Gladly Review
What is Gladly?
Gladly is a customer service system designed for companies and businesses in industries such as retail, hospital, travel, and financial services. Intuitive and flexible, the customer service platform helps users provide personalized experiences to their customers, resolve customers’ issues faster and smarter, and improve the productivity of their agents.
Furthermore, the software allows agents to communicate with their customers through any channel the latter prefer: voice, email, chat, SMS, or social media. As they engage in conversations, Gladly enables agents to fully understand their customers including their preferences. They will also be able to track previous conversations customers have engaged with.
In addition, the software has the capability to analyze data and suggest answers to customer issues. Last but not the least, Gladly offers Liveboards that provides users with real-time analytics and insights on agent availability, trending topics, and more.
Show MoreOverview of Gladly Benefits
Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms. Interestingly, whatever channels their customers are using to communicate with them, they can access a full history of every conversation their customers have engaged with. This is because Gladly has a single timeline where each conversation is threaded into. As a result, customers no longer need to repeatedly discuss the same issues they brought up previously, and agents can identify their issues and resolve them quickly.
The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates. Additionally, they will be able to set alerts, as well as, due dates for the tasks they are assigning so agents can work together to resolve issues. Furthermore, Gladly has the capability to analyze data and suggest answers and ways for better and quicker resolution of customer issues.
To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports. The Liveboards help them obtain real-time insights and analytics into how productive their agents are, how long customers need to wait before agents handle their issues, or which issues/topics are trending.
Meanwhile, the software generates reports that show key metrics such as the number of issues resolved and SLA (service level agreement) achievements attained. Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.
Show MoreOverview of Gladly Features
- Strike Up a Conversation on any Channel
- Teamwork
- Create and Assign Tasks
- Set Alerts and Due Dates
- Analyze Data and Suggest Answers to Issues
- Customer Centric
- Information at Fingertips
- Connect Customers with the Right Agents
- Understand Customers and their Preferences
- Open APIs
- One-Key Resolution
- Straightforward Interface
- Inspired by Messaging Apps
- Real-Time Data, Insights, and Analytics
- Liveboards
- Reports
- Global Search
Gladly Position In Our Categories
Keeping in mind companies have unique business-related demands, it is only rational that they abstain from preferring a one-size-fits-all, ”best” business program. Nonetheless, it would be futile to stumble on such application even among well-known software systems. The rational step to do can be to note down the several major aspects that need deliberation including major features, packages, technical skill ability of staff members, company size, etc. After which, you must do the research to a full extent. Go over some of these Gladly reviews and check out each of the software programs in your shortlist in detail. Such comprehensive research guarantee you drop mismatched apps and buy the one that offers all the features your business requires in sustaining growth.
Position of Gladly in our main categories:
TOP
500
Gladly is one of the top 500 CRM Software products
Each company has different needs and requires a software that can be customized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no platform can offer perfect features off-the-shelf. When you try to find a software app, first be sure what you want it for. Read some Gladly Customer Service Software reviews and ask yourself do you desire basic tools or do you require complex features? Are there any industry-specific functionalities that you are searching for? Get the answers to these questions to help your search. There are multiple elements that you need to consider and these include your budget, specific business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the system that offers all that you want to enhance your organization effectiveness and productivity.
How Much Does Gladly Cost?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Gladly pricing details?
Gladly Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to buy a Customer Service Software it’s vital not only to see how experts score it in their reviews, but also to discover whether the actual clients and companies that purchased these solutions are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Gladly reviews across a wide range of social media sites. The information is then displayed in an easy to digest form indicating how many people had positive and negative experience with Gladly. With that information at hand you should be prepared to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Gladly?
Gladly supports integration with Avaya, Cisco, and other business communications systems.
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