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eStreamDesk Helpdesk Review
What is eStreamDesk Helpdesk?
eStreamDesk is an easy to use but very extremely powerful service to manage customer requests for your business. At the same time, eStreamDesk is a hosted helpdesk and ticket tracking service that delivers exceptional customer service, while saving you time and minimizing support costs.
It uses a minimalistic approach to web-based helpdesk management. It does not have repetitive features or cluttered interface. The platform only has features that you can actually use for your business.
Show MoreOverview of eStreamDesk Helpdesk Benefits
Read on to learn about the numerous eStreamDesk benefits:
eStreamDesk is a flexible platform enabling helpdesk team to quickly and deftly manage tons of requests from various services. The portal empowers your customers with self-help functionality resulting in reduced costs and enhanced customer experience.
It provides great experience for both your helpdesk team agents and customers but at the same time keeping the service very simple and easy to use.
Since it is a web-based application, you can work from anywhere. So even if you are working from home, at your desk, or on the road, you can use the application.
It is also highly customizable. You can add your company’s logo, name, and branding to the portal.
A CRM platform that provides a bang for every buck, eStreamDesk has gained global appeal with its savvy and easy access interface that works perfectly for production teams and end-users of a company. It also has full support integration for various customer service channels encompassing email, chat support, social media and web chat services.
The service automatically tracks and creates tickets for all the tweets sent to your company’s Twitter account. That is also the same case in your corporate Facebook account.
eStreamDesk can turn any business business into an efficient and consumer-empowering collective by helping your support teams with the power to manage multiple relationship services with so much ease and automation.
eStreamDesk’s flexibility has made the application among the most ideal business solutions for various sizes of customer relationship management spectrum.
Show MoreOverview of eStreamDesk Helpdesk Features
- Custom branding
- Web-based
- Simple and easy to use
- Create tickets from multiple e-mail accounts
- Localizable
- Facebook integration
- Twitter integration
- Google Apps integration
- Encrypted and secure
- Live chat
- Developer friendly API
- Workflow with rules-based logic
- Helpful analytics
- Full audit log
- Track agent activity in realtime
- A centralized e-mail management for any number of mail accounts
- Easy to manage multiple knowledgebase and forums
- Provide excellent customer service and support
- Simple and easy-to-use user interface
- Customer portal and ticket monitoring system
eStreamDesk Helpdesk Position In Our Categories
Because businesses have special business-related demands, it is wise they abstain from adopting a one-size-fits-all, ”best” software. Be that as it may, it would be hard to find such application even among branded software products. The logical step to undertake should be to narrow down the varied chief functions which call for a careful thought including key features, plans, technical skill aptitude of staff members, business size, etc. The second step is, you should follow through your product research exhaustively. Browse over some eStreamDesk Helpdesk evaluations and check out the other software solutions in your shortlist more closely. Such comprehensive product research guarantee you avoid unfit applications and subscribe to the system that offers all the tools your business requires.
Position of eStreamDesk Helpdesk in our main categories:
TOP
200
eStreamDesk Helpdesk is one of the top 200 Help Desk Software products
Organizations have unique needs and requirements and no software platform can be just right in such a situation. It is useless to try to find an ideal out-of-the-box software product that meets all your business needs. The wise thing to do would be to modify the application for your special wants, worker skill levels, finances, and other factors. For these reasons, do not rush and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your research, investigate each short-listed application in detail, read a few eStreamDesk Helpdesk Help Desk Software reviews, contact the maker for clarifications, and finally settle for the product that offers what you require.
How Much Does eStreamDesk Helpdesk Cost?
eStreamDesk Helpdesk Pricing Plans:
Free Trial
Freelancer
Free for 1 agent
Small business
$29/month
Professional
$75/month
Enterprise
$212/month
What are eStreamDesk Helpdesk pricing details?
eStreamDesk Helpdesk Pricing Plans:
Free Trial
Freelancer
Free for 1 agent
Small business
$29/month
Professional
$75/month
Enterprise
$212/month
Here are the eStreamDesk cost details:
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
Predefined plans
Freelancer: Free for 1 agent
- Data retention: 3 months
- Ticketing system
- Use your domain
- Knowledge base
- Rebrandable
Small business: $29/month
- 5 agents
- Data retention: 6 months
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Knowledge base
- SSL encryption
- Rebrandable
- Reports
Professional: $75/month
- 10 agents
- Data retention: 1 year
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Rebrandable
- Reports
- Custom languages
- Full audit log
Enterprise: $212/month
- 25 agents
- Data retention: 2 years
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Facebook integration
- Custom SSL cert
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Twitter integration
- Rebrandable
- Reports
- Custom languages
- Full audit log
- Email passthrough
User Satisfaction
Positive Social Media Mentions
105
Negative Social Media Mentions
1
We are aware that when you decide to buy a Help Desk Software it’s vital not only to see how experts score it in their reviews, but also to discover whether the actual clients and companies that use these solutions are genuinely content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and eStreamDesk Helpdesk reviews across a vast array of social media sites. The information is then displayed in a simple to digest form indicating how many clients had positive and negative experience with eStreamDesk Helpdesk. With that information at hand you should be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for eStreamDesk Helpdesk?
- Google Apps
- Google Docs
- Drupal
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