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Wowdesk Review

Wowdesk
Our score: 8.0 User satisfaction: 95%

What is Wowdesk?

Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems. It automates support workflows, delivers self-service and omnichannel support to clients, and gathers and analyzes customer feedback effectively to help users achieve customer satisfaction and performance excellence.

With Wowdesk self-service functionality, customers are empowered to find solutions and reliable answers to their issue via smart knowledgebases, FAQs, how-tos and troubleshooting guides. The omnichannel capability allows agents to engage customers across all channels (phone, email, chat, social media, etc) and deliver a consistent experience at any instance.

Managers have access to analytics, helping them evaluate performance and discover issues that hamper the delivery of quality customer support. Actionable insights are quickly and effortlessly derived from mountains of data, allowing users to further improve their performance and ensure the delivery of exceptional customer support at all times.

Overview of Wowdesk Benefits

Self-Service For Simple and Repetitive Issues

Wowdesk enables you to provide your customers with a self-service portal that contains a comprehensive knowledgebase, walkthroughs, instructional materials, and FAQs among others to help them resolve common issues and answer simple questions. This functionality helps decrease the workload of your support agents, allowing them to focus on issues and support requests that require advanced knowledge and expertise.

The self-service feature works for your support agents as well. It provides them with their own knowledge base that they can easily access and retrieve information to guide them through the service resolution process.

Enable Collaboration

It is crucial for any support team to resolve a case as quickly as possible and in cases where the issue is quite complicated, the collaboration between agents and subject matter experts is not only preferred but required.

With Wowdesk, your support agents can quickly get in touch with a subject matter expert via internal messaging (case notes, emails, chat) and share details of the case. Asking for expert advise and approval need not be a messy, chaotic, and lengthy affair. Wowdesk makes collaboration seamless, allowing agents to quickly resolve their case even when it’s complex.

Continuous Improvement

Customer support should be consistent. Wowdesk helps you achieve consistency and then some. Your support team managers have access to performance analytics, dashboards, KPIs, and SLAs, enabling them to see the whole picture and drill down deep to a granular level. This capability helps them identify strong points as well as areas of concern and address issues effectively to ensure that customer service remains of the highest quality.

Overview of Wowdesk Features

What Problems Will Wowdesk Solve?

1) A national online visa program launched to streamline e-visa issuance process.

Thousands of incoming support requests posted daily from people around the world. With Wowdesk, the customer support agents managed to respond quickly, efficiently and easily to applicants requests through the platform. Automating responses, cases assignments, classifications boosted the overall help desk productivity leading to high customer satisfaction. Picking up requests from blind queues helped managing workloads across the team. Collaborating with all back end government entities is facilitated through the platform and the end to end process was streamlined.

2) A united nations organization launched a feedback campaign about a health care program in developing countries.

The survey campaign setup across different countries, partners, and hospitals required different access levels and data scope. Wowdesk enterprise survey capabilities, organization hierarchy trees, and security module helped them setup complex surveys and distribute them via mobile apps, public stations and SMS to participants and collect results and metrics on different dashboarding levels.

3) A health care devices manufacturer was lacking an efficient and customer-centric complaint handling process via multiple channels, and compliant with best practices for complaints management.

Wowdesk provided ISO 10002 compliant workflow and linked complaints with the company products and assets. Using Wowdesk, they improved the customer service process, identified products issues, and recurring problems, and enhanced their products.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Wowdesk Position In Our Categories

Since businesses have distinctive business-related demands, it is only reasonable that they abstain from settling on a one-size-fits-all, ”best” solution. Needless to say, it would be almost impossible to try to come across such an app even among widely used software systems.
The correct thing to undertake is to tabulate the several vital aspects that merit deliberation including major features, price plans, skill capability of staff members, business size, etc. The second step is, you must follow through the research exhaustively. Read some of these Wowdesk analyses and check out the other software products in your shortlist more closely. Such well-rounded product investigation ascertain you drop mismatched apps and pay for the system that includes all the benefits you require company requires for success.

Position of Wowdesk in our main categories:

TOP 100

Wowdesk is one of the top 100 Help Desk Software products

If you are considering Wowdesk it might also be beneficial to check out other subcategories of Help Desk Software collected in our base of SaaS software reviews.

Every enterprise is different, and may call for a specific Help Desk Software solution that will be fit for their company size, type of customers and staff and even individual niche they support. It's not wise to count on locating an ideal software that is going to be suitable for each company regardless of their background is. It may be a good idea to read a few Wowdesk Help Desk Software reviews first and even then you should keep in mind what the service is intended to do for your business and your employees. Do you need a simple and straightforward solution with only essential features? Will you actually use the advanced tools needed by pros and large enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable solution that will fit your budget.

How Much Does Wowdesk Cost?

Wowdesk Pricing Plans:

Free Trial

Starter

$6/user/month

Professional

$30/user/month

Enterprise

$60/user/month

Wowdesk offers the following basic and enterprise pricing packages:

Starter – $6/user/month

  • Help Center
  • Basic Workflow
  • Business rules
  • Social media channels
  • Knowledgebase

Professional – $30/user/month

  • All Starter features
  • Unlimited live chat
  • Advanced workflow capabilities
  • Advanced SLA
  • IP whitelist

Enterprise – $60/user/month

  • Business process management
  • Customized reports
  • Integration and connectors
  • 24×7 support

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wowdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wowdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Wowdesk Comparisons

What are Wowdesk pricing details?

Wowdesk Pricing Plans:

Free Trial

Starter

$6/user/month

Professional

$30/user/month

Enterprise

$60/user/month

Wowdesk offers the following basic and enterprise pricing packages:

Starter – $6/user/month

  • Help Center
  • Basic Workflow
  • Business rules
  • Social media channels
  • Knowledgebase

Professional – $30/user/month

  • All Starter features
  • Unlimited live chat
  • Advanced workflow capabilities
  • Advanced SLA
  • IP whitelist

Enterprise – $60/user/month

  • Business process management
  • Customized reports
  • Integration and connectors
  • 24×7 support

What integrations are available for Wowdesk?

Wowdesk integrates with the following business systems and applications:

  • Active Directory
  • Third party CRM
  • SMS gateways
  • Google Business apps
  • Many other cloud apps
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Reviewed By Nestor Gilbert
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