InMoment Review
What is InMoment?
InMoment helps you make more informed decisions based on customer data for a variety of uses, including campaigns, product development, customer service and generally planning your marketing strategy around your Ideal Customer Personas. The web-based CX management software assists companies by taking insights from customer stories and experiences to come up with more strategic business decisions as well as improved customer relations. Furthermore, these stories are shared with people from inside and outside the organization to build advocacy and spur employee engagement.
Having more ways to collect data from customers translates to better informed actions and decisions for a business. Customer information – feedback, comments, replies, recommendations and other similar data – is vital and getting it from as many sources as possible through as many means available will provide your business a competitive edge. However, having relevant data is only the first step. InMoment applies advanced analytics and combs through the wealth of information to provide you valuable insights in real-time anytime you need them.
Show MoreOverview of InMoment Benefits
InMoment’s listening technologies facilitate collection of the best data, initiating smart actions, and forging meaningful customer relationships. The platform’s information gathering and analytics products and services bring an array of advantages:
Experience Hub – gathers information from various InMoment services and other sources to help a company manage and act on customer experience data. The Hub connects with business tools to allow company-wide sharing of customer feedback.
Voice of the Customer (VoC) – tools that give feedback and alerts to employees based on incoming customer data, enabling personnel from across your organization to listen to, understand and share customer experience stories.
Analytics Overlay –analytics on existing VoC data permit the extraction of more actionable intelligence from unstructured data.
Closed Loop – equips frontline employees the ability to resolve individual customer concerns by quickly identifying root causes of issues.
Employee Engagement – captures and shares feedback from employees about their customers’ experiences; provides insights on employee-customer impact, influence and relation.
Professional Services – supplement technology solutions with professional services from InMoment’s in-house specialist team.
GoRecommend – provides customers with a social feedback mechanism for their recommendation after a positive experience, the effectiveness of which can then be measured.
OpenTell – presents potential customers with pertinent information about businesses through a representative sample of reviews.
Show MoreOverview of InMoment Features
- Video, Voice, Text & Active Listening
- Full Web Feedback Integration
- Fast Video Transcription
- Role-based Reporting
- Auto-route Reporting
- Customizable Dashboards
- Case Management
- Text Analytics
- Automated Real-time Alerts
- Personalized Coaching Opportunities
- Location-specific Recommendations
InMoment Position In Our Categories
Keeping in mind businesses have specific business wants, it is only wise they avoid settling on a one-size-fits-all, “perfect” business program. Needless to say, it is troublesome to try to come across such an app even among sought-after software solutions. The better step to do is to write the different vital functions that need careful thought like key features, costing, technical skill levels of the users, organizational size, etc. After which, you should follow through your product research systematically. Browse through some of these InMoment evaluations and look into the other software products in your list in detail. Such comprehensive product investigation ensure you steer clear of unfit apps and buy the one which includes all the aspects your business requires for success.
Position of InMoment in our main categories:
TOP
20
InMoment is one of the top 20 Customer Experience Management Software products
If you are interested in InMoment it could also be sensible to examine other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.
Enterprises have unique needs and requirements and no software platform can be just right in such a scenario. It is useless to try to find an ideal off-the-shelf software product that meets all your business needs. The wise thing to do would be to customize the solution for your unique needs, employee skill levels, finances, and other factors. For these reasons, do not hasten and subscribe to well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your research, investigate each short-listed system in detail, read a few InMoment Customer Experience Management Software reviews, call the maker for clarifications, and finally choose the app that presents what you want.
How Much Does InMoment Cost?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are InMoment pricing details?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
User Satisfaction
Positive Social Media Mentions
8
Negative Social Media Mentions
0
We are aware that when you decide to buy a Customer Experience Management Software it’s vital not only to find out how professionals score it in their reviews, but also to check whether the real people and enterprises that use these solutions are genuinely happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InMoment reviews across a wide range of social media sites. The information is then featured in an easy to understand form showing how many people had positive and negative experience with InMoment. With that information available you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for InMoment?
- Yelp
- Google+
- TripAdvisor
- OpenTable
- UrbanSpoon
- FourSquare
- Voxpopme
- OneLogin
- All popular CRM
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