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eStreamDesk Helpdesk Review
What is eStreamDesk Helpdesk?
eStreamDesk is an easy to use but very extremely powerful service to manage customer requests for your business. At the same time, eStreamDesk is a hosted helpdesk and ticket tracking service that delivers exceptional customer service, while saving you time and minimizing support costs.
It uses a minimalistic approach to web-based helpdesk management. It does not have repetitive features or cluttered interface. The platform only has features that you can actually use for your business.
Show MoreOverview of eStreamDesk Helpdesk Benefits
Read on to learn about the numerous eStreamDesk benefits:
eStreamDesk is a flexible platform enabling helpdesk team to quickly and deftly manage tons of requests from various services. The portal empowers your customers with self-help functionality resulting in reduced costs and enhanced customer experience.
It provides great experience for both your helpdesk team agents and customers but at the same time keeping the service very simple and easy to use.
Since it is a web-based application, you can work from anywhere. So even if you are working from home, at your desk, or on the road, you can use the application.
It is also highly customizable. You can add your company’s logo, name, and branding to the portal.
A CRM platform that provides a bang for every buck, eStreamDesk has gained global appeal with its savvy and easy access interface that works perfectly for production teams and end-users of a company. It also has full support integration for various customer service channels encompassing email, chat support, social media and web chat services.
The service automatically tracks and creates tickets for all the tweets sent to your company’s Twitter account. That is also the same case in your corporate Facebook account.
eStreamDesk can turn any business business into an efficient and consumer-empowering collective by helping your support teams with the power to manage multiple relationship services with so much ease and automation.
eStreamDesk’s flexibility has made the application among the most ideal business solutions for various sizes of customer relationship management spectrum.
Show MoreOverview of eStreamDesk Helpdesk Features
- Custom branding
- Web-based
- Simple and easy to use
- Create tickets from multiple e-mail accounts
- Localizable
- Facebook integration
- Twitter integration
- Google Apps integration
- Encrypted and secure
- Live chat
- Developer friendly API
- Workflow with rules-based logic
- Helpful analytics
- Full audit log
- Track agent activity in realtime
- A centralized e-mail management for any number of mail accounts
- Easy to manage multiple knowledgebase and forums
- Provide excellent customer service and support
- Simple and easy-to-use user interface
- Customer portal and ticket monitoring system
eStreamDesk Helpdesk Position In Our Categories
Since businesses have specific business wants, it is only logical that they avoid getting a one-size-fits-all, ”best” system. However, it is hard to try to stumble on such application even among branded software systems. The sensible step to undertake can be to narrow down the different major aspects that demand analysis including major features, plans, technical skill ability of staff members, organizational size, etc. The second step is, you should double down on the product research comprehensively. Have a look at these eStreamDesk Helpdesk evaluations and scrutinize the other software programs in your shortlist in detail. Such detailed product research ascertain you avoid ill-fitting applications and subscribe to the one which offers all the function your business requires to achieve growth.
Position of eStreamDesk Helpdesk in our main categories:
TOP
200
eStreamDesk Helpdesk is one of the top 200 Help Desk Software products
It is crucial to note that hardly any service in the Help Desk Software category is going to be a perfect solution able to fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few eStreamDesk Helpdesk Help Desk Software reviews first as some software may excel just in a really small group of applications or be created with a very specific type of industry in mind. Others may function with an idea of being simple and intuitive and as a result lack advanced functionalities welcomed by more experienced users. You can also come across apps that focus on a wide group of users and provide a powerful feature base, but that usually comes at a higher cost of such a solution. Be certain that you're aware of your requirements so that you buy a solution that offers specifically the elements you search for.
How Much Does eStreamDesk Helpdesk Cost?
eStreamDesk Helpdesk Pricing Plans:
Free Trial
Freelancer
Free for 1 agent
Small business
$29/month
Professional
$75/month
Enterprise
$212/month
What are eStreamDesk Helpdesk pricing details?
eStreamDesk Helpdesk Pricing Plans:
Free Trial
Freelancer
Free for 1 agent
Small business
$29/month
Professional
$75/month
Enterprise
$212/month
Here are the eStreamDesk cost details:
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
Predefined plans
Freelancer: Free for 1 agent
- Data retention: 3 months
- Ticketing system
- Use your domain
- Knowledge base
- Rebrandable
Small business: $29/month
- 5 agents
- Data retention: 6 months
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Knowledge base
- SSL encryption
- Rebrandable
- Reports
Professional: $75/month
- 10 agents
- Data retention: 1 year
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Rebrandable
- Reports
- Custom languages
- Full audit log
Enterprise: $212/month
- 25 agents
- Data retention: 2 years
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Facebook integration
- Custom SSL cert
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Twitter integration
- Rebrandable
- Reports
- Custom languages
- Full audit log
- Email passthrough
User Satisfaction
Positive Social Media Mentions
105
Negative Social Media Mentions
1
We realize that when you make a decision to get a Help Desk Software it’s crucial not only to see how experts evaluate it in their reviews, but also to find out whether the real users and businesses that purchased this software are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and eStreamDesk Helpdesk reviews across a broad range of social media sites. The data is then displayed in an easy to digest way showing how many customers had positive and negative experience with eStreamDesk Helpdesk. With that information at hand you will be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for eStreamDesk Helpdesk?
- Google Apps
- Google Docs
- Drupal
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