Freshworks CRM Review

PROS: Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat.

CONS: If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on which says you subscribed successfully in english and this cannot be changed or styled. When you talk to support they claim this is not a problem and that it is not a priority apparently because not enough customers have requested the change (obviously they have more english speaking customers than non english speaking hence there will never be enough requests to make it a prio over english speaking customers requests). They cannot even say when they will fix this issue, not even say within a year, they literally told us it is not on their agenda and they can do nothing about it. In general any bug or problem you have will never get fixed by support and I don't think they ever even bring it up with there dev team, they will only refer you to documentation and then make excuses for months and months and months until you give up asking. Its a real shame as the CRM has a lot of great features, is easy to us, but is let down by vital missing features and their terrible support, and the dev team who release features and removes them without notifying any customers and don't care that it caused you problems in the process.

PROS: What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in real time from dashboard. I personally like the email tracking feature because It provides me with full information about those who viewed the email.

CONS: I haven’t run into some issues or something that I might dislike about this tool.

PROS: We run a unique business. We have a differen approach of generating leads and organizing accounts. Freshsales assisted us in every step to create a CRM that functions with the needs of our company. We've scheduled a lot of calls from their team. Their support team is professional, helpful, and very polite in answering all our inquiries.

CONS: There's nothing really wrong with the platform that I hate. Our company had to deal with challenges in landing a CRM that caters to our specific needs. We test most CRMs in the market. Turn out, Freshsales has met a majority of our needs compared to other platforms.

PROS: We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward.

CONS: The only difficulty that we faced is that there have been times when redundant fields are displayed. Certain glitches can be seen in the Quickbooks integration. It'd be nice if there's a colour cue in case a deal gets stalled at a specific stage.

PROS: You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup.

CONS: The email text box is small and this means that I have to scroll on longer messages in order to find what I’m looking for.

PROS: I like the Kanban function with deals. I love filtering out my customers/deals or leads filtered according to my preferences. I get to keep my leads/contacts/companies separated while showcasing relationships of all parties. When it comes to online support, Freshsales is fantastic since you get answers almost immediately.

CONS: There's currently no dashboard available in their Garden plan. There are issues connecting customers between this tool and Freshdesk. Training requires further attention regarding content being covered during webinars and taking part in the test. If training is a lot more interactive webinars, then dealing with situations imposed by questions in a test can be answered.

PROS: It gives my team and I the freedom to send out drafted emails with on a customized pattern then setting a timetable for those, and synchonizing them with calendars. I can automatically get them to our contact records to have all the pertinent details exported. I love using it!

CONS: I didn't run into any issues with this tool. As for my team, they're totally happy using it. The best thing with this is that it can help us be more productive.

PROS: The good thing with this is that you can monitor all activities you've made with the customer. It's a big help especiall when trying to meet the goals that our boss has proposed for us. In addition, it lets us know on how we can close a deal. It has loads of information. Plus it has tutorials that are easy to understand.

CONS: It's hard working with its especially when the internet starts to slow down. That means it would entail one to have a very fast internet connection to run this platform. It gets crazy at times when trying to get to the database. We can't export the .CSV information from our own data feed sheet.

PROS: As data analyst I need a solution so I can manage CRM without wasting too much time on it. Freshsales does the job because it provides me full set of functionality for sales leads, and it shows me ways to interact with my current customers. I like that I can track potential customers and leads. Its interface is clean and straightforward and it is highly customizable. Thanks to its mobile apps I can keep track of records and track numbers and emails in less than no time.

CONS: It can be really frustrating when I need to delete huge amount of records manually.

PROS: It gave lots of opportunities to help me concentrate on my sales. When I use it, I saved a ton of resources and time. The app does a tremendous job assigning potential customers. I create my own meetings and tasks while receiving email alerts. I feel like are robust featuers that can help you succeed in business.

CONS: At times, it runs really slow. I'd like it if it runs a little faster. What's more, our customers want to create an integration with social media channels like Facebook, Twitter, and etc... I'm also in need of increasing the comments section while being given the freedom to make font customizations.

PROS: There are a ton of reasons to love this platform. It can actually help in prospecting and closing deals. It comes with a fantastic UI. It's a lot better than other CRMs in today's market. It comes with a great points system to have good leads qualification. It also has an integrated phone number that can be activated for logging and recording calls straight to the CRM platform.

CONS: It'd be nice if you're given the ability to manage system scores for leads qualifications. In addition, customer support could respond a bit quicker when dealing with issues. For instance, we were close to a week with an issue. Answers for every question that we had came every couple or so days when there was something important.

PROS: Thanks to 2-way email tracking and bulk email functions we can save lot of times and we are able to connect and interact with customers in real time. We are now more focused on our core business. The set up is easy and straightforward and if you run into some issues or misunderstanding you can always rely on product’ support service.

CONS: I’d like to have options to disable or at least hide some standard fields and elements so I can make the workflow even more easier, because there are some functionality that do not serve our business needs so we’d like to hide them.

PROS: I like everything it has to offer. I like how you can customize things. The support team has been nothing short of fantastic. Pleasant user interface experience. Functionality is excellent. This is a system that takes a bit of time to develop. I gets better with time. The implementation was helpful for our development.

CONS: One of the biggest difficulties that I had to face was creating everything from scratch. Implementation appears to be a bit slow. The great thing with HubSpot or Salesforce is that they've done those things a million times. As a result, they've got templates for it.

PROS: I like that we can manage leads easily and put all data on each client. This is great solution for team work because I can assign tasks to my co-workers. I get email notifications whenever client checks on an email.

CONS: I don’t like that ranking points of a lead stop rise when changing some information that wasn’t accurate or when I need to add new camps and info. It would be great if the points rise up whenever client shows some interest such as feedback. Also, they could add option to clean data.

PROS: I really like Freshsales and everything about this solution. I can easily set up account by using its features. The UI is seamless and intuitive onel. It offers great set of features that provide us with neccessary insights that are helpful for closing deals. I personally like the in-app email notifications, website visitor analytics and segmentation and automatic profile enrichment.

CONS: They could make follow-up emails automated based on prospect’s behavior.

PROS: I have tried lot of similar CRM products but Freshsales is something different. It integrates perfectly with other products and it has built-in phone, it has bulk email functionality, gmail integration, provides notifications. You can have lot of options, capabilities and functionalities by paying for one product like Freshsales. The other good thing is that it doesn’t require managing everytime when we have orders and this saves us lot of time and energy.

CONS: They could add more features for reports. Also, I’d like to see the phone interface changed. Before Freshsales we had used other similar solution and as far as I can say that we won’t go back to the previous one or trying to search for new one.

PROS: It appears to have rapidly improved. You'll realize that it offers a combination of just about every Sales CRM there is. Anything that appears relevant to a contact can be see in the comprehensive page. Interactions with other people that can't be spotted in your contact list can automatically receive additional leads.

CONS: It appears the contact sync isn't available. We wanted to depend on Zapier to synchonize directly with Google. Pricing will be more expensive as you move up to higher tier plans. Its iOS app isn't formatted for the iPhone X and it doesn't look polished.

PROS: I have great experience with Freshsales, I tried Salesforce, Sugar and Nimble and as far as I can tell Freshsales offers huge amount of features that are great for running our services. The system is intuitive, easy to use and its UI is simple and straightforward. There are lot of things that I like about this tool, like email tracking, read receipts, reply notifications. I can respond to emails and keep in touch with our customers in real time.

CONS: They could enlarge the size od the data entry box when replying to an email, I believe they will work on this issue.

PROS: I was searching for a solution that could help me to manage the CRM. Freshsales offers great tools that are great and valuable for following our leads, converting them and keeping in touch with the existing ones. It is great tool for converting leads into customers and thanks to its score system we are able to highlight those who are interested in our services and products. The UI is fresh, everything in perfect order and seamless.

CONS: They could make the dashboard more powerful when controling data.