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Wowdesk REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 95%
OUR SCORE 8.0

What is Wowdesk?

Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems. It automates support workflows, delivers self-service and omnichannel support to clients, and gathers and analyzes customer feedback effectively to help users achieve customer satisfaction and performance excellence.

With Wowdesk self-service functionality, customers are empowered to find solutions and reliable answers to their issue via smart knowledgebases, FAQs, how-tos and troubleshooting guides. The omnichannel capability allows agents to engage customers across all channels (phone, email, chat, social media, etc) and deliver a consistent experience at any instance.

Managers have access to analytics, helping them evaluate performance and discover issues that hamper the delivery of quality customer support. Actionable insights are quickly and effortlessly derived from mountains of data, allowing users to further improve their performance and ensure the delivery of exceptional customer support at all times.

Overview of Wowdesk Benefits

Self-Service For Simple and Repetitive Issues

Wowdesk enables you to provide your customers with a self-service portal that contains a comprehensive knowledgebase, walkthroughs, instructional materials, and FAQs among others to help them resolve common issues and answer simple questions. This functionality helps decrease the workload of your support agents, allowing them to focus on issues and support requests that require advanced knowledge and expertise.

The self-service feature works for your support agents as well. It provides them with their own knowledge base that they can easily access and retrieve information to guide them through the service resolution process.

Enable Collaboration

It is crucial for any support team to resolve a case as quickly as possible and in cases where the issue is quite complicated, the collaboration between agents and subject matter experts is not only preferred but required.

With Wowdesk, your support agents can quickly get in touch with a subject matter expert via internal messaging (case notes, emails, chat) and share details of the case. Asking for expert advise and approval need not be a messy, chaotic, and lengthy affair. Wowdesk makes collaboration seamless, allowing agents to quickly resolve their case even when it’s complex.

Continuous Improvement

Customer support should be consistent. Wowdesk helps you achieve consistency and then some. Your support team managers have access to performance analytics, dashboards, KPIs, and SLAs, enabling them to see the whole picture and drill down deep to a granular level. This capability helps them identify strong points as well as areas of concern and address issues effectively to ensure that customer service remains of the highest quality.

Overview of Wowdesk Features

What Problems Will Wowdesk Solve?

1) A national online visa program launched to streamline e-visa issuance process.

Thousands of incoming support requests posted daily from people around the world. With Wowdesk, the customer support agents managed to respond quickly, efficiently and easily to applicants requests through the platform. Automating responses, cases assignments, classifications boosted the overall help desk productivity leading to high customer satisfaction. Picking up requests from blind queues helped managing workloads across the team. Collaborating with all back end government entities is facilitated through the platform and the end to end process was streamlined.

2) A united nations organization launched a feedback campaign about a health care program in developing countries.

The survey campaign setup across different countries, partners, and hospitals required different access levels and data scope. Wowdesk enterprise survey capabilities, organization hierarchy trees, and security module helped them setup complex surveys and distribute them via mobile apps, public stations and SMS to participants and collect results and metrics on different dashboarding levels.

3) A health care devices manufacturer was lacking an efficient and customer-centric complaint handling process via multiple channels, and compliant with best practices for complaints management.

Wowdesk provided ISO 10002 compliant workflow and linked complaints with the company products and assets. Using Wowdesk, they improved the customer service process, identified products issues, and recurring problems, and enhanced their products.

Awards & Quality Certificates

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Wowdesk Position In Our Categories

Position of Wowdesk in our main categories:

100

Wowdesk is one of the top 100 Help Desk Softwareproducts

100

Wowdesk is one of the 100
Help Desk Software products


If you are considering Wowdesk it could also be sensible to examine other subcategories of Best Help Desk Software collected in our base of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

Each company has different needs and requires a software that can be customized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no system can provide perfect features out-of-the-box. When you search a software product, first be sure what you need it for. Read some Wowdesk reviews and ask yourself do you desire basic tools or do you want advanced functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to aid your search. There are multiple factors that you need to mull over and these include your finances, specific business requirements, your organization size, integration needs etc. Take your time, try out a few free trials, and finally select the system that presents all that you require to enhance your firm effectiveness and productivity.

How Much Does Wowdesk Cost?

Wowdesk Pricing Plans:
Free trial
Starter
$6/user/month
Professional
$30/user/month
Enterprise
$60/user/month

Wowdesk offers the following basic and enterprise pricing packages:

Starter – $6/user/month

  • Help Center
  • Basic Workflow
  • Business rules
  • Social media channels
  • Knowledgebase

Professional – $30/user/month

  • All Starter features
  • Unlimited live chat
  • Advanced workflow capabilities
  • Advanced SLA
  • IP whitelist

Enterprise – $60/user/month

  • Business process management
  • Customized reports
  • Integration and connectors
  • 24×7 support

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wowdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wowdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Wowdesk pricing details?

Wowdesk Pricing Plans:
Free trial
Starter
$6/user/month
Professional
$30/user/month
Enterprise
$60/user/month

Wowdesk offers the following basic and enterprise pricing packages:

Starter – $6/user/month

  • Help Center
  • Basic Workflow
  • Business rules
  • Social media channels
  • Knowledgebase

Professional – $30/user/month

  • All Starter features
  • Unlimited live chat
  • Advanced workflow capabilities
  • Advanced SLA
  • IP whitelist

Enterprise – $60/user/month

  • Business process management
  • Customized reports
  • Integration and connectors
  • 24×7 support

What integrations are available for Wowdesk?

Wowdesk integrates with the following business systems and applications:

  • Active Directory
  • Third party CRM
  • SMS gateways
  • Google Business apps
  • Many other cloud apps

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