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EvantoDesk Review
What is EvantoDesk?
EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers sans the complicated tools, complex configurations, and a heavy price tag.
EvantoDesk is recognized as one of the most user-friendly and most affordable help desk software. It is easy to set up and tailor to meet prevailing needs and flexible enough to adapt to changing business requirements. Implementation is easy as its interface looks and feels like an email software, allowing users to quickly get familiar and maximize the system for optimum customer service delivery.
Show MoreOverview of EvantoDesk Benefits
EvantoDesk solves and addresses all your customer service problems by giving you a platform that maximizes all opportunities for customer interaction and service. It is designed to ensure that all inquiries are answered, all requests for support are responded to in a timely manner, and all your agents are productive and efficient in delivering answers and resolutions to your customers’ issues and concerns.
The software is created for small and medium-sized businesses. SMEs are not an afterthought. All the tools and functionalities are designed to enable you to provide high-quality customer service in every turn and instance, giving your customers with a smooth and enjoyable experience, which then prompts them to become marketing assets for your company.
Emails from your clients are easily missed and lost especially if you are implementing a shared inbox approach. On the other hand, EvantoDesk utilizes a visual traffic-light system, you know which emails have not been read, which ones have been seen, and which ones are waiting for resolution.
Each email comes with a timer which shows how much time you have allotted for yourself or your support team to resolve the customer’s issue. The same system works nicely with your social media communications. You’ll never miss any Tweets, Facebook messages or posts.
It is imperative that your agents are working productively and that means them not working on the same issue. With EvantoDesk, it is easy to see which agent is currently working on a specific ticket. You can also configure the system to automatically assign tickets with specific issues to specific teams.
Show MoreOverview of EvantoDesk Features
- Unlimited Agents
- Unlimited Mailboxes, Tickets, and Storage
- Agent and Group Assignment
- Canned Responses
- Email Integration
- Knowledge Base (Help Docs)
- Reports (Unlimited History)
- iPhone & Android Apps
- Customer Ticket Portal
- Unlimited SLA Policies
- Notifications
- Folders
- Agent Tasks
- Ticket Tasks
- Rebranding
- 24/7 Email Support
- EvantoChat
- Collision Detector
- Powerful Workflows
- Import Tweets
- Import Facebook Posts and Messages
- Satisfaction surveys
- Custom Domain Hosting
- Unlimited Integrations
- In-Depth Data Analysis Reports
- Forums
What Problems Will EvantoDesk Solve?
1) Keeping track of a customers email
A customer email is sent to info@acmebusiness.com. This email is copied to 5 members of the team’s outlook inboxes or it comes into software such as Gmail with shared access. No one in the team knows who is dealing with what and they have to ask each other. Often the email can be opened, not dealt with and then drops down the inbox.
With EvantoDesk, as soon as an email comes in it can be assigned to an agent and/or team automatically. Timers start ticking to ensure the response and resolution hit the SLA standards for that particular email address. This way work is shared out equally and quickly and the customer, therefore, gets a fast response every time.
2) Team collaboration
The team often need to collaborate on a customer’s email either with their own team members or an external company/supplier etc. EvantoDesk allows the team to add notes to the ticket to collaborate with each other and external companies. The replies from the companies get added to the ticket. Team members can easily see the notes they need to respond to and mark these as dealt with. A collision detector ensures that no replies etc are duplicated.
3) Speed up Processes
Using email software to respond to customers is slow. The power of EvantoDesk is unique for the simplicity of the software. Every ticket that comes in has workflows that automatically perform tasks, such as add tags or notes, prioritize the ticket or assign it to an agent or group, or send notifications or emails to agents, groups or the customer.
Every 30 minutes another workflow runs over every ticket and again perform tasks based on set criteria (such as how long the customer has been waiting for a reply). Again, the workflow can then perform tasks such as adding notes or assigning the ticket.
Further, agents can execute process using auto-actions so, for just 1 click, any number of tasks can be performed such as adding a note, sending a reply, assigning the ticket to an agent, resolving the ticket and sending a customer satisfaction survey.
Canned responses allow pre-configured replies, with place-holders to automatically insert ticket data, to be added to a response with a single click.
Awards & Quality Certificates
EvantoDesk Position In Our Categories
Keeping in mind companies have their own business-related requirements, it is only prudent that they abstain from seeking a one-size-fits-all, “perfect” software product. Having said that, it would be difficult to try to pinpoint such application even among well-known software systems. The reasonable thing to do would be to write down the different critical aspects which merit consideration including essential features, packages, skill aptitude of staff, company size, etc. Thereafter, you must perform your research thoroughly. Browse over some of these EvantoDesk reviews and look into the other software solutions in your list in detail. Such well-rounded research guarantee you stay away from poorly fit applications and buy the one that includes all the function your business requires in growing the business.
Position of EvantoDesk in our main categories:
TOP
100
EvantoDesk is one of the top 100 Help Desk Software products
If you are considering EvantoDesk it may also be beneficial to examine other subcategories of Help Desk Software gathered in our base of SaaS software reviews.
Each company has different wants and needs a software that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no software can proffer perfect features off-the-shelf. When you look for a software app, first be sure what you require it for. Read some EvantoDesk Help Desk Software reviews and ask yourself do you desire basic functionality or do you require sophisticated functionality? Are there any industry-specific features that you are seeking? Find the answers to these queries to help your search. There are lots of elements that you need to mull over and these include your budget, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the platform that offers all that you need to boost your company competence and productivity.
How Much Does EvantoDesk Cost?
EvantoDesk Pricing Plans:
Free Trial
EvantoDesk
$16.67/agent/month
What are EvantoDesk pricing details?
EvantoDesk Pricing Plans:
Free Trial
EvantoDesk
$16.67/agent/month
EvantoDesk – $16.67/agent/month or 15/agent/month (Annual Billing)
- Unlimited Agents
- Unlimited Mailboxes, Tickets, and Storage
- Agent and Group Assignment
- Canned Responses
- Email Integration
- Knowledge Base (Help Docs)
- Reports (Unlimited History)
- iPhone & Android Apps
- Customer Ticket Portal
- Unlimited SLA Policies
- Notifications
- Folders
- Agent Tasks
- Ticket Tasks
- Rebranding
- 24/7 Email Support
- EvantoChat
- Collision Detector
- Powerful Workflows
- Import Tweets
- Import Facebook Posts and Messages
- Satisfaction surveys
- Custom Domain Hosting
- Unlimited Integrations
- In-Depth Data Analysis Reports
- Forums
Contact EvantoDesk for more enterprise pricing information and other product details.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Help Desk Software it’s important not only to see how experts rank it in their reviews, but also to find out whether the actual users and enterprises that bought this software are actually content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and EvantoDesk reviews across a broad array of social media sites. The information is then displayed in an easy to understand format showing how many users had positive and negative experience with EvantoDesk. With that information available you will be equipped to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for EvantoDesk?
EvantoDesk integrates with the following business systems and applications:
- MailChimp
- ClinicAppointments.com
- Zapier
- QuickBooks
- Pipedrive
EvantoDesk User Reviews
EvantoDesk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.
CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.
The least favorable review
PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.
CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.
More reviews from 2 actual users:
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Latest
- Latest
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Brilliant software
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 18.09.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
PROS: We are a small team of 5 and not all IT literate so we needed something easy to use so we could organise our box delivery queries. Evantodesk fitted the bill and has been rock solid and all the team enjoy using it on pc or on their phones. The automations help massively too and have definitely saved us lots of time. The layout UI is great, simple and configurable.
CONS: Honestly nothing. Perhaps the reports could update more regularly but not an issue for us currently.
Seriously the best ticketing system out there.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 22.05.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.
CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.
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EvantoDesk user reviews
Brilliant software
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 18.09.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
Seriously the best ticketing system out there.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 22.05.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
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