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CXQuest Review

CXQuest
Our score: 6.2 User satisfaction: 100%

What is CXQuest?

CXQuest is CXGroup’s SaaS customer experience and retention management solution trusted by some of the leading companies from different industries. Rated as one of the most innovative EFM solution vendors, CXGroup offers customer experience transformation solutions that can be integrated with more than 200 other industry-leading software. The self-service platform is also fully customizable and allows businesses to manage customer engagements more easily and effectively.

It provides customer intelligence through behavioral tracking and helps predict churn more accurately. The key modules offered by the publisher includes, retention management, multi-channel surveys, service analysis, behavioral tracking, customer knowledge improvement and online reputation tracking and improvement using more than 25 review sites.

Overview of CXQuest Benefits

CXQuest uses big-data methods to predict churn, analyzes incidents and experiences and is suitable for enterprises with recurring revenue models. The customer experience platform allows businesses to analyze service team-customer communication and supports various channels, including call centers, emails, text messages, Salesforce fields and Zendesk support tickets. CXQuest also makes it easier to collect reviews from more than 25 review sites, including Tripadvisor, Twitter and Yelp and analyzes comments, feedback and more. It automatically collects data and provides Facebook-specific parameters that allow collecting wall posts, messages, comments and keyword searches, while Twitter-specific parameters allow collecting tweet stream and keywords.

Back-end data is another important source of customer’s experience and the software allows importing, collecting and analyzing data from various sources, including Google Sheets, Magento, MySql and Zapier. Google alerts interface allows collecting and analyzing online information about a company, which can be configured right from within the software. CXQuest sends automatic notifications when Google alerts find any new content or mention of the company.

The software intelligently and constantly listens to the incoming data and alerts in case an urgent action is needed. Once the platform has collected enough data, it analyzes and provides detailed customer segmentation, which helps marketers run more effective retention marketing campaigns. The platform provides insightful and detailed information and supports various kind of analysis, including journey, organizational, impact, root cause, category and benchmark analysis.

Overview of CXQuest Features

  • Retention management
  • Multi-channel surveys
  • Service communication analysis
  • Behavioral tracking
  • Online and social media reputation tracking and improvement
  • Customer knowledge improvement
  • Multi-channel feedback collection
  • Facebook and twitter specific parameters
  • External experience data
  • Google alerts
  • Recovery management
  • Retention marketing
  • CLV predictions
  • Experienced based segmentation
  • CX analysis
  • Adaptable and scalable
  • Self-service platform
  • Data export

CXQuest Position In Our Categories

Because companies have their own business-related requirements, it is prudent they steer clear of choosing a one-size-fits-all, “perfect” software system. At any rate, it would be almost impossible to try to stumble on such a software solution even among branded software systems. The correct thing to undertake should be to write down the varied important aspects that demand careful thought like important features, plans, technical skill aptitude of staff, company size, etc. After which, you must perform your research exhaustively. Have a look at these CXQuest evaluations and look into the other software programs in your list in detail. Such comprehensive research makes sure you weed out mismatched software solutions and select the system which meets all the function your business requires in sustaining growth.

Position of CXQuest in our main categories:

TOP 200

CXQuest is one of the top 200 Customer Experience Management Software products

If you are considering CXQuest it may also be a good idea to analyze other subcategories of Customer Experience Management Software collected in our base of SaaS software reviews.

Every enterprise has different requirements and requires a system that can be customized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no system can offer perfect functionality out-of-the-box. When you look for a software product, first be sure what you require it for. Read some CXQuest Customer Experience Management Software reviews and ask yourself do you want basic features or do you want sophisticated functionality? Are there any industry-specific functionalities that you are seeking? Find the answers to these questions to aid your search. There are plenty of factors that you need to reflect on and these include your budget, particular business requirements, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that provides all that you need to enhance your company effectiveness and productivity.

How Much Does CXQuest Cost?

CXQuest Pricing Plans:

Free Trial

CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CXQuest reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CXQuest. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are CXQuest pricing details?

CXQuest Pricing Plans:

Free Trial

CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for CXQuest?

CXQuest integrates with the following business systems and applications:

  • Trello
  • Google Calendar
  • Slack
  • Webhooks, IMAP and Email by Zapier
  • Pipedrive
  • WordPress
  • Evernote
  • Twitter
  • Typeform
  • Google Contacts
  • ActiveCampaign
  • Infusionsoft
  • Hubspot
  • Asana
  • Dropbox
  • Salesforce
  • Zendesk
  • Instagram
  • Eventbrite
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Reviewed By Jenny Chang
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