InMoment Review
What is InMoment?
InMoment helps you make more informed decisions based on customer data for a variety of uses, including campaigns, product development, customer service and generally planning your marketing strategy around your Ideal Customer Personas. The web-based CX management software assists companies by taking insights from customer stories and experiences to come up with more strategic business decisions as well as improved customer relations. Furthermore, these stories are shared with people from inside and outside the organization to build advocacy and spur employee engagement.
Having more ways to collect data from customers translates to better informed actions and decisions for a business. Customer information – feedback, comments, replies, recommendations and other similar data – is vital and getting it from as many sources as possible through as many means available will provide your business a competitive edge. However, having relevant data is only the first step. InMoment applies advanced analytics and combs through the wealth of information to provide you valuable insights in real-time anytime you need them.
Show MoreOverview of InMoment Benefits
InMoment’s listening technologies facilitate collection of the best data, initiating smart actions, and forging meaningful customer relationships. The platform’s information gathering and analytics products and services bring an array of advantages:
Experience Hub – gathers information from various InMoment services and other sources to help a company manage and act on customer experience data. The Hub connects with business tools to allow company-wide sharing of customer feedback.
Voice of the Customer (VoC) – tools that give feedback and alerts to employees based on incoming customer data, enabling personnel from across your organization to listen to, understand and share customer experience stories.
Analytics Overlay –analytics on existing VoC data permit the extraction of more actionable intelligence from unstructured data.
Closed Loop – equips frontline employees the ability to resolve individual customer concerns by quickly identifying root causes of issues.
Employee Engagement – captures and shares feedback from employees about their customers’ experiences; provides insights on employee-customer impact, influence and relation.
Professional Services – supplement technology solutions with professional services from InMoment’s in-house specialist team.
GoRecommend – provides customers with a social feedback mechanism for their recommendation after a positive experience, the effectiveness of which can then be measured.
OpenTell – presents potential customers with pertinent information about businesses through a representative sample of reviews.
Show MoreOverview of InMoment Features
- Video, Voice, Text & Active Listening
- Full Web Feedback Integration
- Fast Video Transcription
- Role-based Reporting
- Auto-route Reporting
- Customizable Dashboards
- Case Management
- Text Analytics
- Automated Real-time Alerts
- Personalized Coaching Opportunities
- Location-specific Recommendations
InMoment Position In Our Categories
Bearing in mind businesses have their own business demands, it is only practical that they avoid buying a one-size-fits-all, ideal solution. However, it would be almost impossible to chance on such an app even among popular software solutions. The clever thing to undertake can be to note down the varied significant factors that necessitate inspection like major features, budget, technical skill ability of the users, business size, etc. Thereafter, you must conduct the research systematically. Have a look at these InMoment review articles and check out the other software options in your list in detail. Such well-rounded product investigation makes sure you take out unfit software solutions and buy the system which has all the features your business requires for optimal results.
Position of InMoment in our main categories:
TOP
20
InMoment is one of the top 20 Customer Experience Management Software products
If you are considering InMoment it could also be sensible to analyze other subcategories of Customer Experience Management Software collected in our base of SaaS software reviews.
Since each enterprise has particular business requirements, it is advisable for them to abstain from seeking a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such an app even among widely used software solutions. The intelligent thing to do would be to catalog the various essential factors that require consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some InMoment Customer Experience Management Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth research can make sure you discard ill-fitting systems and choose the app that presents all the elements you require for business success.
How Much Does InMoment Cost?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are InMoment pricing details?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
User Satisfaction
Positive Social Media Mentions
8
Negative Social Media Mentions
0
We are aware that when you choose to get a Customer Experience Management Software it’s important not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual people and enterprises that purchased it are actually happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and InMoment reviews across a vast array of social media sites. The information is then presented in an easy to understand way showing how many users had positive and negative experience with InMoment. With that information available you should be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for InMoment?
- Yelp
- Google+
- TripAdvisor
- OpenTable
- UrbanSpoon
- FourSquare
- Voxpopme
- OneLogin
- All popular CRM
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