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IMsupporting Review
What is IMsupporting?
IMsupporting is a customizable and market-leading live chat messaging application that can be installed into a website to enable real-time communication and engagement with customers. Businesses from various sectors including eCommerce stores are using this tool for the purpose of driving customer engagement, reducing expenses associated with customer support, and generating more conversions and sales.
Users can modify the look and feel of the software’s live chat popups and windows to match the brand of their business and design of their website. Aside from that, they are given the ability to create different departments so that chat requests are routed to the right team and staff that are knowledgeable enough to answer customer inquiries. Viewing what site visitors are typing before they send their chat message, saving and retrieving common answers to questions, and enabling offline messaging are the other features included in IMsupporting.
Show MoreOverview of IMsupporting Benefits
Customization Capabilities
One of the features offered by IMsupporting is that it gives website and eCommerce store owners customization capabilities. They can change the look and feel of the software’s live chat popups and windows to fit their own branding and website design. They will be able to modify the design and layout, banner, colors, and texts as well as add their own logos. IMsupporting also provides a selection of pre-designed chat buttons that can be customized by tweaking their codes.
Systematic Live Chat Queuing
IMsupporting is built with live chat queuing features that aid users in handling chat request systematically. For example, the software allows them to create different departments, dividing their pool of operators and staff into separate groups. Site visitors and customers can choose which specific department they want to reach out to and interact with based on the type of inquiry or concern they are raising.
Their chat requests are then automatically routed to that department. Likewise, operators and staff are given the option to select which departments they want to support. They can even join all the departments if they think they are capable of handling different types of customer inquiries and issues. Meanwhile, the software comes with another live chat queuing feature wherein queue numbers are assigned to site visitors and customers so that they’ll know where they are in the queue and how long they have to wait before their chat requests are answered.
Quick & Consistent Customer Support
IMsupporting ensures that operators and staff are able to respond to site visitors and customers as fast as possible. It has a feature called Foresight Spy that provides operators and staff with the ability to peek at what customers are typing as they are writing their inquiries or concerns. Because of this, they will be able to immediately capture and understand what customers are seeking assistance for even before they complete and send their chat messages.
The live chat software also permits them to instantly respond to site visitors and customers and give them the answers they need without typing a single word. This is made possible through the aid of canned messages or replies. Canned messages or responses are common answers to questions that can be created, stored, and retrieved at any time. Customer service or support staff simply need to click a button and select from these canned messages or responses when they are responding to customers, allowing them to deliver quick, concise, and consistent answers.
Show MoreOverview of IMsupporting Features
- Live Chat Popup Customization
- User Queuing
- Departments
- Canned Replies
- Star Rating System
- Offline Messages
- Foresight Technology
- Real-Time Visitor Monitoring
Awards & Quality Certificates
IMsupporting Position In Our Categories
Knowing that companies have distinct business needs, it is rational they steer clear of purchasing a one-size-fits-all, ideal software product. However, it would be almost impossible to discover such application even among branded software systems. The correct thing to undertake can be to write the different vital factors that entail careful thought such as important features, price plans, technical skill capability of the users, organizational size, etc. Thereafter, you should double down on the product research through and through. Have a look at some of these IMsupporting evaluations and check out the other solutions in your list more closely. Such detailed research ascertain you circumvent unfit applications and choose the system which includes all the aspects your company requires to achieve growth.
Position of IMsupporting in our main categories:
TOP
50
IMsupporting is one of the top 50 Customer Support Software products
It is important to realize that virtually no service in the Customer Support Software category will be a perfect solution able to fulfill all the requirements of different company types, sizes and industries. It may be a good idea to read a few IMsupporting Customer Support Software reviews first as specific solutions may dominate just in a really small group of applications or be prepared with a very specific industry in mind. Others might operate with an idea of being easy and intuitive and consequently lack complex features needed by more experienced users. There are also solutions that focus on a broad group of customers and give you a powerful feature toolbox, however this frequently comes at a more expensive price of such a service. Be certain that you're aware of your requirements so that you get a software that offers exactly the features you search for.
How Much Does IMsupporting Cost?
IMsupporting Pricing Plans:
Free Trial
Personal
£9.99/month
Standard
£14.99/month
Business
£49.99/month
Bespoke
£299/month
What are IMsupporting pricing details?
IMsupporting Pricing Plans:
Free Trial
Personal
£9.99/month
Standard
£14.99/month
Business
£49.99/month
Bespoke
£299/month
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Personal – £9.99/month
- Ideal for small personal websites
- 1 user/staff account
- Unlimited liver chats per day
- System customization
- Stats & Reporting
Standard – £14.99/month
- Suitable for growing websites
- 3 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Business – £49.99/month
- For growing businesses
- 10 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Bespoke – Starts at £299/month
- A customizable live chat solution
- Dedicated server
- A bespoke live chat system
- White-labeling
User Satisfaction
Positive Social Media Mentions
21
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Customer Support Software it’s important not only to learn how professionals evaluate it in their reviews, but also to check if the real users and enterprises that purchased it are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and IMsupporting reviews across a wide range of social media sites. The data is then featured in a simple to digest form revealing how many people had positive and negative experience with IMsupporting. With that information at your disposal you should be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for IMsupporting?
IMsupporting provides plugins that allow you to integrate the software with the following CMS tools:
- Drupal
- WordPress
- Blogger
- Joomla
- BigCommerce
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