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TeamViewer REVIEW

Customer Support Software

24 user reviews
USER SATISFACTION 96%
OUR SCORE 8.4

What is TeamViewer?

TeamViewer is a tool that lets users connect to multiple workstations remotely. While there are other platforms out there that offer similar capabilities, TeamViewer provides an extremely powerful and highly accessible system. Popular among individual users to large corporations, TeamViewer does make things a lot easier, whether you are managing a complex IT infrastructure or fixing a neighbor’s computer without actually going to their location.

Ideal for desktop sharing, remote control, and file transfer, TeamViewer can easily work behind any firewall or Nat proxy. Unlike similar applications where control runs on a one-way street, control can be passed from one person to another.

Overview of TeamViewer Benefits

TeamViewer brings a ton of advantages for businesses who want to be on top of their IT infrastructure and processes. Listed below are just three of the pros that come with TeamViewer:

  • Easy transfer or passing of control from one party to another. This speeds up the workflow and improves productivity as well.
  • Team sessions make it easy for administrators to manage multiple parties at any given time.
  • Quick and easy file sharing using a drag and drop interface allows users to collaborate and work together in fixing issues.

Overview of TeamViewer Features

  • Remote Support
  • Remote Administration
  • Remote Access
  • Home Office
  • Online Meetings
  • Online Presentation
  • Training Session
  • Online Teamwork
  • Chat and nudge
  • Push text to device clipboard
  • Push and pull Wi-Fi settings
  • Pull system log files
  • See a list of all installed apps
  • Real-time screen sharing
  • Secure connection
  • User management
  • Log every support connection
  • Web-based connections
  • Central setting policies
  • Service queue with session codes
  • Customer modules with your own corporate design
  • IT management with ITbrain™

TeamViewer Position In Our Categories

Position of TeamViewer in our main categories:

100

TeamViewer is one of the top 100 Customer Support Software products

100

TeamViewer is one of the 100
Customer Support Software products


TeamViewer is also listed in the following subcategories:

Category:Position:Category:Position:
Remote Support Software#8
Category:Position:
Remote Support Software#8

There are well-liked and widely used systems in each software category. But are they automatically the best fit for your organization’s special wants? A market-leading software product may have thousands of subscribers, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few TeamViewer reviews and think about the aspects that you wish to have in the software such as the price, main functionality, available integrations etc. Then, choose a few solutions that fit your wants. Check out the free trials of these platforms, read online opinions, get explanations from the seller, and do your homework meticulously. This profound research is sure to help you find the best software platform for your organization’s unique needs.

How Much Does TeamViewer Cost?

TeamViewer Pricing Plans:
Free trial
Free
Free
Business
$749
Premium
$1,499
Corporate
$2,839

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TeamViewer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TeamViewer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

96

NEGATIVE SOCIAL MENTIONS

6

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Free
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

What are TeamViewer pricing details?

TeamViewer Pricing Plans:
Free trial
Free
Free
Business
$749
Premium
$1,499
Corporate
$2,839

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

What integrations are available for TeamViewer?

TeamViewer supports integrations with the following business systems and applications:

  • Microsoft Outlook
  • JIRA
  • Spiceworks
  • ZenDesk

User reviews


User reviews in total: 24

19
5
0
0
0

Average Rating:

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The most favorable review

Austin

2 months ago


Pros: I love how I can easily distribute Teamviewer across the company. It’s portable, compatible and customizable. With a portable link my clients can download it without installation and without complex steps. Simple steps are: Click-download-double click and you are ready to use this great software. With execute option I can use it on my computer without installation. It’s simply the best.

Cons: It’s not a dislike, but I would like to see Teamviewer with Linux as well. Overall, the product is great.

The least favorable review

Shelly

2 months ago


Pros: TeamViewer is simple and easy to use software. The quality of the connection is great and it can be used by everyone no matter the experience or knowledge in IT section. It’s out-of-the-box solution. What’s more is free for non-commercial uses.

Cons: They could make some advanced administration features, and they could work on its speed as well.

Published 2 months ago
Verified
user
TeamViewer is simple and easy to use software. The quality of the connection is great and it can be used by everyone no matter the experience or knowledge in IT section....



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I love how I can easily distribute Teamviewer across the company. It’s portable, compatible and customizable. With a portable link my clients can download it without...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
With TeamViewer I can share presentations, remote other computers for assistance, I can use chat, audio, video or webcam. I like that it is free for non-commercial uses...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I love this software, because I can work on my office Pc remotely, all I need to do is to leave the server running, and I can log in to my office Pc from anywhere. I have...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
TeamViewer is great software, because I can share my screen, presentations with my team, I can use it for personal assistance. What’s more, it is free for personal use....



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I use TV for a personal projects, I can check my Pc from my phone. There is a chat, VOIP and even an option for Presentation. I can show off my Power Point Presentation...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I use TV for a personal projects, I can check my Pc from my phone. There is a chat, VOIP and even an option for Presentation. I can show off my Power Point Presentation...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Thanks to chat and call features I can interact with my customers, and solve their issues by using this wonderful system TeamViewer. It is time saving and saves money as...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I love that with tool I can work on my Office Pc remotely I just need to leave the server running so I can log-in to my office Pc from home or anywhere. I have great...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Very simple software. With TeamViewer you don’t need to have VPN or set up proxy, in other words, you don’t need to waste your time anymore. All you need to do is to...



What do you think about this review? Great Poor

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