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Infor CRM Review

Infor CRM
Our score: 9.0 User satisfaction: 99%

What is Infor CRM?

Infor CRM optimizes customer data – a vital company asset in today’s data-driven business environment. The high-tech CRM offers wide customization and powerful capabilities that lets you provide personalized experiences to your customers as well as drive employee productivity and improve your CRM processes.

The software allows you to address business requirements when it comes to creating information-filled profiles of customer, delivering integration and connectivity, and giving full support to your mobile teams. Infor CRM provides deep analytics and evaluation of KPIs so you get a better view of performance from your team and business operations. You’ll be able to expand your reach and make information-based decisions that help improve company revenues. The software is offered via custom pricing, allowing you to get the best mix of tools and features tailor fit for your business.

Overview of Infor CRM Benefits

Infor CRM does much more than to improve relationships between businesses and their consumer base. This feature-packed CRM tool has all the essential applications and functionalities to you succeed in today’s very competitive landscape by enabling you to pinpoint solid prospects, retain current customers, and get full visibility over your business.

With Infor CRM, you can build rich client profiles based on precise interactions and information sourced from relevant data inside and outside of your organization. With its integration options and collaborative tools, you’ll have a more cohesive and productive team to carry out their tasks.

Infor CRM works with a number of ERP platforms to give your business a scalable and robust framework. Alongside cloud, mobile, and social capabilities, the unified solution provides unprecedented visibility over your entire enterprise.

With Infor CRM, it is easy to empower your mobile workforce. The platform extends its rich CRM functionality to smartphones and tablets, ensuring that your field personnel and mobile employees have that strong and distinctive competitive advantage that can help drive productivity and significantly raise your business revenue.

Infor CRM also comes with a plethora of reporting and analytics applications that allows users to address user and company requirements at all levels of sophistication. From basic lookup, group, and reporting capabilities, to interactive dashboards, timeline visualizations, and custom reports, Infor CRM delivers powerful solutions that dramatically boost individual effectiveness and maximize organizational and customer intelligence.

Overview of Infor CRM Features

  • Open access
  • Mobile app
  • Embedded CRM
  • Integration options
  • Open APIs
  • Works with popular ERPs
  • Adaptable & scalable platform

Infor CRM Position In Our Categories

Knowing that companies have distinct business-related demands, it is rational that they avoid deciding on an all-encompassing, “perfect” system. At any rate, it is futile to discover such application even among widely used software solutions. The practical step to do is to list the different critical factors which merit scrutiny like major features, plans, skill capability of the employees, organizational size, etc. Next, you should follow through your product research fully. Have a look at some Infor CRM reviews and look into each of the applications in your shortlist more closely. Such detailed product investigation ensure you stay away from mismatched applications and subscribe to the system that provides all the function your business requires in growing the business.

Position of Infor CRM in our main categories:

TOP 50

Infor CRM is one of the top 50 CRM Software products

If you are interested in Infor CRM it may also be beneficial to examine other subcategories of CRM Software gathered in our base of B2B software reviews.

It's essential to realize that virtually no app in the CRM Software category is a perfect solution able to meet all the goals of different company types, sizes and industries. It may be a good idea to read a few Infor CRM CRM Software reviews first as certain software can perform well only in a very narrow set of applications or be prepared with a very specific type of industry in mind. Others can operate with a goal of being easy and intuitive and as a result lack complex functionalities welcomed by more experienced users. You can also come across software that cater to a broad group of users and provide a powerful feature toolbox, however this in most cases comes at a more significant cost of such a software. Ensure you're aware of your needs so that you purchase a software that has specifically the functionalities you search for.

How Much Does Infor CRM Cost?

Infor CRM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Infor CRM pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

User Satisfaction

Positive Social Media Mentions 114
Negative Social Media Mentions 1

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Infor CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Infor CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Infor CRM Comparisons

Infor CRM user reviews

Easy to organize and edit with better tracking functionalities

Read full review >
Lawrence
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

One application that lets me reference my notes easily

Read full review >
Courtney
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.09.2019 Company Size: 11-50 Employees Industry: Financial Services

Helping us drill down the concerns and issues of our clients

Read full review >
Dwight
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Computer Software

A great sales tool with a great Outlook integration solution

Read full review >
Benny
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

A stable, organized, and easy to use product for our business

Read full review >
Rex
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.08.2018 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

What are Infor CRM pricing details?

Infor CRM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Infor CRM pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

What integrations are available for Infor CRM?

Infor CRM offers standard open APIs & integration options.

Infor CRM average rating:

Average score
4.6/5 (9 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Rex

PROS: Infor CRM is a very stable product, well organized and easy to use. It is providing great and really needed updates to the product making it even better and fixing issues that previously ignored.

CONS: It has a lot of legacy code and is behind in some technologies. The mobile version is very limited and there is no easy way to transfer the tools created for the LAN client into the web or mobile platform. If you add custom code it is going to be hard to apply updates.

Reviewed 2 years ago

Read full review >

The least favorable review

Courtney

PROS: Infor CRM allows me to view individual notes or scroll down through a continuous sales history. Creating groups and associations lets me easily reference similar accounts meeting criteria that I define, or put my "crib notes" and important facts I want to easily reference.

CONS: Search function is a little clunky. It will give you every instance of a word, but it's usually too much to be useful. I hate that the system crashes unless I use the Firefox browser; I much prefer Chrome or even IE. Also, I hate that if I have to change a window quickly, I lose everything unless I obsessively click the "save" icon all the time. I can't even rearrange the toolbar to suit my needs rather than some arbitrary configuration.

Reviewed 7 months ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Easy to organize and edit with better tracking functionalities

Read full review >
Lawrence
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: It is easy to organize our customers and easily edit dropdowns for coding. We also use the Swiftpage module to send multiple newsletters and eblasts while recording a note of the send in the contact record. But the best feature for us is the ability to use tickets to create workflows and generate visibility without documentation.

CONS: You can't do zip code range searches and there are some groups that you can't make without creating joins such as associations. It would be great if we were able to have advanced customer hierarchies for CPG. For inside sales/telemarketing, I wish that activities could be sorted more, and that there were more options.

What do you think about this review? Great Poor

One application that lets me reference my notes easily

Read full review >
Courtney
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.09.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: Infor CRM allows me to view individual notes or scroll down through a continuous sales history. Creating groups and associations lets me easily reference similar accounts meeting criteria that I define, or put my "crib notes" and important facts I want to easily reference.

CONS: Search function is a little clunky. It will give you every instance of a word, but it's usually too much to be useful. I hate that the system crashes unless I use the Firefox browser; I much prefer Chrome or even IE. Also, I hate that if I have to change a window quickly, I lose everything unless I obsessively click the "save" icon all the time. I can't even rearrange the toolbar to suit my needs rather than some arbitrary configuration.

What do you think about this review? Great Poor

Helping us drill down the concerns and issues of our clients

Read full review >
Dwight
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Computer Software

PROS: I do like the ticketing system and how we were able to set up teams or individuals on certain issues that were addressed in the ticket. I know that if were to spend more time and resources into customizing this for our business that we would be able to work more efficiently.

CONS: There could be a better way to show a user who's already working on the ticket. As it works right now is that the user has to "punch-in" when they access the ticket and our staff is not very good about that.

What do you think about this review? Great Poor

A great sales tool with a great Outlook integration solution

Read full review >
Benny
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: "XBar", Infor CRM's Outlook integration solution, is one of the best Outlook integrations on the market. It's evident it put in tons of time and resources into the product. It also has one of the very best (and easiest to use) mobile clients for mobile sales teams.

CONS: Infor CRM doesn't have as many integrations as Salesforce or SugarCRM and is harder to customize. Some users may also find that it isn't for their particular industry. It is a very horizontal product, but I see it working best for manufacturers and heavily-mobile sales teams.

What do you think about this review? Great Poor

A stable, organized, and easy to use product for our business

Read full review >
Rex
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.08.2018 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

PROS: Infor CRM is a very stable product, well organized and easy to use. It is providing great and really needed updates to the product making it even better and fixing issues that previously ignored.

CONS: It has a lot of legacy code and is behind in some technologies. The mobile version is very limited and there is no easy way to transfer the tools created for the LAN client into the web or mobile platform. If you add custom code it is going to be hard to apply updates.

What do you think about this review? Great Poor

Flexible and customizable for our needs

Read full review >
Nadine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.01.2018 Company Size: More than 100 Employees Industry: Logistics and Supply Chain

PROS: The strength of Infor CRM is its flexibility of the application. They have provided framework where we can customize and mold the application to fit our business needs and strategy. It is simply a superior product for people who don't have a cookie cutter business.

CONS: It would be the issues on the hotfix and upgrade capability of the application. They come at such a quick pace that it doesn't allow a large organization such as mine to move as quickly as they do.

What do you think about this review? Great Poor

Easy customization to expand our product’s capabilities if needed

Read full review >
Donna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.01.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: As a developer I find the customization of the LAN client fairly straightforward. You can achieve basic or complex modifications to the system and it is easy to track these modifications within the Architect client app using version numbering and project bundles.

CONS: The customization process for the web client is very complicated and can often be quite unreliable. Transferring custom development from the LAN to Web clients can be a lengthy process. The Application Architect script editing tools are very minimal as well.

What do you think about this review? Great Poor

Keeps better track of our sales and services

Read full review >
Alberto
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Infor CRM has a nice layout and design. Setting up accounts was easy and users were able to work on the same day of creating their accounts. Mail integration is also great and people would not need to have both their mail and CRM open.

CONS: Updates come in slow and with the rapid speed that other companies are moving, I feel that they lag behind them. For one, it does not work for Windows 10 at the moment and it will be detrimental to the software in the future.

What do you think about this review? Great Poor

Lets us build customizations without needing a third party

Read full review >
Cynthia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.12.2017 Company Size: More than 100 Employees Industry: Financial Services

PROS: We can build pretty much anything they need within Infor CRM. We can make customizations without having to pay a third party. We have also found that it has kept up changes in technology by introducing mobile and web versions of the application while still supporting their fat client, allowing us to keep our power users happy internally and get critical information into the hands of our sales force.

CONS: It has worked very well, but the web client was rolled out with inadequate documentation. I would also like to see an upgrade path from the fat client to the web client that we can refer should the need arise for our business in the future.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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