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Retently Review

Retently
Our score: 8.6 User satisfaction: N/A

What is Retently?

Retently is a Net Promoter Score® survey software created for businesses of all sizes from different industries. Trusted by reputable companies such as GlaxoSmithKline, Wantas, Mailtrack, and Pepsico, this software has sent millions of surveys worldwide since its inception. It is also known for having an average response rate of 37% so you can be confident about the quality of the NPS surveys that pass through their system.

This software is equipped with different robust features to help you in audience segmentation, custom survey creation, and multi-channel survey collection. With these numerous capabilities at your disposal, retaining customers won’t be a problem. You’ll be able to analyze feedback from your clients to improve services as well as determine any problems in your current system with ease.

Moreover, the vendor offers competitive subscription plans that may be billed monthly or annually depending on your preference. These are priced according to the number of surveys you intend to conduct on a monthly basis as well as how advanced the features you need are, so it is easy to choose one that suits your operations and falls within your budget. They also have a quote-based enterprise plan option in case you want a more personalized subscription package for your company.

Overview of Retently Benefits

Simpler Survey Creation

The effectiveness of a survey relies greatly on what questions you ask your customers. With Retently, you get access to a wide selection of pre-built survey templates with targeted questions that will help you get the answers you are looking for. These templates are highly customizable, so you can tweak its look or content according to the branding of your company. Of course, you can also make one from scratch should you decide to do so.

Optimized NPS Automation

You already spend a lot of time trying to find ways to improve customer service so why should you exert extra hours into conducting your NPS surveys? With Retently, you can automate your campaigns by simply setting up your survey and programming when the program should send the survey to your target audience. You can even create scenarios or set specific events as triggers in order to further optimize your automation campaign.

Wider Audience Reach

One of the most difficult parts of conducting surveys is reaching your audience. This is Retently offers multi-channel support so that you can reach a larger number of customers and collect a more diverse pool of feedback for your company. Be it through email, via social media, or through your web application, this software solution can send out surveys and consolidate information from different platforms so that you get a higher response rate on your surveys.

Highly Personalized User Experience

The platform can integrate with an extensive selection of native applications and third-party systems such as Zapier, Hubspot, Salesforce, and Shopify. With this, you can configure your program according to your existing processes or the changing needs of your business.

Overview of Retently Features

  • Targeted Surveys
  • Advanced Reports
  • Simple Segmentation
  • Custom Templates
  • Multiple Survey Channels
  • Transactional NPS Campaigns
  • NPS Automation Scenarios
  • Native Integrations

Retently Position In Our Categories

Since companies have particular business-related needs, it is only prudent they steer clear of getting an all-encompassing, “perfect” system. Having said that, it would be almost impossible to try to discover such application even among well-known software systems. The correct step to undertake is to take note of the different significant aspects that merit scrutiny like major features, costing, skill ability of the users, company size, etc. Then, you must double down on your product research thoroughly. Browse over some of these Retently review articles and scrutinize each of the software programs in your shortlist more closely. Such well-rounded product investigation makes sure you circumvent unsuitable apps and buy the system which offers all the tools you require business requires.

Position of Retently in our main categories:

TOP 50

Retently is one of the top 50 Customer Experience Management Software products

TOP 10

Retently is one of the 10 Survey Software products

Retently is also listed in the following subcategories:

It is crucial to keep in mind that virtually no service in the Customer Experience Management Software category will be a perfect solution able to meet all the requirements of different company types, sizes and industries. It may be a good idea to read a few Retently Customer Experience Management Software reviews first as some software may perform well only in a very narrow set of applications or be designed with a really specific type of industry in mind. Others might function with an idea of being simple and intuitive and as a result lack complex elements welcomed by more experienced users. You can also find apps that cater to a wide group of customers and provide a complex feature toolbox, but this in most cases comes at a more significant price of such a solution. Ensure you're aware of your requirements so that you select a service that offers exactly the functionalities you search for.

How Much Does Retently Cost?

Retently Pricing Plans:

Free Trial

Basic

$39 per month

Growth

$99 per month

Premium

$249 per month

Enterprise

Contact vendor

Retently offers different subscription packages depending on the types of features you need, the number of users you need the system to support, and the amount of surveys you intend to conduct monthly. This way, you get the most out of your budget and make sure you are only paying for what your operations require. If you still feel unsure about investing in this product, the vendor also has a free 14-day trial so that you can get a better feel of the features that the application has to offer.

Basic Plan – $39 per month / $328 per year

A basic NPS service for companies that start tracking and improving customer sentiment.

  • 1,000 Monthly Surveys
  • 1 Campaign
  • 1 User
  • Email surveys
  • Multi-language survey templates
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • Email Marketing Integrations
  • Slack Integration

Growth Plan – $99 per month / $832 per year

Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional NPS.

  • 5,000 Monthly Surveys
  • 5 Campaigns
  • 5 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration

Premium Plan – $249 per month / $2092 per month

Designed for companies that need to automate the processing of high volume customer feedback.

  • 15,000 Monthly Surveys
  • 15 Campaigns
  • 15 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data

Enterprise Plan – Contact Vendor for Pricing

Customer experience management for companies looking for tailored solutions and custom integrations.

  • Custom Monthly Surveys
  • Custom Campaigns
  • Custom Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data
  • Data Warehousing
  • On-Premise, White-Label Service

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Retently reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Retently. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Retently Comparisons

Retently user reviews

A tool that can turn your detractors into evangelizers!

Read full review >
Susanna
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.08.2019 Company Size: More than 100 Employees Industry: Others

What are Retently pricing details?

Retently Pricing Plans:

Free Trial

Basic

$39 per month

Growth

$99 per month

Premium

$249 per month

Enterprise

Contact vendor

Retently offers different subscription packages depending on the types of features you need, the number of users you need the system to support, and the amount of surveys you intend to conduct monthly. This way, you get the most out of your budget and make sure you are only paying for what your operations require. If you still feel unsure about investing in this product, the vendor also has a free 14-day trial so that you can get a better feel of the features that the application has to offer.

Basic Plan – $39 per month / $328 per year

A basic NPS service for companies that start tracking and improving customer sentiment.

  • 1,000 Monthly Surveys
  • 1 Campaign
  • 1 User
  • Email surveys
  • Multi-language survey templates
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • Email Marketing Integrations
  • Slack Integration

Growth Plan – $99 per month / $832 per year

Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional NPS.

  • 5,000 Monthly Surveys
  • 5 Campaigns
  • 5 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration

Premium Plan – $249 per month / $2092 per month

Designed for companies that need to automate the processing of high volume customer feedback.

  • 15,000 Monthly Surveys
  • 15 Campaigns
  • 15 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data

Enterprise Plan – Contact Vendor for Pricing

Customer experience management for companies looking for tailored solutions and custom integrations.

  • Custom Monthly Surveys
  • Custom Campaigns
  • Custom Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data
  • Data Warehousing
  • On-Premise, White-Label Service

What integrations are available for Retently?

Retently offers API capabilities, allowing it to blend seamlessly with third-party applications such as:

  • Zapier
  • Intercom
  • Slack
  • Salesforce
  • Hubspot
  • Microsoft Dynamics
  • Shopify
  • Magento
  • WooCommerce
  • MailChimp
  • Constant Contact
  • Aweber
  • Campaign Monitor
  • GetResponse
  • Pipedrive
  • Zendesk
  • FreshDesk
  • Help Scout
  • MonkeyLearn
  • Geckoboard
  • ChartMogul

Retently average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Susanna

PROS: One of Retently’s edge over its competitors is that it supports other messaging apps such as Slack. They have a really helpful team too.

CONS: I can’t think of any cons at the moment. The program and the people behind it are great!

Reviewed 6 months ago

Read full review >

The least favorable review

Susanna

PROS: One of Retently’s edge over its competitors is that it supports other messaging apps such as Slack. They have a really helpful team too.

CONS: I can’t think of any cons at the moment. The program and the people behind it are great!

Reviewed 6 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A tool that can turn your detractors into evangelizers!

Read full review >
Susanna
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.08.2019 Company Size: More than 100 Employees Industry: Others

PROS: One of Retently’s edge over its competitors is that it supports other messaging apps such as Slack. They have a really helpful team too.

CONS: I can’t think of any cons at the moment. The program and the people behind it are great!

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Reviewed By Nestor Gilbert
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