Gladly Review
What is Gladly?
Gladly is a customer service system designed for companies and businesses in industries such as retail, hospital, travel, and financial services. Intuitive and flexible, the customer service platform helps users provide personalized experiences to their customers, resolve customers’ issues faster and smarter, and improve the productivity of their agents.
Furthermore, the software allows agents to communicate with their customers through any channel the latter prefer: voice, email, chat, SMS, or social media. As they engage in conversations, Gladly enables agents to fully understand their customers including their preferences. They will also be able to track previous conversations customers have engaged with.
In addition, the software has the capability to analyze data and suggest answers to customer issues. Last but not the least, Gladly offers Liveboards that provides users with real-time analytics and insights on agent availability, trending topics, and more.
Show MoreOverview of Gladly Benefits
Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms. Interestingly, whatever channels their customers are using to communicate with them, they can access a full history of every conversation their customers have engaged with. This is because Gladly has a single timeline where each conversation is threaded into. As a result, customers no longer need to repeatedly discuss the same issues they brought up previously, and agents can identify their issues and resolve them quickly.
The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates. Additionally, they will be able to set alerts, as well as, due dates for the tasks they are assigning so agents can work together to resolve issues. Furthermore, Gladly has the capability to analyze data and suggest answers and ways for better and quicker resolution of customer issues.
To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports. The Liveboards help them obtain real-time insights and analytics into how productive their agents are, how long customers need to wait before agents handle their issues, or which issues/topics are trending.
Meanwhile, the software generates reports that show key metrics such as the number of issues resolved and SLA (service level agreement) achievements attained. Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.
Show MoreOverview of Gladly Features
- Strike Up a Conversation on any Channel
- Teamwork
- Create and Assign Tasks
- Set Alerts and Due Dates
- Analyze Data and Suggest Answers to Issues
- Customer Centric
- Information at Fingertips
- Connect Customers with the Right Agents
- Understand Customers and their Preferences
- Open APIs
- One-Key Resolution
- Straightforward Interface
- Inspired by Messaging Apps
- Real-Time Data, Insights, and Analytics
- Liveboards
- Reports
- Global Search
Gladly Position In Our Categories
Bearing in mind companies have unique business needs, it is only prudent that they abstain from picking a one-size-fits-all, ideal software system. At any rate, it is troublesome to discover such a software solution even among branded software systems. The efficient step to undertake can be to tabulate the various major factors which call for a investigation like essential features, price plans, technical skill capability of staff members, organizational size, etc. Thereafter, you should follow through your product research systematically. Go over some Gladly review articles and explore the other software solutions in your shortlist in detail. Such well-rounded research can make sure you weed out ill-fitting software products and pay for the one that provides all the features your business requires to realize efficiency.
Position of Gladly in our main categories:
TOP
500
Gladly is one of the top 500 CRM Software products
Every enterprise has different requirements and needs a system that can be personalized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no platform can proffer perfect functionality off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some Gladly Customer Service Software reviews and ask yourself do you desire basic features or do you need complex tools? Are there any industry-specific functionalities that you are seeking? Find the answers to these queries to assist your search. There are multiple elements that you need to consider and these include your budget, particular business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the platform that provides all that you need to boost your company effectiveness and productivity.
How Much Does Gladly Cost?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Gladly pricing details?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to buy a Customer Service Software it’s important not only to see how experts rank it in their reviews, but also to find out if the actual users and businesses that use these solutions are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Gladly reviews across a wide array of social media sites. The information is then displayed in a simple to digest form revealing how many users had positive and negative experience with Gladly. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Gladly?
Gladly supports integration with Avaya, Cisco, and other business communications systems.
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