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Hubert Review

Hubert
Our score: 8.0 User satisfaction: 95‬

What is Hubert?

Hubert is an enterprise solution that seeks to provide users with a platform that is capable of streamlining the process of gaining customer or employee feedback through surveys. It utilizes artificial intelligence to refine a chatbot’s ability to conduct conversations while simultaneously analyzing the data.

Among the features of Hubert, there is one that is notable and unique: its ability to not only analyze data but to also collect and gain insights from its conversations. These analytics are available to the user in real-time, and it is capable of analyzing content, intent, and sentiment.

The goal of the team behind Hubert is to provide a feedback tool that can collect the information that business owners need to improve and compete effectively and efficiently. Through its ability to ask probing questions, maintain a conversation, and analyze data, Hubert is unique and cost-effective.

Overview of Hubert Benefits

Conversational Interface

Because Hubert seeks to give its users the feedback they need to move forward, a benefit of the platform is that it replaces traditional surveys with a conversation interface. In so doing, Hubert is able to have more insightful conversations and a higher response rate compared to pen and paper feedback forms, which have been found to cause survey fatigue.

Quantitative and Qualitative Capabilities

Being able to hold conversations may be significant but not if there is a limited number of respondents. To address this problem, Hubert is capable of combining the importance of both quantitative and qualitative data. It achieves this by being able to hold conversations on a large and quantifiable scale while also providing qualitative insights.

Intelligent and Probing Follow-Up Questions

The feedback that Hubert receives and analyzes is further enriched throughout the conversation it conducts with a respondent. Hubert is equipped with the ability to ask intelligent and probing follow-up questions to eliminate vague and surface-level information and uncover deeper insights.

Open-Ended Questions and Scale Responses Support

While Hubert is fully capable of conducting scale-based surveys, it can also conduct the conversation with open-ended questions. This feature entices respondents to answer questions on their own terms instead of suffering throughout the process because of survey fatigue and limiting questions. Through its ability to flexibly respond depending on the conversation, Hubert attempts to not only maintain the conversation but also to collect information beyond the domains dictated by a survey creator.

Real-Time Solutions

To further emphasize the importance of the respondents’ feedback, Hubert is capable of handling automated workflows that can be used to send issues to the relevant personnel or to create a task that would allow it to send a follow-up on the resolution. Respondents would then receive a direct resolution thereby instilling a sense of importance and effectively ending the feedback loop.

Overview of Hubert Features

  • Chatbot
  • Text Analytics Engine
  • Feedback Templates
  • Workflow and Resolutions Automation
  • Free-Text Responses

What Problems Will Hubert Solve?

Problem #1: Because of the experiences associated with answering traditional surveys and feedback forms, it is possible that the survey creator is not getting enough responses

Hubert attempts to resolve this by introducing a conversational interface that is meant to replace traditional surveys in a more engaging way.

Problem #2: Likert Scales are often used to gain insights on the experiences of the respondent. However, qualitative data provides more in-depth information while also being harder to collect.

Hubert is capable of using both open-ended questions as well as scales depending on the conversation with the respondent. Furthermore, the conversational interface allows respondents to share more information beyond what is required by the survey or conversation domain.

Problem #3: Analyzing qualitative information, particularly open-ended data, is a hard and tedious process. 

Hubert is equipped with an integrated text analysis engine that allows it to collect and analyze the qualitative data gained from its conversations with the respondents.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Hubert Position In Our Categories

Since companies have distinctive business-related needs, it is only sensible they abstain from picking an all-in-one, ideal system. Nonetheless, it is nearly futile to stumble on such a software solution even among sought-after software systems. The sensible step to do can be to jot down the numerous vital aspects that need scrutiny like major features, pricing, skill levels of staff, company size, etc. Then, you must double down on the research comprehensively. Browse through these Hubert evaluations and scrutinize the other software options in your list more closely. Such well-rounded product investigation ascertain you weed out ill-fitting software products and buy the one that has all the benefits your company requires in sustaining growth.

Position of Hubert in our main categories:

TOP 100

Hubert is one of the top 100 Survey Software products

If you are interested in Hubert it could also be beneficial to analyze other subcategories of Survey Software gathered in our base of B2B software reviews.

It's crucial to keep in mind that virtually no app in the Survey Software category will be an ideal solution able to meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few Hubert Survey Software reviews first as certain software may excel only in a very small group of applications or be designed with a very specific type of industry in mind. Others can function with an idea of being easy and intuitive and therefore lack complicated elements desired by more experienced users. There are also software that cater to a wide group of users and provide a complex feature base, but that usually comes at a more significant cost of such a service. Be certain that you're aware of your needs so that you select a solution that offers exactly the functionalities you look for.

How Much Does Hubert Cost?

Hubert Pricing Plans:

Free Trial

Free

$0

Starter

€149/month

Growth

€499/month

Premium

€3499/month

Hubert offers three enterprise pricing plans that you can choose depending on your business needs. Here are the details of each plan:

Free – €0

  • 100 respondents per month
  • Feedback templates

Starter – €149/user/month

  • 100 conversations per month
  • Additional €0.03 for conversations made beyond 100
  • Anonymous
  • Ready-made templates
  • Support within 7 days

Growth – €499/user/ month

  • 1,000 conversations per month
  • Additional €0.03 for conversations made beyond 100
  • Respondent activity tracking
  • Ability to formulate your own questions
  • Customizable colors and branding
  • Advanced results
  • E-mail support within 48 hours

Premium – €3499/user/month

  • Growth plan features
  • 10,000 conversations per month
  • All channels
  • structure

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Hubert reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Hubert. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Swedish

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Hubert Comparisons

What are Hubert pricing details?

Hubert Pricing Plans:

Free Trial

Free

$0

Starter

€149/month

Growth

€499/month

Premium

€3499/month

Hubert offers three enterprise pricing plans that you can choose depending on your business needs. Here are the details of each plan:

Free – €0

  • 100 respondents per month
  • Feedback templates

Starter – €149/user/month

  • 100 conversations per month
  • Additional €0.03 for conversations made beyond 100
  • Anonymous
  • Ready-made templates
  • Support within 7 days

Growth – €499/user/ month

  • 1,000 conversations per month
  • Additional €0.03 for conversations made beyond 100
  • Respondent activity tracking
  • Ability to formulate your own questions
  • Customizable colors and branding
  • Advanced results
  • E-mail support within 48 hours

Premium – €3499/user/month

  • Growth plan features
  • 10,000 conversations per month
  • All channels
  • structure

What integrations are available for Hubert?

All integrations avaliable upon request.

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Reviewed By Jenny Chang
Page last modified
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