CXQuest Review
What is CXQuest?
CXQuest is CXGroup’s SaaS customer experience and retention management solution trusted by some of the leading companies from different industries. Rated as one of the most innovative EFM solution vendors, CXGroup offers customer experience transformation solutions that can be integrated with more than 200 other industry-leading software. The self-service platform is also fully customizable and allows businesses to manage customer engagements more easily and effectively.
It provides customer intelligence through behavioral tracking and helps predict churn more accurately. The key modules offered by the publisher includes, retention management, multi-channel surveys, service analysis, behavioral tracking, customer knowledge improvement and online reputation tracking and improvement using more than 25 review sites.
Show MoreOverview of CXQuest Benefits
CXQuest uses big-data methods to predict churn, analyzes incidents and experiences and is suitable for enterprises with recurring revenue models. The customer experience platform allows businesses to analyze service team-customer communication and supports various channels, including call centers, emails, text messages, Salesforce fields and Zendesk support tickets. CXQuest also makes it easier to collect reviews from more than 25 review sites, including Tripadvisor, Twitter and Yelp and analyzes comments, feedback and more. It automatically collects data and provides Facebook-specific parameters that allow collecting wall posts, messages, comments and keyword searches, while Twitter-specific parameters allow collecting tweet stream and keywords.
Back-end data is another important source of customer’s experience and the software allows importing, collecting and analyzing data from various sources, including Google Sheets, Magento, MySql and Zapier. Google alerts interface allows collecting and analyzing online information about a company, which can be configured right from within the software. CXQuest sends automatic notifications when Google alerts find any new content or mention of the company.
The software intelligently and constantly listens to the incoming data and alerts in case an urgent action is needed. Once the platform has collected enough data, it analyzes and provides detailed customer segmentation, which helps marketers run more effective retention marketing campaigns. The platform provides insightful and detailed information and supports various kind of analysis, including journey, organizational, impact, root cause, category and benchmark analysis.
Show MoreOverview of CXQuest Features
- Retention management
- Multi-channel surveys
- Service communication analysis
- Behavioral tracking
- Online and social media reputation tracking and improvement
- Customer knowledge improvement
- Multi-channel feedback collection
- Facebook and twitter specific parameters
- External experience data
- Google alerts
- Recovery management
- Retention marketing
- CLV predictions
- Experienced based segmentation
- CX analysis
- Adaptable and scalable
- Self-service platform
- Data export
CXQuest Position In Our Categories
Knowing that companies have their own business demands, it is wise they steer clear of selecting an all-encompassing, “perfect” business program. Still, it would be difficult to try to find such an app even among widely used software systems. The practicable step to do should be to make a list of the varied key aspects which entail deliberation including critical features, price plans, skill capability of staff, business size, etc. Thereafter, you must double down on the research comprehensively. Browse over these CXQuest review articles and explore the other software options in your shortlist in detail. Such comprehensive product research can make sure you circumvent ill-fitting apps and buy the system which has all the features your business requires for success.
Position of CXQuest in our main categories:
TOP
200
CXQuest is one of the top 200 Customer Experience Management Software products
If you are considering CXQuest it could also be sensible to check out other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.
It's crucial to note that virtually no service in the Customer Experience Management Software category is an ideal solution able to meet all the needs of all company types, sizes and industries. It may be a good idea to read a few CXQuest Customer Experience Management Software reviews first as some services may excel only in a really narrow set of applications or be created with a really specific type of industry in mind. Others can function with an idea of being easy and intuitive and therefore lack advanced features welcomed by more experienced users. You can also find software that focus on a wide group of customers and provide a rich feature base, however that frequently comes at a more expensive price of such a software. Make sure you're aware of your needs so that you choose a software that has specifically the functionalities you search for.
How Much Does CXQuest Cost?
CXQuest Pricing Plans:
Free Trial
What are CXQuest pricing details?
CXQuest Pricing Plans:
Free Trial
CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We know that when you choose to buy a Customer Experience Management Software it’s vital not only to find out how professionals score it in their reviews, but also to find out if the actual people and enterprises that use these solutions are indeed happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CXQuest reviews across a wide array of social media sites. The data is then featured in a simple to understand form revealing how many people had positive and negative experience with CXQuest. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CXQuest?
CXQuest integrates with the following business systems and applications:
- Trello
- Google Calendar
- Slack
- Webhooks, IMAP and Email by Zapier
- Pipedrive
- WordPress
- Evernote
- Typeform
- Google Contacts
- ActiveCampaign
- Infusionsoft
- Hubspot
- Asana
- Dropbox
- Salesforce
- Zendesk
- Eventbrite
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