FogBugz Review

PROS: I love that the app is easy to set up and I can save filters to display all my issues and bugs clearly and track my tasks in another filter/view. The Kiln integration is useful as it allows me to source control management commits to a specific case. Kiln helps me balance ease with power and I can do a lot with it without spending a week on planning. The API is useful and we use it to enable our software to automatically submit bug reports in case of issues.

CONS: My only complaint is FogBugz lacks features that would allow us to track our clients individually and monitor their information.

PROS: I like that I can sort and search quickly. At any time, I’m only a few clicks away from the info I need.

CONS: The search feature becomes dysfunctional sometimes, and there are system downtimes too. But to be fair, the service is usually back up inside the same business day. Another drawback is the software timesheet management and it could be improved by adding a more powerful overall view.

PROS: I love the granularity which allows me to easily categorize bugs and other issues. This feature offers limitless possibilities, but you need to be careful because creating complex granularity for your projects can make it hard to use the app.

CONS: The vendor doesn’t do enough to help users and administrators to maintain the usability of the issue tracking software. This is not a problem if your QA and developer teams are small. But if you run multiple products and releases simultaneously on FogBugz, you need experienced administrators to use the issue tracking system effectively.

PROS: I love that I can manage projects, estimate times for large tasks, and supervise everything easily. The Kiln integration is useful as it allows project cases to be linked in mercurial commits and this improves accountability and enables us to learn how time was spent doing each task.

CONS: The minus points are the interface which makes it difficult to use the app and lack of integration with Trello (which is surprising as the parent company FogCreek Software created both systems).

PROS: We use Fogbugz to write wiki articles, feature requests, and bugs. The app is easy to learn and we can use it receive incoming emails from customers and tech support. We like that we can host the app locally. The Fogbugz website features in-depth articles on how to design plugins for modifications that can help your company. I also like the excellent search feature as I can search multiple fields simultaneously.

CONS: The basic functionalities are easy to use but the app offers multiple options and you need to do some trial and error to find out which features are most useful for your needs. Other bug tracking solutions offer two fields to determine the priority and severity of a bug, but FogBugz offers only the priority field.

PROS: I loved that I could view multiple bugs at a single glance. I am a QA and it was important for me to see whether bugs are already raised or not, so that we do not waste the time of the engineering staff. This project software is excellent at this, and I also appreciated that we could use the app to view the history of bugs, and the commits made. It was also easy to track changesets.

CONS: When we were working with our partners, they preferred JIRA to FogBugz because the former offered more plugins than the latter. FogBugz feels a bit small and isolated to use, especially in today’s times when all systems can be easily integrated with popular business apps.

PROS: For me, the plus points are the excellent filter searching options and organization. The app is ideal for managing multiple milestones, sprints, and projects.

CONS: The learning curve is a bit steep and this can be difficult initially. Plus, we have more than 200,000 tickets and the app is slow because of this and the pages load slowly. This only worsens the learning curve.

PROS: I appreciate the ease of use and the reporting features especially the evidence-based estimation tool. In my opinion, FogBugz is an excellent app for software development.

CONS: The only disadvantage is it is hard to limit access to the app at a customer level.

PROS: The app is easy to use. It is intuitive to create reports, views, and categories. I use FogBugz to report bugs to my team and assign them accordingly. The notifications keep all team members informed and updated.

CONS: I use my mobile devices to check on bugs, but FogBugz’s mobile ability needs to be improved.

PROS: It's somewhat flexible, has an archaic and cryptic API that some have integrated with in various programming languages.

CONS: It looks and feels similar to a somewhat better version of Bugzilla circa 2006. It's feels clunky. It puts things like that last reversed sort order into the URL as a request parameter, so if you changed the sort as your last action and then bookmarked that URL instead of saving the search, then each time you hit click on your bookmark, it will load the list in the opposite order. It's search is pretty awful and difficult to use. Our company has hated it for years, and has finally decided to replace it.