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EvantoDesk Review
What is EvantoDesk?
EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers sans the complicated tools, complex configurations, and a heavy price tag.
EvantoDesk is recognized as one of the most user-friendly and most affordable help desk software. It is easy to set up and tailor to meet prevailing needs and flexible enough to adapt to changing business requirements. Implementation is easy as its interface looks and feels like an email software, allowing users to quickly get familiar and maximize the system for optimum customer service delivery.
Show MoreOverview of EvantoDesk Benefits
EvantoDesk solves and addresses all your customer service problems by giving you a platform that maximizes all opportunities for customer interaction and service. It is designed to ensure that all inquiries are answered, all requests for support are responded to in a timely manner, and all your agents are productive and efficient in delivering answers and resolutions to your customers’ issues and concerns.
The software is created for small and medium-sized businesses. SMEs are not an afterthought. All the tools and functionalities are designed to enable you to provide high-quality customer service in every turn and instance, giving your customers with a smooth and enjoyable experience, which then prompts them to become marketing assets for your company.
Emails from your clients are easily missed and lost especially if you are implementing a shared inbox approach. On the other hand, EvantoDesk utilizes a visual traffic-light system, you know which emails have not been read, which ones have been seen, and which ones are waiting for resolution.
Each email comes with a timer which shows how much time you have allotted for yourself or your support team to resolve the customer’s issue. The same system works nicely with your social media communications. You’ll never miss any Tweets, Facebook messages or posts.
It is imperative that your agents are working productively and that means them not working on the same issue. With EvantoDesk, it is easy to see which agent is currently working on a specific ticket. You can also configure the system to automatically assign tickets with specific issues to specific teams.
Show MoreOverview of EvantoDesk Features
- Unlimited Agents
- Unlimited Mailboxes, Tickets, and Storage
- Agent and Group Assignment
- Canned Responses
- Email Integration
- Knowledge Base (Help Docs)
- Reports (Unlimited History)
- iPhone & Android Apps
- Customer Ticket Portal
- Unlimited SLA Policies
- Notifications
- Folders
- Agent Tasks
- Ticket Tasks
- Rebranding
- 24/7 Email Support
- EvantoChat
- Collision Detector
- Powerful Workflows
- Import Tweets
- Import Facebook Posts and Messages
- Satisfaction surveys
- Custom Domain Hosting
- Unlimited Integrations
- In-Depth Data Analysis Reports
- Forums
What Problems Will EvantoDesk Solve?
1) Keeping track of a customers email
A customer email is sent to info@acmebusiness.com. This email is copied to 5 members of the team’s outlook inboxes or it comes into software such as Gmail with shared access. No one in the team knows who is dealing with what and they have to ask each other. Often the email can be opened, not dealt with and then drops down the inbox.
With EvantoDesk, as soon as an email comes in it can be assigned to an agent and/or team automatically. Timers start ticking to ensure the response and resolution hit the SLA standards for that particular email address. This way work is shared out equally and quickly and the customer, therefore, gets a fast response every time.
2) Team collaboration
The team often need to collaborate on a customer’s email either with their own team members or an external company/supplier etc. EvantoDesk allows the team to add notes to the ticket to collaborate with each other and external companies. The replies from the companies get added to the ticket. Team members can easily see the notes they need to respond to and mark these as dealt with. A collision detector ensures that no replies etc are duplicated.
3) Speed up Processes
Using email software to respond to customers is slow. The power of EvantoDesk is unique for the simplicity of the software. Every ticket that comes in has workflows that automatically perform tasks, such as add tags or notes, prioritize the ticket or assign it to an agent or group, or send notifications or emails to agents, groups or the customer.
Every 30 minutes another workflow runs over every ticket and again perform tasks based on set criteria (such as how long the customer has been waiting for a reply). Again, the workflow can then perform tasks such as adding notes or assigning the ticket.
Further, agents can execute process using auto-actions so, for just 1 click, any number of tasks can be performed such as adding a note, sending a reply, assigning the ticket to an agent, resolving the ticket and sending a customer satisfaction survey.
Canned responses allow pre-configured replies, with place-holders to automatically insert ticket data, to be added to a response with a single click.
Awards & Quality Certificates
EvantoDesk Position In Our Categories
Knowing that businesses have particular business requirements, it is only logical that they avoid paying for a one-size-fits-all, ”best” solution. Nonetheless, it would be almost impossible to try to come across such an app even among branded software products. The clever step to undertake would be to write down the numerous significant factors that necessitate research like important features, budget, technical skill levels of staff members, organizational size, etc. After which, you must conduct your product research through and through. Browse over some of these EvantoDesk analyses and check out each of the software products in your list more closely. Such detailed product investigation ensures you weed out unsuitable applications and choose the one which provides all the benefits your company requires for optimal results.
Position of EvantoDesk in our main categories:
TOP
100
EvantoDesk is one of the top 100 Help Desk Software products
If you are interested in EvantoDesk it could also be beneficial to investigate other subcategories of Help Desk Software listed in our base of SaaS software reviews.
It's crucial to keep in mind that virtually no software in the Help Desk Software category will be a perfect solution able to meet all the requirements of different company types, sizes and industries. It may be a good idea to read a few EvantoDesk Help Desk Software reviews first as certain software can dominate only in a really small group of applications or be prepared with a very specific industry in mind. Others might function with a goal of being easy and intuitive and as a result lack complicated elements welcomed by more experienced users. There are also software that focus on a broad group of customers and provide a complex feature base, but that usually comes at a more expensive cost of such a software. Be certain that you're aware of your needs so that you choose a solution that has all the elements you look for.
How Much Does EvantoDesk Cost?
EvantoDesk Pricing Plans:
Free Trial
EvantoDesk
$16.67/agent/month
What are EvantoDesk pricing details?
EvantoDesk Pricing Plans:
Free Trial
EvantoDesk
$16.67/agent/month
EvantoDesk – $16.67/agent/month or 15/agent/month (Annual Billing)
- Unlimited Agents
- Unlimited Mailboxes, Tickets, and Storage
- Agent and Group Assignment
- Canned Responses
- Email Integration
- Knowledge Base (Help Docs)
- Reports (Unlimited History)
- iPhone & Android Apps
- Customer Ticket Portal
- Unlimited SLA Policies
- Notifications
- Folders
- Agent Tasks
- Ticket Tasks
- Rebranding
- 24/7 Email Support
- EvantoChat
- Collision Detector
- Powerful Workflows
- Import Tweets
- Import Facebook Posts and Messages
- Satisfaction surveys
- Custom Domain Hosting
- Unlimited Integrations
- In-Depth Data Analysis Reports
- Forums
Contact EvantoDesk for more enterprise pricing information and other product details.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We know that when you decide to purchase a Help Desk Software it’s vital not only to see how experts rank it in their reviews, but also to discover whether the real people and enterprises that bought these solutions are indeed happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and EvantoDesk reviews across a wide array of social media sites. The information is then presented in a simple to understand format indicating how many users had positive and negative experience with EvantoDesk. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for EvantoDesk?
EvantoDesk integrates with the following business systems and applications:
- MailChimp
- ClinicAppointments.com
- Zapier
- QuickBooks
- Pipedrive
EvantoDesk User Reviews
EvantoDesk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.
CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.
The least favorable review
PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.
CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.
More reviews from 2 actual users:
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Latest
- Latest
- Most useful
- Most positive
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Brilliant software
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 18.09.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
PROS: We are a small team of 5 and not all IT literate so we needed something easy to use so we could organise our box delivery queries. Evantodesk fitted the bill and has been rock solid and all the team enjoy using it on pc or on their phones. The automations help massively too and have definitely saved us lots of time. The layout UI is great, simple and configurable.
CONS: Honestly nothing. Perhaps the reports could update more regularly but not an issue for us currently.
Seriously the best ticketing system out there.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 22.05.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.
CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.
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EvantoDesk user reviews
Brilliant software
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 18.09.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
Seriously the best ticketing system out there.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 22.05.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
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