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CXQuest Review

CXQuest
Our score: 6.2 User satisfaction: 100%

What is CXQuest?

CXQuest is CXGroup’s SaaS customer experience and retention management solution trusted by some of the leading companies from different industries. Rated as one of the most innovative EFM solution vendors, CXGroup offers customer experience transformation solutions that can be integrated with more than 200 other industry-leading software. The self-service platform is also fully customizable and allows businesses to manage customer engagements more easily and effectively.

It provides customer intelligence through behavioral tracking and helps predict churn more accurately. The key modules offered by the publisher includes, retention management, multi-channel surveys, service analysis, behavioral tracking, customer knowledge improvement and online reputation tracking and improvement using more than 25 review sites.

Overview of CXQuest Benefits

CXQuest uses big-data methods to predict churn, analyzes incidents and experiences and is suitable for enterprises with recurring revenue models. The customer experience platform allows businesses to analyze service team-customer communication and supports various channels, including call centers, emails, text messages, Salesforce fields and Zendesk support tickets. CXQuest also makes it easier to collect reviews from more than 25 review sites, including Tripadvisor, Twitter and Yelp and analyzes comments, feedback and more. It automatically collects data and provides Facebook-specific parameters that allow collecting wall posts, messages, comments and keyword searches, while Twitter-specific parameters allow collecting tweet stream and keywords.

Back-end data is another important source of customer’s experience and the software allows importing, collecting and analyzing data from various sources, including Google Sheets, Magento, MySql and Zapier. Google alerts interface allows collecting and analyzing online information about a company, which can be configured right from within the software. CXQuest sends automatic notifications when Google alerts find any new content or mention of the company.

The software intelligently and constantly listens to the incoming data and alerts in case an urgent action is needed. Once the platform has collected enough data, it analyzes and provides detailed customer segmentation, which helps marketers run more effective retention marketing campaigns. The platform provides insightful and detailed information and supports various kind of analysis, including journey, organizational, impact, root cause, category and benchmark analysis.

Overview of CXQuest Features

  • Retention management
  • Multi-channel surveys
  • Service communication analysis
  • Behavioral tracking
  • Online and social media reputation tracking and improvement
  • Customer knowledge improvement
  • Multi-channel feedback collection
  • Facebook and twitter specific parameters
  • External experience data
  • Google alerts
  • Recovery management
  • Retention marketing
  • CLV predictions
  • Experienced based segmentation
  • CX analysis
  • Adaptable and scalable
  • Self-service platform
  • Data export

CXQuest Position In Our Categories

Because companies have distinctive business-related needs, it is only sensible they avoid deciding on an all-encompassing, ideal software. Nevertheless, it would be hard to try to discover such a software solution even among branded software products.
The sensible thing to undertake can be to tabulate the different essential factors that demand inspection such as major features, pricing, technical skill aptitude of the users, organizational size, etc. Next, you must perform the product research through and through. Go over some CXQuest evaluations and check out each of the software systems in your shortlist in detail. Such all-encompassing product research ascertain you avoid unfit apps and subscribe to the system which provides all the features you require business requires.

Position of CXQuest in our main categories:

TOP 200

CXQuest is one of the top 200 Customer Experience Management Software products

If you are interested in CXQuest it might also be beneficial to investigate other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.

Since each company has unique business wants, it is sensible for them to abstain from looking for a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such an app even among widely used software applications. The intelligent thing to do would be to list the various vital aspects that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some CXQuest Customer Experience Management Software reviews and investigate each of the other systems in your shortlist in detail. Such in-depth research can make certain you reject ill-fitting platforms and select the app that provides all the elements you need for business success.

How Much Does CXQuest Cost?

CXQuest Pricing Plans:

Free Trial

CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CXQuest reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CXQuest. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are CXQuest pricing details?

CXQuest Pricing Plans:

Free Trial

CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for CXQuest?

CXQuest integrates with the following business systems and applications:

  • Trello
  • Google Calendar
  • Slack
  • Webhooks, IMAP and Email by Zapier
  • Pipedrive
  • WordPress
  • Evernote
  • Twitter
  • Typeform
  • Google Contacts
  • ActiveCampaign
  • Infusionsoft
  • Hubspot
  • Asana
  • Dropbox
  • Salesforce
  • Zendesk
  • Instagram
  • Eventbrite
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Reviewed By Jenny Chang
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