Fleetmatics Review
What is Fleetmatics?
Fleetmatics is a leading global vendor of fleet management apps for small and mid-sized businesses delivered as software-as-a-service (SaaS). This company’s products help companies to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforce, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.
Fleetmatics’ intuitive and affordable web-based apps provide fleet operators with visibility into vehicle location, fuel usage, speed and mileage, and other insights into their mobile workforce, enabling them to minimize operating and capital costs, as well as boost revenue. The company serves about 38,000 customers and approximately 757,000 subscribed vehicles worldwide.
Fleetmatics handles all the technology issues so customers can focus on their business to realize ROI that includes increased revenue, lowered costs, and ability to grow profitably.
The company’s North American headquarters are in the Boston area with added offices in Phoenix, Cleveland, Clearwater, Charlotte, and Chicago, as well as in offices in the UK, Ireland, and Australia.
Show MoreOverview of Fleetmatics Benefits
Fleetmatics REVEAL offers real-time fleet monitoring, so that the client will know what’s going on in the field real-time, and can dispatch more efficiently, improve customer service, and minimize time spent calling drivers for updates. At the same time, Fleetmatics REVEAL helps prevent breakdowns in many different ways. For instance, the system offers maintenance alerts to inform you when vehicles are due for proper maintenance, helping you prevent truck breakdowns. Alerts can be set based on calendar time, engine on-time, or mileage depending on the type of service needed.
Eventually, you get to save considerable amounts on fuel, because this fleet tracking app can help you lower costs by reducing speeding, decreasing idle times, and improving routing and dispatching. At the same time, you get to reduce unauthorized vehicle use and can quickly recover stolen vehicles. Curb unsafe driving habits before they lead to more serious issues.
Another important benefit is that by improving routing and dispatching efficiency, the fleet tracking app enables you to get more stops done per day. Customer service is improved, you reach customers faster, and consequently respond immediately to all of their emergencies. With Fleetmatics, you can obtain historical proof time on site and make service calls more efficient.
Fleetmatics WORK, on the other hand is the company’s field service management software, the biggest benefit of which is streamlining management and reducing paperwork. Purchase it to take schedules, invoices, quotes and more off your desk and onto the cloud.
Once inside the system, you will be able to control your schedule, simplify the way how you schedule and assign jobs to other employees, no matter how many times things change. At the end of the process, you will get more work done, and become more productive by simplifying, organizing, and managing your day to day operations. The mobile app will ensure everything runs smooth and fast when your techs can keep—and send—all of the essential job details in the palm of their hands.
Finally, Fleetmatics integrates smoothly with major accounting packages to make sure vital business info gets to your accountant easily.
Show MoreOverview of Fleetmatics Features
Fleetmatics REVEAL
- Fuel Management
- Fleet Management
- Fleet Maintenance
- The location of your fleet vehicles in real time
- The historical status of each vehicle
- Preventative maintenance information
- Work Order Management
- Technician Management
- Service History Tracking
- Scheduling
- Routing
- Mobile Access
- Timesheet management
- Job Tracking
- Job Management
- Inventory Control
- Customer Database
- Billing & Invoicing
Fleetmatics Position In Our Categories
Because businesses have distinctive business-related wants, it is only sensible that they avoid seeking an all-encompassing, ”best” business application. Nevertheless, it is troublesome to discover such a software solution even among well-known software products. The logical thing to do is to tabulate the numerous chief factors which require deliberation like crucial features, costing, technical skill levels of the users, business size, etc. Then, you should do your product research exhaustively. Go over some of these Fleetmatics evaluations and look over each of the solutions in your shortlist in detail. Such detailed research ensures you drop ill-fitting apps and select the one which includes all the function your business requires.
Position of Fleetmatics in our main categories:
TOP
500
Fleetmatics is one of the top 500 Project Management Software products
Every business is different, and can require a particular type of Field Service Management Software - FSM solution that will be fit for their business size, type of clients and employees and even individual industry they support. We advise you don't count on finding a perfect app that is going to be suitable for every business no matter what their history is. It may be a good idea to read a few Fleetmatics Field Service Management Software - FSM reviews first and even then you should keep in mind what the software is supposed to do for your business and your employees. Do you need an easy and straightforward app with only essential functions? Will you really use the advanced functionalities needed by pros and large enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a solid solution that will fit your budget.
How Much Does Fleetmatics Cost?
Fleetmatics Pricing Plans:
Free Trial
What are Fleetmatics pricing details?
Fleetmatics Pricing Plans:
Free Trial
Fleetmatics SMB and enterprise pricing is available only upon request. Contact the company to get your quote, and ask for more information.
User Satisfaction
Positive Social Media Mentions
33
Negative Social Media Mentions
0
We are aware that when you choose to purchase a Field Service Management Software - FSM it’s vital not only to learn how professionals rank it in their reviews, but also to discover whether the real users and businesses that bought these solutions are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Fleetmatics reviews across a broad array of social media sites. The information is then featured in a simple to understand way showing how many customers had positive and negative experience with Fleetmatics. With that information available you should be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Fleetmatics?
Fleetmatics WORK integrates with the following popular accounting packages:
- Xero
- MYOB Live
- QuickBooks
- SAASU
Fleetmatics User Reviews
Fleetmatics average rating:
2/5
Overall impression
2/5
Customer Support
2/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: reporting, geofencing, asset tracking, and the route replay function
CONS: horrible customer service, expect long wait times on the phone, multiple phone calls and emails. eld doesn't work properly.
The least favorable review
PROS: I wish I could say that there was something positive to say here, but this company has let me down.
CONS: There customer service is bad and the installers are worse.
More reviews from 2 actual users:
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Horrible Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
2/5
Value for Money
2/5
Ease of Use
Published on: 23.11.2021
Company Size: 51-100 Employees
Industry: Paper & Forest Products
PROS: reporting, geofencing, asset tracking, and the route replay function
CONS: horrible customer service, expect long wait times on the phone, multiple phone calls and emails. eld doesn't work properly.
Worst experience of my business life.
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 20.03.2021
Company Size: 1-10 Employees
Industry: Recreational Facilities and Services
PROS: I wish I could say that there was something positive to say here, but this company has let me down.
CONS: There customer service is bad and the installers are worse.
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Fleetmatics user reviews
Horrible Customer Service
Read full review >
2/5
Overall impression
1/5
Customer Support
2/5
Value for Money
2/5
Ease of Use
Published on: 23.11.2021
Company Size: 51-100 Employees
Industry: Paper & Forest Products
Worst experience of my business life.
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 20.03.2021
Company Size: 1-10 Employees
Industry: Recreational Facilities and Services
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