Retently Review
What is Retently?
Retently is a Net Promoter Score® survey software created for businesses of all sizes from different industries. Trusted by reputable companies such as GlaxoSmithKline, Wantas, Mailtrack, and Pepsico, this software has sent millions of surveys worldwide since its inception. It is also known for having an average response rate of 37% so you can be confident about the quality of the NPS surveys that pass through their system.
This software is equipped with different robust features to help you in audience segmentation, custom survey creation, and multi-channel survey collection. With these numerous capabilities at your disposal, retaining customers won’t be a problem. You’ll be able to analyze feedback from your clients to improve services as well as determine any problems in your current system with ease.
Moreover, the vendor offers competitive subscription plans that may be billed monthly or annually depending on your preference. These are priced according to the number of surveys you intend to conduct on a monthly basis as well as how advanced the features you need are, so it is easy to choose one that suits your operations and falls within your budget. They also have a quote-based enterprise plan option in case you want a more personalized subscription package for your company.
Show MoreOverview of Retently Benefits
Simpler Survey Creation
The effectiveness of a survey relies greatly on what questions you ask your customers. With Retently, you get access to a wide selection of pre-built survey templates with targeted questions that will help you get the answers you are looking for. These templates are highly customizable, so you can tweak its look or content according to the branding of your company. Of course, you can also make one from scratch should you decide to do so.
Optimized NPS Automation
You already spend a lot of time trying to find ways to improve customer service so why should you exert extra hours into conducting your NPS surveys? With Retently, you can automate your campaigns by simply setting up your survey and programming when the program should send the survey to your target audience. You can even create scenarios or set specific events as triggers in order to further optimize your automation campaign.
Wider Audience Reach
One of the most difficult parts of conducting surveys is reaching your audience. This is Retently offers multi-channel support so that you can reach a larger number of customers and collect a more diverse pool of feedback for your company. Be it through email, via social media, or through your web application, this software solution can send out surveys and consolidate information from different platforms so that you get a higher response rate on your surveys.
Highly Personalized User Experience
The platform can integrate with an extensive selection of native applications and third-party systems such as Zapier, Hubspot, Salesforce, and Shopify. With this, you can configure your program according to your existing processes or the changing needs of your business.
Show MoreOverview of Retently Features
- Targeted Surveys
- Advanced Reports
- Simple Segmentation
- Custom Templates
- Multiple Survey Channels
- Transactional NPS Campaigns
- NPS Automation Scenarios
- Native Integrations
Retently Position In Our Categories
Because companies have their own business-related demands, it is practical that they abstain from picking an all-in-one, ”best” software solution. Just the same, it is futile to discover such an app even among popular software systems. The logical step to undertake would be to spell out the various essential factors which require examination including key features, price plans, skill aptitude of the employees, business size, etc. Next, you should double down on your research fully. Read some of these Retently analyses and scrutinize each of the software systems in your list more closely. Such well-rounded product investigation ascertains you drop ill-fitting applications and select the system which delivers all the tools your company requires to achieve growth.
Position of Retently in our main categories:
TOP
50
Retently is one of the top 50 Customer Experience Management Software products
TOP
20
Retently is one of the 20 Survey Tools products
Since each company has particular business needs, it is advisable for them to abstain from searching for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such an app even among market-leading software applications. The smart thing to do would be to jot down the various vital aspects that need consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Retently Customer Experience Management Software reviews and look into each of the other systems in your shortlist in detail. Such comprehensive homework can make sure you weed out ill-fitting applications and select the solution that offers all the aspects you need for business success.
How Much Does Retently Cost?
Retently Pricing Plans:
Free Trial
Basic
$39 per month
Growth
$99 per month
Premium
$249 per month
Enterprise
Contact vendor
What are Retently pricing details?
Retently Pricing Plans:
Free Trial
Basic
$39 per month
Growth
$99 per month
Premium
$249 per month
Enterprise
Contact vendor
Retently offers different subscription packages depending on the types of features you need, the number of users you need the system to support, and the amount of surveys you intend to conduct monthly. This way, you get the most out of your budget and make sure you are only paying for what your operations require. If you still feel unsure about investing in this product, the vendor also has a free 14-day trial so that you can get a better feel of the features that the application has to offer.
Basic Plan – $39 per month / $328 per year
A basic NPS service for companies that start tracking and improving customer sentiment.
- 1,000 Monthly Surveys
- 1 Campaign
- 1 User
- Email surveys
- Multi-language survey templates
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- Email Marketing Integrations
- Slack Integration
Growth Plan – $99 per month / $832 per year
Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional NPS.
- 5,000 Monthly Surveys
- 5 Campaigns
- 5 Users
- Email surveys
- Multi-language survey templates
- In-app surveys
- Transactional surveys
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- AI-powered response analytics
- Email Marketing Integrations
- Slack Integration
- Zapier Integration
- Intercom Integration
- Shopify Integration
Premium Plan – $249 per month / $2092 per month
Designed for companies that need to automate the processing of high volume customer feedback.
- 15,000 Monthly Surveys
- 15 Campaigns
- 15 Users
- Email surveys
- Multi-language survey templates
- In-app surveys
- Transactional surveys
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- AI-powered response analytics
- Email Marketing Integrations
- Slack Integration
- Zapier Integration
- Intercom Integration
- Shopify Integration
- CRM Integrations
- Retently API
- Import of existing NPS data
Enterprise Plan – Contact Vendor for Pricing
Customer experience management for companies looking for tailored solutions and custom integrations.
- Custom Monthly Surveys
- Custom Campaigns
- Custom Users
- Email surveys
- Multi-language survey templates
- In-app surveys
- Transactional surveys
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- AI-powered response analytics
- Email Marketing Integrations
- Slack Integration
- Zapier Integration
- Intercom Integration
- Shopify Integration
- CRM Integrations
- Retently API
- Import of existing NPS data
- Data Warehousing
- On-Premise, White-Label Service
User Satisfaction
Positive Social Media Mentions
41
Negative Social Media Mentions
4
We know that when you make a decision to get a Customer Experience Management Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out whether the real clients and businesses that use this software are genuinely content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Retently reviews across a wide array of social media sites. The information is then presented in a simple to understand format revealing how many people had positive and negative experience with Retently. With that information at your disposal you should be equipped to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Retently?
Retently offers API capabilities, allowing it to blend seamlessly with third-party applications such as:
- Zapier
- Intercom
- Slack
- Salesforce
- Hubspot
- Microsoft Dynamics
- Shopify
- Magento
- WooCommerce
- MailChimp
- Constant Contact
- Aweber
- Campaign Monitor
- GetResponse
- Pipedrive
- Zendesk
- FreshDesk
- Help Scout
- MonkeyLearn
- Geckoboard
- ChartMogul
Retently User Reviews
Retently average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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A tool that can turn your detractors into evangelizers!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 01.04.2021
Company Size: More than 100 Employees
Industry: Others
PROS: One of Retently’s edge over its competitors is that it supports other messaging apps such as Slack. They have a really helpful team too.
CONS: I can’t think of any cons at the moment. The program and the people behind it are great!
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Retently user reviews
A tool that can turn your detractors into evangelizers!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 01.04.2021
Company Size: More than 100 Employees
Industry: Others
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