CXQuest Review
What is CXQuest?
CXQuest is CXGroup’s SaaS customer experience and retention management solution trusted by some of the leading companies from different industries. Rated as one of the most innovative EFM solution vendors, CXGroup offers customer experience transformation solutions that can be integrated with more than 200 other industry-leading software. The self-service platform is also fully customizable and allows businesses to manage customer engagements more easily and effectively.
It provides customer intelligence through behavioral tracking and helps predict churn more accurately. The key modules offered by the publisher includes, retention management, multi-channel surveys, service analysis, behavioral tracking, customer knowledge improvement and online reputation tracking and improvement using more than 25 review sites.
Show MoreOverview of CXQuest Benefits
CXQuest uses big-data methods to predict churn, analyzes incidents and experiences and is suitable for enterprises with recurring revenue models. The customer experience platform allows businesses to analyze service team-customer communication and supports various channels, including call centers, emails, text messages, Salesforce fields and Zendesk support tickets. CXQuest also makes it easier to collect reviews from more than 25 review sites, including Tripadvisor, Twitter and Yelp and analyzes comments, feedback and more. It automatically collects data and provides Facebook-specific parameters that allow collecting wall posts, messages, comments and keyword searches, while Twitter-specific parameters allow collecting tweet stream and keywords.
Back-end data is another important source of customer’s experience and the software allows importing, collecting and analyzing data from various sources, including Google Sheets, Magento, MySql and Zapier. Google alerts interface allows collecting and analyzing online information about a company, which can be configured right from within the software. CXQuest sends automatic notifications when Google alerts find any new content or mention of the company.
The software intelligently and constantly listens to the incoming data and alerts in case an urgent action is needed. Once the platform has collected enough data, it analyzes and provides detailed customer segmentation, which helps marketers run more effective retention marketing campaigns. The platform provides insightful and detailed information and supports various kind of analysis, including journey, organizational, impact, root cause, category and benchmark analysis.
Show MoreOverview of CXQuest Features
- Retention management
- Multi-channel surveys
- Service communication analysis
- Behavioral tracking
- Online and social media reputation tracking and improvement
- Customer knowledge improvement
- Multi-channel feedback collection
- Facebook and twitter specific parameters
- External experience data
- Google alerts
- Recovery management
- Retention marketing
- CLV predictions
- Experienced based segmentation
- CX analysis
- Adaptable and scalable
- Self-service platform
- Data export
CXQuest Position In Our Categories
Knowing that companies have particular business-related needs, it is only practical they abstain from preferring an all-encompassing, ideal software solution. Nevertheless, it is nearly futile to stumble on such an app even among sought-after software products. The right step to undertake should be to write the different significant functions which demand consideration including critical features, costing, skill competence of staff members, business size, etc. The second step is, you should do your research fully. Read these CXQuest evaluations and look over the other software options in your list more closely. Such comprehensive research guarantee you drop mismatched software solutions and subscribe to the system that has all the benefits your business requires to realize efficiency.
Position of CXQuest in our main categories:
TOP
200
CXQuest is one of the top 200 Customer Experience Management Software products
If you are interested in CXQuest it may also be a good idea to examine other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.
Since each enterprise has particular business needs, it is advisable for them to abstain from searching for a one-size-fits-all perfect software application. Needless to say, it would be futile to try to find such a platform even among widely used software applications. The smart thing to do would be to catalog the various important elements that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some CXQuest Customer Experience Management Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive groundwork can make sure you reject ill-fitting systems and zero in on the app that presents all the aspects you require for business success.
How Much Does CXQuest Cost?
CXQuest Pricing Plans:
Free Trial
What are CXQuest pricing details?
CXQuest Pricing Plans:
Free Trial
CXQuest’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Customer Experience Management Software it’s vital not only to see how professionals evaluate it in their reviews, but also to discover if the real clients and enterprises that use this software are indeed happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and CXQuest reviews across a wide range of social media sites. The information is then presented in an easy to understand way showing how many people had positive and negative experience with CXQuest. With that information at your disposal you will be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CXQuest?
CXQuest integrates with the following business systems and applications:
- Trello
- Google Calendar
- Slack
- Webhooks, IMAP and Email by Zapier
- Pipedrive
- WordPress
- Evernote
- Typeform
- Google Contacts
- ActiveCampaign
- Infusionsoft
- Hubspot
- Asana
- Dropbox
- Salesforce
- Zendesk
- Eventbrite
CXQuest
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular CXQuest Alternatives
Top Competitors To CXQuest By Price
Product name:
Price:
by quote
by quote
Trending Customer Experience Management Software Reviews
CXQuest Comparisons
Product name:
Page last modified
Why is FinancesOnline free?