Wowdesk Review
What is Wowdesk?
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems. It automates support workflows, delivers self-service and omnichannel support to clients, and gathers and analyzes customer feedback effectively to help users achieve customer satisfaction and performance excellence.
With Wowdesk self-service functionality, customers are empowered to find solutions and reliable answers to their issue via smart knowledgebases, FAQs, how-tos and troubleshooting guides. The omnichannel capability allows agents to engage customers across all channels (phone, email, chat, social media, etc) and deliver a consistent experience at any instance.
Managers have access to analytics, helping them evaluate performance and discover issues that hamper the delivery of quality customer support. Actionable insights are quickly and effortlessly derived from mountains of data, allowing users to further improve their performance and ensure the delivery of exceptional customer support at all times.
Show MoreOverview of Wowdesk Benefits
Self-Service For Simple and Repetitive Issues
Wowdesk enables you to provide your customers with a self-service portal that contains a comprehensive knowledgebase, walkthroughs, instructional materials, and FAQs among others to help them resolve common issues and answer simple questions. This functionality helps decrease the workload of your support agents, allowing them to focus on issues and support requests that require advanced knowledge and expertise.
The self-service feature works for your support agents as well. It provides them with their own knowledge base that they can easily access and retrieve information to guide them through the service resolution process.
Enable Collaboration
It is crucial for any support team to resolve a case as quickly as possible and in cases where the issue is quite complicated, the collaboration between agents and subject matter experts is not only preferred but required.
With Wowdesk, your support agents can quickly get in touch with a subject matter expert via internal messaging (case notes, emails, chat) and share details of the case. Asking for expert advise and approval need not be a messy, chaotic, and lengthy affair. Wowdesk makes collaboration seamless, allowing agents to quickly resolve their case even when it’s complex.
Continuous Improvement
Customer support should be consistent. Wowdesk helps you achieve consistency and then some. Your support team managers have access to performance analytics, dashboards, KPIs, and SLAs, enabling them to see the whole picture and drill down deep to a granular level. This capability helps them identify strong points as well as areas of concern and address issues effectively to ensure that customer service remains of the highest quality.
Show MoreOverview of Wowdesk Features
What Problems Will Wowdesk Solve?
1) A national online visa program launched to streamline e-visa issuance process.
Thousands of incoming support requests posted daily from people around the world. With Wowdesk, the customer support agents managed to respond quickly, efficiently and easily to applicants requests through the platform. Automating responses, cases assignments, classifications boosted the overall help desk productivity leading to high customer satisfaction. Picking up requests from blind queues helped managing workloads across the team. Collaborating with all back end government entities is facilitated through the platform and the end to end process was streamlined.
2) A united nations organization launched a feedback campaign about a health care program in developing countries.
The survey campaign setup across different countries, partners, and hospitals required different access levels and data scope. Wowdesk enterprise survey capabilities, organization hierarchy trees, and security module helped them setup complex surveys and distribute them via mobile apps, public stations and SMS to participants and collect results and metrics on different dashboarding levels.
3) A health care devices manufacturer was lacking an efficient and customer-centric complaint handling process via multiple channels, and compliant with best practices for complaints management.
Wowdesk provided ISO 10002 compliant workflow and linked complaints with the company products and assets. Using Wowdesk, they improved the customer service process, identified products issues, and recurring problems, and enhanced their products.
Awards & Quality Certificates
Wowdesk Position In Our Categories
Knowing that businesses have unique business demands, it is only rational that they steer clear of picking an all-encompassing, “perfect” system. At any rate, it would be hard to try to come across such application even among sought-after software solutions. The right step to undertake is to make a list of the several major aspects that merit inspection such as essential features, price terms, technical skill competence of the users, company size, etc. Next, you should follow through the research comprehensively. Have a look at some Wowdesk reviews and check out each of the software programs in your list in detail. Such well-rounded research guarantee you stay away from unfit apps and choose the system which provides all the function your business requires in sustaining growth.
Position of Wowdesk in our main categories:
TOP
100
Wowdesk is one of the top 100 Help Desk Software products
If you are interested in Wowdesk it could also be beneficial to investigate other subcategories of Help Desk Software gathered in our database of B2B software reviews.
Since each company has unique business wants, it is prudent for them to refrain from searching for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such an app even among popular software applications. The clever thing to do would be to list the various vital elements that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Wowdesk Help Desk Software reviews and look into each of the other systems in your shortlist in detail. Such exhaustive groundwork can make certain you weed out ill-fitting platforms and choose the system that offers all the features you require for business success.
How Much Does Wowdesk Cost?
Wowdesk Pricing Plans:
Free Trial
Starter
$6/user/month
Professional
$30/user/month
Enterprise
$60/user/month
What are Wowdesk pricing details?
Wowdesk Pricing Plans:
Free Trial
Starter
$6/user/month
Professional
$30/user/month
Enterprise
$60/user/month
Wowdesk offers the following basic and enterprise pricing packages:
Starter – $6/user/month
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledgebase
Professional – $30/user/month
- All Starter features
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
Enterprise – $60/user/month
- Business process management
- Customized reports
- Integration and connectors
- 24×7 support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to get a Help Desk Software it’s important not only to see how professionals evaluate it in their reviews, but also to find out whether the actual users and businesses that purchased this software are indeed happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wowdesk reviews across a broad range of social media sites. The data is then displayed in a simple to understand way indicating how many clients had positive and negative experience with Wowdesk. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Wowdesk?
Wowdesk integrates with the following business systems and applications:
- Active Directory
- Third party CRM
- SMS gateways
- Google Business apps
- Many other cloud apps
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