FocalScope Review
What is FocalScope?
FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud. This powerful customer support solution easily connects your agents to your customers and vice versa, facilitating smooth and productive communication in a way that is most convenient to your customers, whether by phone, live chat, email, and social media.
With FocalScope, customer data is easily accessible to agents, enabling them to provide top grade customer support for all communication channels. This help desk solution boasts of powerful email ticketing tools, live chat capabilities, and social media integrations that allow them to engage customers whenever they request support. Comprehensive and intuitive, FocalScope is the help desk platform for many of the world’s trusted brands, including American Express and DHL among others.
Show MoreOverview of FocalScope Benefits
FocalScope delivers a powerful and easy-to-use email ticketing solution that enables customer service agents to address email support requests and queries efficiently. Agents have access to a shared email ticket inbox, allowing them to collaborate and resolve cases while preventing multiple agents responding to the same ticket. Duplicate work is taken out of the equation, improving efficiency and productivity.
With FocalScope, you can create and implement a common ticket folder structure for better team organization. Tickets can be classified and prioritized. Drag and drop functionality allows agents to seamlessly transfer tickets between folders.
For chat agents, FocalScope provides responsive functionalities that make live chat interactions effective and fruitful. Agents are able to help website visitors with their queries and issues in real-time, convert first-time visitors into customers, and significantly improve traffic conversion rate. Agents can quickly switch from one chat session to another, move a conversation with just a push of a button, and convert a conversation into a follow-up ticket.
You have total control on how you want to implement your chat service. You can require your visitors to register prior to initiating the chat session with custom registration forms that you can use with pre-built templates or create your own forms from the ground up. The live chat tool also comes with an intelligent routing feature that automatically sends chat requests to right agent based on availability and skills.
Show MoreOverview of FocalScope Features
- Shared Team Inbox
- Threaded Email Conversations
- Smart Email Signatures
- Personal Email Accounts
- Rules To Filter Emails
- Agent-to-Agent Chat
- Canned Email Response Templates
- Agent Collision Alert
- Internal Notes on Ticket
- Ticket Activity Log
- Schedule Recurring Tickets
- Global Search
- Lookup Customer Data
- Unlimited Live Chat Channels
- Canned Live Chat Responses
- Customizable Live Chat signup forms and templates
- Live Chat History and Transcripts
- Pro-active Live Chat
What Problems Will FocalScope Solve?
- Better email management with FocalScope ticket functionality.
- Live chat on website to better engage online visitors.
- Call back from website enable customers to easy get a call back.
Awards & Quality Certificates
FocalScope Position In Our Categories
Because companies have specific business-related needs, it is only reasonable that they avoid adopting a one-size-fits-all, “perfect” solution. Regardless, it would be futile to try to come across such an app even among widely used software systems. The logical thing to do can be to list the several essential functions that necessitate inspection such as key features, pricing, technical skill levels of staff members, company size, etc. The second step is, you must do the product research exhaustively. Browse through some FocalScope reviews and look into the other software programs in your shortlist in detail. Such detailed research ascertains you circumvent unfit software products and buy the one which includes all the features your business requires.
Position of FocalScope in our main categories:
TOP
200
FocalScope is one of the top 200 Customer Support Software products
TOP
100
FocalScope is one of the 100 Help Desk Software products
Since each enterprise has unique business requirements, it is prudent for them to abstain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such an app even among popular software solutions. The intelligent thing to do would be to list the various vital factors that require consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some FocalScope Customer Support Software reviews and look into each of the other solutions in your shortlist in detail. Such in-depth homework can make certain you weed out ill-fitting systems and select the app that offers all the features you require for business success.
How Much Does FocalScope Cost?
FocalScope Pricing Plans:
Free Trial
Small Cloud
$9/agent/month
Cloud
$39/agent/month
On-Premise
$39/agent/month
Phone System
Built-in Add-on
What are FocalScope pricing details?
FocalScope Pricing Plans:
Free Trial
Small Cloud
$9/agent/month
Cloud
$39/agent/month
On-Premise
$39/agent/month
Phone System
Built-in Add-on
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Small Cloud – $9/agent/month
- Up to 2 agents
- Up to 2 Email Addresses
- 2 GB storage
- Email Ticketing
- Live Chat
- 24/5 Support
Cloud – $39/agent/month
- All Small Cloud features
- Unlimited Agents
- Unlimited Email Addresses
- 30 / 60 / 90 GB storage
- Customer Portal
- Satisfaction Survey
- Twitter and Facebook
- Multibrand Support
- Reporting and Dashboards
On-Premise – $39/agent/month
- All Cloud features
- Unlimited GB
- Dedicated Server
- Dedicated IP Address
- Access to SQL Database
- VPN (IPSEC)
Phone System – Built-in Add-on
- Multiple Phone Lines
- Multi Country Support
- Welcome Greetings
- Waiting Music
- IVR Phone Trees
- Business Hours
- Phone Queues
- Call Rules
- Transfer Calls
- Call Back
- Click To Dial
- Call Recording
- Voicemail
- Agent Screen Pop Up
- Ticket Creation
- SIP Trunk
- Reporting and Dashboard
- 24/7 Support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to buy a Customer Support Software it’s important not only to see how experts score it in their reviews, but also to discover if the real users and businesses that purchased these solutions are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and FocalScope reviews across a vast range of social media sites. The data is then displayed in an easy to digest way showing how many users had positive and negative experience with FocalScope. With that information at hand you should be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for FocalScope?
FocalScope integrates with the following business systems and applications:
- Lotus Notes
- Exchange
- Gmail
- Office 365
- Twutter
- SugarCRM
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