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LimeCall Review

LimeCall
Our score: 8.0 User satisfaction: 97%

What is LimeCall?

LimeCall is an advanced lead generation software that helps you turn visitors into qualified leads. It is a callback solution that enables you to set up a widget on your website, mobile app, or any digital platform which visitors can use to instantly connect with your representatives without hassles and disruptions. LimeCall provides your prospects and customers with the opportunity to make live calls and receive callbacks from any location and at any time they feel convenient. With this, you can shorten your lead times, improve engagements with prospects, and make your representatives more efficient. 

LimeCall permits your representatives to schedule calls with potential prospects. You can even integrate the software with your calendar app like Google Calendar so your representative won’t miss any important appointments and follow-up activities. LimeCall also has a feature that lets you automatically route calls to the right representatives, systems, devices, or phone numbers. Plus, you’re given the option to buy phone numbers that you want to show to your callers. 

The lead generation software, moreover, makes it easy for your representatives to qualify and convert potential prospects. It automatically analyzes how visitors on your website behave, scores them based on any criteria you set, and displays the right pop-up messages to qualified prospects at the right times. LimeCall is built with call analytics and integration features that assist you in getting insights into interactions with leads as well. 

Overview of LimeCall Benefits

Connect Prospects From Any Channel 

LimeCall gives your organization or business an easy way to connect and engage potential prospects from any digital channel, including your website, a mobile app, or third-party system. All you need to do is to integrate a widget into all the digital channels you’re using. Using this widget, potential prospects can instantly place calls and request callbacks from your representatives anywhere, anytime. This way, your representatives can interact with them while they are currently active on a digital channel, reducing the time they spend generating, qualifying, and converting leads. 

The lead generation software also allows potential prospects to connect with representatives while they are viewing your marketing campaigns and advertisements via Facebook, email, or any ad platform. LimeCall immediately generates web calls and callbacks from all your digital channels. This removes the hassle of searching and dialing phone numbers or using complicated voice menus. 

Automated Inbound & Outbound Calls

By using LimeCall’s call automation features, you’re ensured that prospects and customers get easily and quickly connected with the right persons at the right time and in the right place. For instance, when site visitors or app users make calls, their calls are automatically routed to the appropriate systems and phone devices depending on their concerns or issues, whether they are related to sales, billing, or support. You can set up an IVR system to enable this feature. This IVR system provides callers with a set of options that guide them to reach the right representatives or agents. 

Parallel ringing is supported by LimeCall as well. With this capability, an inbound call is connected with a group of representatives, ringing the phone devices of persons in that group all at the same time until someone answers the call. As a result, prospects and customers no longer need to wait long in call queues to get the answers and resolutions they need. 

LimeCall also automates how your representatives make outbound calls and respond to callback requests. The software gives them the ability to schedule callbacks based on what dates and times they are available or when prospects are convenient to receive callbacks. LimeCall, then, instantly connects representatives with your prospects according to the schedules both parties have agreed upon. Furthermore, you’ll be able  set callbacks for various stages of your pipeline so that your representatives can follow up with as many prospects as they can and keep them moving smoothly through the pipeline. 

Personalized Lead Engagement

LimeCall has a set of features that helps you get all the important information and insights you need about prospects and interact with them in a more personalized manner. For example, the software automatically fills in basic information about potential prospects, like their contact data, as soon as they visit your website. Your representatives can quickly access those pieces of information even before they connect with the visitors.

LimeCall, moreover, provides key lead intelligence that simplifies how your representatives assess potential prospects and engage those qualified ones. They can track and analyze the behavior and intention of potential prospects as they use your channels or interact with your ad campaigns. You can also set your own criteria for qualifying potential prospects, enabling you to apply any lead scoring system you want. 

The software also permits you to record inbound and outbound calls and access important data and metrics about calls from a dashboard. This feature aids you in understanding the needs and intentions of callers and determining whether or not they are satisfied with the way your representatives interact with them. 

Overview of LimeCall Features

  • Customizable Call Widget
  • Live Web Calling
  • Call-Back Requests
  • Multiple Digital Channels
  • Call Routing
  • Call Forwarding/Transferring
  • Parallel Ringing
  • Call Scheduling
  • Call Masking
  • Unlimited Phone Numbers
  • Free International Calls
  • Call Recording
  • Call Analytics
  • IVR System
  • Lead Data Auto-Fill
  • Lead Intelligence
  • Segmentation & Personalization Engine
  • Lead Alerts
  • Lead Qualification
  • Integrations
  • 24/7 Maintenance & Customer Support

What Problems Will LimeCall Solve?

Problem #1: Slow Resolution of Customer Problems

Customers feel frustrated when they have to wait long in getting answers to their inquiries or seeking assistance for any issues they have. With LimeCall, your teams can immediately deliver the responses and resolutions needed by your customers. You can integrate a call widget into your own website that enables customers to connect with your teams in a much easier and faster way. 

Problem #2: Customer Retention Issues

Some companies and organizing are having issues in retaining their customers. These issues occur due to various reasons like incompetent agents, absence or lack of personal touches in delivering customer service or support, and scheduling conflcts. 

LimeCall provides web call and callback solutions built to address such problems. These solutions offer features that help you improve customer retention. For instance, LimeCall allows you to  access recordings, metrics, and data on calls, which you can use to evaluate how agents perform in their calls and interact with customers. The software also permits you to give all the essential pieces of information about prospects and customers needed by your agents. This way, your agents get the chance to serve customers better. 

You can also add a personal touch to how you deliver customer service or support. With LimeCall, customers can contact and connect with real people within 28 minutes. They can launch live web calls or request callbacks from any place at any time using whatever device they want. This means they are able to instantly interact with actual persons who can listen to them, understand their concerns, and respond appropriately.

Additionally, LimeCall prevents scheduling conflicts by allowing your customers to receive callbacks on any day and at any time they prefer. By setting callback schedules they feel more convenient with, customers can connect with your agents at the right time without being disrupted in their activities. 

Problem #3: High Abandon Rates 

Organizations and call centers are often dealing with high abandon rates. Abandon rate is a metric used for calculating the percentage of customers who disconnect or end calls before reaching a representative or agent. This usually happens when customers feel tired or frustrated waiting for agents available to answer their calls. 

LimeCall is built to solve issues related to agent availability, call waiting, and call queueing that are causing organizations to have high abandonment rates. With its callback solution, customers get the opportunity to receive callbacks whenever there are available agents. This reduces the number of customers who get frustrated and angry of having to wait long before someone answers their calls.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

LimeCall Position In Our Categories

Because companies have their own business-related demands, it is only sensible that they avoid deciding on an all-encompassing, ”best” software. Just the same, it would be difficult to try to stumble on such an app even among popular software solutions. The rational step to undertake should be to narrow down the varied major functions that merit careful thought such as critical features, pricing, skill competence of staff members, organizational size, etc. Thereafter, you should follow through the research systematically. Browse over these LimeCall analyses and explore each of the applications in your list in detail. Such detailed research ascertain you stay away from poorly fit software solutions and pay for the system which delivers all the tools you require business requires.

Position of LimeCall in our main categories:

LimeCall is also listed in the following subcategories:

It is important to note that virtually no software in the Lead Management Software category is going to be a perfect solution that can fulfill all the needs of different business types, sizes and industries. It may be a good idea to read a few LimeCall Lead Management Software reviews first as certain solutions can perform well exclusively in a really narrow set of applications or be designed with a really specific type of industry in mind. Others can function with an idea of being easy and intuitive and as a result lack advanced elements desired by more experienced users. You can also come across software that support a wide group of customers and offer a complex feature base, however that in most cases comes at a more expensive price of such a service. Ensure you're aware of your requirements so that you pick a solution that provides exactly the functionalities you look for.

How Much Does LimeCall Cost?

LimeCall Pricing Plans:

Free Trial

Starter Plan

Free Plan

Pro Plan

$29/month

Advanced Plan

$49/month

Enterprise

Contact vendor

LimeCall provides four pricing plans for you to choose from. One of which is a free plan that gives you the opportunity to call up to 10 leads per month without paying for anything. Here are the details of each plan:

Starter Plan – $0

  • Call up to 10 leads/month
  • Set 2 call operators
  • Install call widget on 1 domain
  • 1-week history of call recordings
  • Performance reporting
  • Workflow automation
  • Voice message, SMS, and caller/sender ID personalization
  • Customized widget text
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress)
  • Chat support

Pro – $35/month or $29/month (annual billing)

  • Call up to 100 leads/month
  • Set 5 call operators
  • Install call widget on unlimited domains
  • 2-weeks history of call recordings
  • Performance reporting
  • Workflow automation
  • Voice message, SMS, and caller/sender ID personalization
  • Customized widget text
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress, Google Task Manager, Zapier)
  • Chat & email support

Advanced – $75/month or $49/month (annual billing)

  • Call up to 300 leads/month
  • Set 10 call operators
  • Install call widget on unlimited domains
  • Unlimited history of call recordings
  • Performance reporting
  • Workflow automation
  • Performance reporting
  • Voice message, SMS, and caller/sender ID personalization
  • Customized widget text
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress, Google Task Manager, Zapier)
  • Support from dedicated account manager

Enterprise – by quote

  • Call up to unlimited leads/month
  • Set unlimited call operators
  • Install call widget on unlimited domains
  • Unlimited history of call recordings
  • Performance reporting
  • Workflow automation
  • Voice message, SMS, and caller/sender ID personalization
  • Customize widget (text, tooltip, pop-up, button, CSS, dedicated personalization)
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress, Google Task Manager, Zapier, Slack, HubSpot, Freshdesk, Zendesk, JS & RESTful API integrations, and advanced integrations)
  • Support from dedicated account manager

User Satisfaction

Positive Social Media Mentions 35
Negative Social Media Mentions 1

We realize that when you make a decision to buy Lead Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LimeCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LimeCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are LimeCall pricing details?

LimeCall Pricing Plans:

Free Trial

Starter Plan

Free Plan

Pro Plan

$29/month

Advanced Plan

$49/month

Enterprise

Contact vendor

LimeCall provides four pricing plans for you to choose from. One of which is a free plan that gives you the opportunity to call up to 10 leads per month without paying for anything. Here are the details of each plan:

Starter Plan – $0

  • Call up to 10 leads/month
  • Set 2 call operators
  • Install call widget on 1 domain
  • 1-week history of call recordings
  • Performance reporting
  • Workflow automation
  • Voice message, SMS, and caller/sender ID personalization
  • Customized widget text
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress)
  • Chat support

Pro – $35/month or $29/month (annual billing)

  • Call up to 100 leads/month
  • Set 5 call operators
  • Install call widget on unlimited domains
  • 2-weeks history of call recordings
  • Performance reporting
  • Workflow automation
  • Voice message, SMS, and caller/sender ID personalization
  • Customized widget text
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress, Google Task Manager, Zapier)
  • Chat & email support

Advanced – $75/month or $49/month (annual billing)

  • Call up to 300 leads/month
  • Set 10 call operators
  • Install call widget on unlimited domains
  • Unlimited history of call recordings
  • Performance reporting
  • Workflow automation
  • Performance reporting
  • Voice message, SMS, and caller/sender ID personalization
  • Customized widget text
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress, Google Task Manager, Zapier)
  • Support from dedicated account manager

Enterprise – by quote

  • Call up to unlimited leads/month
  • Set unlimited call operators
  • Install call widget on unlimited domains
  • Unlimited history of call recordings
  • Performance reporting
  • Workflow automation
  • Voice message, SMS, and caller/sender ID personalization
  • Customize widget (text, tooltip, pop-up, button, CSS, dedicated personalization)
  • Widgets
  • Call scheduling
  • Call recording
  • Follow-up/Feedback message
  • Callbacks through dashboard
  • Security
  • Integration (WordPress, Google Task Manager, Zapier, Slack, HubSpot, Freshdesk, Zendesk, JS & RESTful API integrations, and advanced integrations)
  • Support from dedicated account manager

What integrations are available for LimeCall?

LimeCall integrates with the following tools for marketing, call analytics, and CRM-related purposes:

  • Zapier
  • Slack
  • Facebook Lead Ads
  • Google Calendar
  • Google Analytics
  • HubSpot
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Reviewed By Nestor Gilbert
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