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IMsupporting Review
What is IMsupporting?
IMsupporting is a customizable and market-leading live chat messaging application that can be installed into a website to enable real-time communication and engagement with customers. Businesses from various sectors including eCommerce stores are using this tool for the purpose of driving customer engagement, reducing expenses associated with customer support, and generating more conversions and sales.
Users can modify the look and feel of the software’s live chat popups and windows to match the brand of their business and design of their website. Aside from that, they are given the ability to create different departments so that chat requests are routed to the right team and staff that are knowledgeable enough to answer customer inquiries. Viewing what site visitors are typing before they send their chat message, saving and retrieving common answers to questions, and enabling offline messaging are the other features included in IMsupporting.
Show MoreOverview of IMsupporting Benefits
Customization Capabilities
One of the features offered by IMsupporting is that it gives website and eCommerce store owners customization capabilities. They can change the look and feel of the software’s live chat popups and windows to fit their own branding and website design. They will be able to modify the design and layout, banner, colors, and texts as well as add their own logos. IMsupporting also provides a selection of pre-designed chat buttons that can be customized by tweaking their codes.
Systematic Live Chat Queuing
IMsupporting is built with live chat queuing features that aid users in handling chat request systematically. For example, the software allows them to create different departments, dividing their pool of operators and staff into separate groups. Site visitors and customers can choose which specific department they want to reach out to and interact with based on the type of inquiry or concern they are raising.
Their chat requests are then automatically routed to that department. Likewise, operators and staff are given the option to select which departments they want to support. They can even join all the departments if they think they are capable of handling different types of customer inquiries and issues. Meanwhile, the software comes with another live chat queuing feature wherein queue numbers are assigned to site visitors and customers so that they’ll know where they are in the queue and how long they have to wait before their chat requests are answered.
Quick & Consistent Customer Support
IMsupporting ensures that operators and staff are able to respond to site visitors and customers as fast as possible. It has a feature called Foresight Spy that provides operators and staff with the ability to peek at what customers are typing as they are writing their inquiries or concerns. Because of this, they will be able to immediately capture and understand what customers are seeking assistance for even before they complete and send their chat messages.
The live chat software also permits them to instantly respond to site visitors and customers and give them the answers they need without typing a single word. This is made possible through the aid of canned messages or replies. Canned messages or responses are common answers to questions that can be created, stored, and retrieved at any time. Customer service or support staff simply need to click a button and select from these canned messages or responses when they are responding to customers, allowing them to deliver quick, concise, and consistent answers.
Show MoreOverview of IMsupporting Features
- Live Chat Popup Customization
- User Queuing
- Departments
- Canned Replies
- Star Rating System
- Offline Messages
- Foresight Technology
- Real-Time Visitor Monitoring
Awards & Quality Certificates
IMsupporting Position In Our Categories
Knowing that businesses have distinctive business-related wants, it is only rational that they steer clear of paying for a one-size-fits-all, ”best” software. Be that as it may, it would be almost impossible to try to find such application even among well-known software solutions. The right thing to undertake should be to take note of the different essential factors which merit investigation including important features, costing, skill levels of staff members, organizational size, etc. The second step is, you should follow through the research to a full extent. Read some of these IMsupporting evaluations and check out the other software programs in your list more closely. Such all-encompassing research guarantee you stay away from ill-fitting apps and buy the one that includes all the features your company requires.
Position of IMsupporting in our main categories:
TOP
50
IMsupporting is one of the top 50 Customer Support Software products
Each company has its own characteristics, and might need a specific Customer Support Software solution that will be adjusted to their company size, type of customers and employees and even individual industry they cater to. We advise you don't count on getting a perfect services that is going to be suitable for each business no matter what their history is. It may be a good idea to read a few IMsupporting Customer Support Software reviews first and even then you should remember what the solution is intended to do for your company and your workers. Do you require a simple and intuitive solution with just essential features? Will you really make use of the complex tools required by pros and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a reliable solution that will fit your budget.
How Much Does IMsupporting Cost?
IMsupporting Pricing Plans:
Free Trial
Personal
£9.99/month
Standard
£14.99/month
Business
£49.99/month
Bespoke
£299/month
What are IMsupporting pricing details?
IMsupporting Pricing Plans:
Free Trial
Personal
£9.99/month
Standard
£14.99/month
Business
£49.99/month
Bespoke
£299/month
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Personal – £9.99/month
- Ideal for small personal websites
- 1 user/staff account
- Unlimited liver chats per day
- System customization
- Stats & Reporting
Standard – £14.99/month
- Suitable for growing websites
- 3 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Business – £49.99/month
- For growing businesses
- 10 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Bespoke – Starts at £299/month
- A customizable live chat solution
- Dedicated server
- A bespoke live chat system
- White-labeling
User Satisfaction
Positive Social Media Mentions
21
Negative Social Media Mentions
0
We realize that when you decide to get a Customer Support Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to discover if the actual users and companies that use it are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and IMsupporting reviews across a wide array of social media sites. The information is then presented in an easy to digest way indicating how many users had positive and negative experience with IMsupporting. With that information available you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for IMsupporting?
IMsupporting provides plugins that allow you to integrate the software with the following CMS tools:
- Drupal
- WordPress
- Blogger
- Joomla
- BigCommerce
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