Freshservice Power-Up Trello is an integration and syncing tool that enables users to connect their Trello boards to the Freshervice platform, allowing them to collaborate on their tickets, deliver high-quality customer support, and improve their SLAs with their end clients.
Developed by SoftwareDevTools, Freshservice Power-Up Trello is easy to set up and deploy. In just three steps, install-connect-sync, users are able to bridge both Trello and Freshservice and handle all their Freshservice tickets from their Trello boards or cards. Customer support teams will see their productivity go up, increase ticket resolution, and all their SLAs drastically improve.
Show MoreSync and create Trello cards in your service desk tickets
Freshservice Power-Up Trello great improves the way your customer support team organizes and prioritizes support tickets and requests from your customers. The tool enables you to move your support tickets and sync them to your Trello project management boards, allowing you to set them as tasks and assign them to your most qualified agents with ease.
Align priorities and tasks across teams using Freshservice + Trello app
Because all your service tickets are now visible to their entire team, prioritization becomes a breeze. You know which tickets should take priority and who should be tasked to provide expertise to achieve faster and solid resolution. This leads to better and improved SLAs which your customers will greatly appreciate.
Syncing Freshservice and Trello contributes to a more organized service desk
With all your tickets organizes and prioritized accordingly, Freshservice Power-Up Trello transforms your customer support team into a well-organized and calibrated machine. You have a very organized service desk team that can easily collaborate and communicate, resulting in more tickets getting resolved.
The collaboration functionality improves ticket management and resolution that it actually reduces the instances of escalation. Both your agents and your clients save time as the resolution process is greatly accelerated.
Show MoreIT service desk is usually flooded with requests that in order to solve them, they need to work alongside teammates from other areas of the organization.
Service ticket management becomes messy when the work required involves other areas, that need to reference the same IT ticket.
This situation becomes a snowball of untraceability and progress can not be made as the team is waiting for updates from another team, who uses a different platform (Trello).
Freshservice + Trello makes it easy for your ITSM team’s platform Freshservice, to connect to the board organization app and share information for efficient cross-platform collaboration.
The Trello app for Freshservice will allow your ITSM team to insert Trello cards into their tickets. Inserting a card will automatically update that ticket and your ITSM team will be able to do follow up using the very same platform they already use.
The Freshservice power-up for Trello allows for every team in your organization who uses Trello to insert a Freshservice ticket into their Trello cards, for easy follow up and instant updates.
This saves a lot of time and resources both in the reporting and update of the issue as well as in the resolution process.
This results in money for your organization and a better service for your users.
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Freshservice Power-Up for Trello is one of the top 200 Customer Support Software products
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Freshservice Power-Up for Trello Pricing Plans:
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Freshservice Power-Up for Trello Pricing Plans:
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Quote-based Plan
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Contact SoftwareDevTools for basic and enterprise pricing information on their Freshservice Power-Up Trello tool.
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Freshservice Power-Up Trello integrates with the following business systems and applications:
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