and organizations can see clearly into their consumers and derive highly actionable insights, providing them with precious information that will help them enhance products and services range, build and maintain fruitful relationships, boost their revenues and drive business growth.

Overview of EspoCRM Benefits

EspoCRM is a robust, feature-rich, and highly powerful CRM platform that can be implemented in various industries and by countless organizations. It is highly adaptable, easy to use, and can be configured easily so that it meets and addresses the needs of your business, even if they change from time to time.

EspoCRM is an ideal CRM tool for players in the wholesale and retail trade, e-commerce, education, travel and tourism, banking and finance, customer service, healthcare, manufacturing, and real estate to name a few.

With EspoCRM, you have the option to deploy the software on-premise or in the cloud. This flexibility gives you more than just a wiggle room you need to implement the software based on your needs and specifications.

On-premise deployment means that your CRM database is stored locally and the software runs on your own hardware. Since it is an open source program, you have free rein on modifying the software so that it meets and caters to your needs. On top of that, you don’t have to be concerned with limited database size.

If you opt to have EspoCRM running on the cloud, then you will love the fact that you don’t require additional hardware to get the software run and there is no need to worry about maintenance and update. It automatically updates and implements changes, enabling you to focus solely on your business. And if ever you need to switch to an on-premise setup, you can do so anytime.

Overview of EspoCRM Features

  • Document Management
  • Reports
  • Sales Forecasting
  • Lead Management
  • Call Management
  • Sales Performance Management
  • Alerts & Notifications
  • Campaigns
  • Email Integration
  • Appointment Management
  • Opportunity Management
  • Contact Management
  • Sales Collaboration
  • Activity Management

What Problems Will EspoCRM Solve?

1. Owners and CEO don’t know a real situation and problems in the company.

It’s a bad idea to start to do actions when company on the verge of bankruptcy it’s much better to prevent in advance. The analytical reports is a key. The CRM system can produce sales funnel reports and show on which stage you lose a money. If you fix it you will increase a company revenue. The same with reports of employee work. To control them will give better results.

2. By automatic simple processes you spend less time and can focus on major things.

WorkFlow tool enables companies to automate routine tasks. It can be easily configure to send an email message if the status of the opportunity was changed or define any other rules like create Accounts, Meetings, Tasks, change the field value, create a relation between other entity. Don’t lose your time for routine operations, automation always saving time.

3. Angry customers is a risk to losing profits.

The loyal client is ready to make more expensive purchase . And it’s a big chance that this customer could do repeat sales. CRM system store full history of interactions and it helps to better know your client.

Awards & Quality Certificates

EspoCRM Position In Our Categories

Position of EspoCRM in our main categories:

200

EspoCRM is one of the top 200 CRM Software products

200

EspoCRM is one of the 200
CRM Software products


If you are interested in EspoCRM it might also be a good idea to analyze other subcategories of Best CRM Software listed in our base of SaaS software reviews.Customer Service Software, Social CRM Software, Feedback & Reviews Management Software

It's crucial to keep in mind that almost no software in the CRM Software category will be an ideal solution that can fulfill all the requirements of different company types, sizes and industries. It may be a good idea to read a few EspoCRM reviews first as certain services might dominate just in a really narrow group of applications or be prepared with a really specific industry in mind. Others can function with an idea of being simple and intuitive and as a result lack advanced functions welcomed by more experienced users. You can also find services that focus on a large group of customers and provide a rich feature base, but this frequently comes at a higher cost of such a solution. Ensure you're aware of your needs so that you buy a service that provides all the elements you look for.

How Much Does EspoCRM Cost?

EspoCRM Pricing Plans:

EspoCRM offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the best plan for your business:

Basic – $15/user/month

  • Minimum of 3 Users
  • 1GB file storage per user
  • 50,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Enterprise – $25/user/month

  • Minimum of 5 users
  • 3GB file storage per user
  • 500,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Ultimate – $150/user/month

  • Minimum of 10 users
  • 250GB file storage
  • Unlimited number of records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

All plans include:

  • Leads
  • Opportunities
  • Accounts
  • Contacts
  • Calendar
  • Meetings
  • Calls
  • Tasks
  • Emails
  • Email Accounts
  • Email Templates
  • Email Filters
  • Mass Email
  • Cases
  • Email-to-Case
  • Documents
  • Reports
  • Business Process Management
  • Workflows
  • Products
  • Quotes
  • Invoices
  • Campaigns
  • Target Lists
  • Email Marketing
  • MailChimp Integration
  • Portal
  • Knowledge Base
  • Google Calendar Integration
  • Google Contacts Integration
  • Activity Stream
  • Follow Button
  • Custom entities
  • Custom fields
  • Customizable layouts
  • Label Manager
  • Dynamic forms
  • Calculated fields
  • Users
  • Teams
  • Roles
  • Data Import
  • Export to Excel
  • Export to CSV
  • Currency Rates
  • Themes

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and EspoCRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with EspoCRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
  • Dutch
  • Polish
  • Turkish
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • PHONE
  • TICKETS

EspoCRM User Reviews

Clint Eschberger

What are EspoCRM pricing details?

EspoCRM Pricing Plans:

EspoCRM offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the best plan for your business:

Basic – $15/user/month

  • Minimum of 3 Users
  • 1GB file storage per user
  • 50,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Enterprise – $25/user/month

  • Minimum of 5 users
  • 3GB file storage per user
  • 500,000 records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

Ultimate – $150/user/month

  • Minimum of 10 users
  • 250GB file storage
  • Unlimited number of records
  • Full feature set
  • Advanced Pack included
  • 12×5 (hours/days) email support

All plans include:

  • Leads
  • Opportunities
  • Accounts
  • Contacts
  • Calendar
  • Meetings
  • Calls
  • Tasks
  • Emails
  • Email Accounts
  • Email Templates
  • Email Filters
  • Mass Email
  • Cases
  • Email-to-Case
  • Documents
  • Reports
  • Business Process Management
  • Workflows
  • Products
  • Quotes
  • Invoices
  • Campaigns
  • Target Lists
  • Email Marketing
  • MailChimp Integration
  • Portal
  • Knowledge Base
  • Google Calendar Integration
  • Google Contacts Integration
  • Activity Stream
  • Follow Button
  • Custom entities
  • Custom fields
  • Customizable layouts
  • Label Manager
  • Dynamic forms
  • Calculated fields
  • Users
  • Teams
  • Roles
  • Data Import
  • Export to Excel
  • Export to CSV
  • Currency Rates
  • Themes

What integrations are available for EspoCRM?

EspoCRM integrates with the following business systems and applications:

  • Google Calendar
  • Google Contacts
  • MailChimp
  • Microsoft Azure
  • Amazon Web Services
  • Asterisk Manager Interface (AMI)
  • Twilio
  • Starface
  • Binotel
  • Google Cloud
  • Oracle Cloud
  • VoIP Systems

User reviews


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Clint Eschberger
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Published 7 months ago
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The best part about ESPO is that you can make it fit your needs. Of you don't like something, you can completely change the way it works. You want a special field in your...



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