Gladly Review
What is Gladly?
Gladly is a customer service system designed for companies and businesses in industries such as retail, hospital, travel, and financial services. Intuitive and flexible, the customer service platform helps users provide personalized experiences to their customers, resolve customers’ issues faster and smarter, and improve the productivity of their agents.
Furthermore, the software allows agents to communicate with their customers through any channel the latter prefer: voice, email, chat, SMS, or social media. As they engage in conversations, Gladly enables agents to fully understand their customers including their preferences. They will also be able to track previous conversations customers have engaged with.
In addition, the software has the capability to analyze data and suggest answers to customer issues. Last but not the least, Gladly offers Liveboards that provides users with real-time analytics and insights on agent availability, trending topics, and more.
Show MoreOverview of Gladly Benefits
Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms. Interestingly, whatever channels their customers are using to communicate with them, they can access a full history of every conversation their customers have engaged with. This is because Gladly has a single timeline where each conversation is threaded into. As a result, customers no longer need to repeatedly discuss the same issues they brought up previously, and agents can identify their issues and resolve them quickly.
The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates. Additionally, they will be able to set alerts, as well as, due dates for the tasks they are assigning so agents can work together to resolve issues. Furthermore, Gladly has the capability to analyze data and suggest answers and ways for better and quicker resolution of customer issues.
To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports. The Liveboards help them obtain real-time insights and analytics into how productive their agents are, how long customers need to wait before agents handle their issues, or which issues/topics are trending.
Meanwhile, the software generates reports that show key metrics such as the number of issues resolved and SLA (service level agreement) achievements attained. Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.
Show MoreOverview of Gladly Features
- Strike Up a Conversation on any Channel
- Teamwork
- Create and Assign Tasks
- Set Alerts and Due Dates
- Analyze Data and Suggest Answers to Issues
- Customer Centric
- Information at Fingertips
- Connect Customers with the Right Agents
- Understand Customers and their Preferences
- Open APIs
- One-Key Resolution
- Straightforward Interface
- Inspired by Messaging Apps
- Real-Time Data, Insights, and Analytics
- Liveboards
- Reports
- Global Search
Gladly Position In Our Categories
Since businesses have unique business-related requirements, it is wise they abstain from seeking a one-size-fits-all, “perfect” software product. Still, it would be almost impossible to try to chance on such a software product even among branded software products. The right thing to undertake can be to tabulate the numerous vital factors which call for a careful thought such as key features, price plans, technical skill competence of staff, business size, etc. Then, you should do the research fully. Have a look at some Gladly evaluations and explore the other solutions in your list in detail. Such all-encompassing research ensure you weed out unsuitable software solutions and choose the one which includes all the aspects your company requires in growing the business.
Position of Gladly in our main categories:
TOP
500
Gladly is one of the top 500 CRM Software products
Each company has its own characteristics, and may need a particular type of Customer Service Software solution that will be adjusted to their company size, type of clients and employees and even specific industry they support. We advise you don't count on finding an ideal services that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few Gladly Customer Service Software reviews first and even then you should remember what the service is supposed to do for your company and your workers. Do you need an easy and straightforward solution with just essential functions? Will you actually use the complex tools needed by experts and big enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to get a solid app that will fit your budget.
How Much Does Gladly Cost?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Gladly pricing details?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to purchase a Customer Service Software it’s vital not only to see how professionals evaluate it in their reviews, but also to find out whether the real clients and enterprises that purchased this software are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Gladly reviews across a wide range of social media sites. The information is then featured in a simple to digest format showing how many clients had positive and negative experience with Gladly. With that information at hand you will be ready to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Gladly?
Gladly supports integration with Avaya, Cisco, and other business communications systems.
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