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Infor CRM REVIEW

CRM Software

9 user reviews
USER SATISFACTION 99%
OUR SCORE 9.0

What is Infor CRM?

Infor CRM is an award-winning, state-of-the-art technology solution that enables businesses to fully optimize the value of their most important corporate asset— customer data. Infor CRM’s exceptional usability and versatile configuration capabilities allow rich, personalized user experiences, helping companies to ensure adoption and productivity.

Infor CRM effectively addresses the need of every business to have a hub for commercial operations by enabling the creation of rich customer profiles, delivering total connectivity and integration, and empowering the mobile workforce. The application also provides robust data analytics and assessment of key performance indicators to allow business to attain a deeper understanding of individual, team, and business performance. Thus, businesses and organizations are capable of reaching and implementing strategic decisions that impact bottom lines in the most positive way. The best thing about it is that the vendor delivers quoted pricing plans, namely it adjusts the price to suit the exact needs of your business.

Overview of Infor CRM Benefits

Infor CRM does much more than to improve relationships between businesses and their consumer base. This feature-packed CRM tool has all the essential applications and functionalities to help businesses succeed in today’s very competitive landscape by enabling them to identify new leads, keep up with existing clients, and achieve and maintain a total picture of their business, to mention a few.

With Infor CRM, you can create rich customer profiles based on accurate information and interactions that are captured across your organization as well as external data sources. You also enjoy enhanced productivity and collaboration via rich integration with business management tools as well as productivity applications.

Infor CRM provides back office integration with several ERP applications through Infor ION™, Infor’s Intelligent Open Network, a purpose-built middleware platform that offers businesses a simple but robust and scalable framework. This framework enables organizations to experience software without borders. The result is visibility that is experienced across the entire enterprise on top a unified platform for social, mobile, and cloud.

With Infor CRM, it is easy to empower your mobile workforce. The platform extends its rich CRM functionality to smartphones and tablets, ensuring that your field personnel and mobile employees have that strong and distinctive competitive advantage that can help drive productivity and significantly raise your business revenue.

Infor CRM also comes with a plethora of reporting and analytics applications that allows users to address user and company requirements at all levels of sophistication. From basic lookup, group, and reporting capabilities, to interactive dashboards, timeline visualizations, and custom reports, Infor CRM delivers powerful solutions that dramatically boost individual effectiveness and maximize organizational and customer intelligence.

Overview of Infor CRM Features

  • Access for everyone
  • No install mobile version
  • Embedded CRM inside Microsoft® Outlook® with Infor CRM Xbar for Outlook®
  • Standard open APIs & integration options
  • Seamless integration with back office systems via Infor ION®
  • Modern architecture with adaptable platform to meet unique company and customer needs

Infor CRM Position In Our Categories

Position of Infor CRM in our main categories:

50

Infor CRM is one of the top 50 CRM Software products

50

Infor CRM is one of the top 50
CRM Software products


If you are considering Infor CRM it could also be sensible to investigate other subcategories of Best CRM Software gathered in our database of SaaS software reviews.Customer Service Software, Online CRM Software, Social CRM Software

Every enterprise is different, and may call for a specific CRM Software solution that will be fit for their business size, type of clients and staff and even specific industry they deal with. You should not count on locating an ideal solution that is going to be suitable for every company regardless of their background is. It may be a good idea to read a few Infor CRM reviews first and even then you should keep in mind what the solution is intended to do for your company and your workers. Do you need an easy and straightforward service with just essential features? Will you actually make use of the advanced tools needed by pros and big enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy software that will match your budget.

How Much Does Infor CRM Cost?

Infor CRM Pricing Plans:

Infor CRM pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Infor CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Infor CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

114

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • International
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Infor CRM pricing details?

Infor CRM Pricing Plans:

Infor CRM pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

What integrations are available for Infor CRM?

Infor CRM offers standard open APIs & integration options.

User reviews


User reviews in total: 9

3
5
1
0
0

Average Rating:

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The most favorable review

Nadine A.

7 months ago


Pros:
The strength of Infor CRM is its flexibility of the application. They have provided framework where we can customize and mold the application to fit our business needs and strategy. It is simply a superior product for people who don't have a cookie cutter business.

Cons:
It would be the issues on the hotfix and upgrade capability of the application. They come at such a quick pace that it doesn't allow a large organization such as mine to move as quickly as they do.

The least favorable review

Courtney H.

7 months ago


Pros:
Infor CRM allows me to view individual notes or scroll down through a continuous sales history. Creating groups and associations lets me easily reference similar accounts meeting criteria that I define, or put my "crib notes" and important facts I want to easily reference.

Cons:
Search function is a little clunky. It will give you every instance of a word, but it's usually too much to be useful. I hate that the system crashes unless I use the Firefox browser; I much prefer Chrome or even IE. Also, I hate that if I have to change a window quickly, I lose everything unless I obsessively click the "save" icon all the time. I can't even rearrange the toolbar to suit my needs rather than some arbitrary configuration.

Published 7 months ago
Verified
user
The strength of Infor CRM is its flexibility of the application. They have provided framework where we can customize and mold the application to fit our business needs...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
We can build pretty much anything they need within Infor CRM. We can make customizations without having to pay a third party. We have also found that it has kept up...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
It is easy to organize our customers and easily edit dropdowns for coding. We also use the Swiftpage module to send multiple newsletters and eblasts while recording a...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Infor CRM allows me to view individual notes or scroll down through a continuous sales history. Creating groups and associations lets me easily reference similar accounts...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
"XBar", Infor CRM's Outlook integration solution, is one of the best Outlook integrations on the market. It's evident it put in tons of time and resources into the...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
As a developer I find the customization of the LAN client fairly straightforward. You can achieve basic or complex modifications to the system and it is easy to track...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Infor CRM is a very stable product, well organized and easy to use. It is providing great and really needed updates to the product making it even better and fixing issues...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
Infor CRM has a nice layout and design. Setting up accounts was easy and users were able to work on the same day of creating their accounts. Mail integration is also...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I do like the ticketing system and how we were able to set up teams or individuals on certain issues that were addressed in the ticket. I know that if were to spend more...



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