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eStreamDesk Helpdesk Review

eStreamDesk Helpdesk
Our score: 6.7 User satisfaction: 99%

What is eStreamDesk Helpdesk?

eStreamDesk is an easy to use but very extremely powerful service to manage customer requests for your business. At the same time, eStreamDesk is a hosted helpdesk and ticket tracking service that delivers exceptional customer service, while saving you time and minimizing support costs.

It uses a minimalistic approach to web-based helpdesk management. It does not have repetitive features or cluttered interface. The platform only has features that you can actually use for your business.

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Overview of eStreamDesk Helpdesk Benefits

Read on to learn about the numerous eStreamDesk benefits:

eStreamDesk is a flexible platform enabling helpdesk team to quickly and deftly manage tons of requests from various services. The portal empowers your customers with self-help functionality resulting in reduced costs and enhanced customer experience.

It provides great experience for both your helpdesk team agents and customers but at the same time keeping the service very simple and easy to use.

Since it is a web-based application, you can work from anywhere. So even if you are working from home, at your desk, or on the road, you can use the application.

It is also highly customizable. You can add your company’s logo, name, and branding to the portal.

A CRM platform that provides a bang for every buck, eStreamDesk has gained global appeal with its savvy and easy access interface that works perfectly for production teams and end-users of a company. It also has full support integration for various customer service channels encompassing email, chat support, social media and web chat services.

The service automatically tracks and creates tickets for all the tweets sent to your company’s Twitter account. That is also the same case in your corporate Facebook account.

eStreamDesk can turn any business business into an efficient and consumer-empowering collective by helping your support teams with the power to manage multiple relationship services with so much ease and automation.

eStreamDesk’s flexibility has made the application among the most ideal business solutions for various sizes of customer relationship management spectrum.

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Overview of eStreamDesk Helpdesk Features

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system

eStreamDesk Helpdesk Position In Our Categories

Because businesses have special business-related requirements, it is reasonable that they avoid going for an all-in-one, ideal solution. Nevertheless, it would be difficult to try to discover such application even among widely used software solutions. The correct thing to undertake should be to take note of the numerous major factors which need examination such as crucial features, plans, technical skill capability of staff members, organizational size, etc. Thereafter, you should perform the product research fully. Read these eStreamDesk Helpdesk evaluations and look into each of the software systems in your shortlist more closely. Such all-encompassing product research ensures you stay away from unsuitable software solutions and choose the one that delivers all the features your company requires to be successful.

Position of eStreamDesk Helpdesk in our main categories:

TOP 200

eStreamDesk Helpdesk is one of the top 200 Help Desk Software products

Every organization has different needs and requires a system that can be personalized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you look for a software product, first be sure what you want it for. Read some eStreamDesk Helpdesk Help Desk Software reviews and ask yourself do you desire basic functionality or do you need complex features? Are there any industry-specific tools that you are seeking? Find the answers to these questions to help your search. There are multiple elements that you need to reflect on and these include your budget, particular business requirements, your organization size, integration needs etc. Take your time, use a few free trials, and finally select the app that provides all that you need to improve your organization competence and productivity.

How Much Does eStreamDesk Helpdesk Cost?

eStreamDesk Helpdesk Pricing Plans:

Free Trial

Freelancer

Free for 1 agent

Small business

$29/month

Professional

$75/month

Enterprise

$212/month

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What are eStreamDesk Helpdesk pricing details?

eStreamDesk Helpdesk Pricing Plans:

Free Trial

Freelancer

Free for 1 agent

Small business

$29/month

Professional

$75/month

Enterprise

$212/month

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

User Satisfaction

Positive Social Media Mentions 105
Negative Social Media Mentions 1

We realize that when you choose to get a Help Desk Software it’s vital not only to learn how professionals rank it in their reviews, but also to check if the actual users and companies that bought it are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and eStreamDesk Helpdesk reviews across a vast range of social media sites. The information is then displayed in an easy to digest way revealing how many people had positive and negative experience with eStreamDesk Helpdesk. With that information at hand you should be ready to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for eStreamDesk Helpdesk?

  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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