LiveOps Review
What is LiveOps?
Cloud-based customer support tool LiveOps is a flexible tool that brings to the table robust reporting, flexibility and interactive reporting capabilities across a wide array of channels that include social media and text messaging. interaction database that gives you an all-round view of the customer front and center. All this is offered with high cloud security standards. The versatile suite of LiveOps Applications has been developed to boost your contact center performance and customer experience.
Show MoreOverview of LiveOps Benefits
LiveOps supports voice, chat, email, SMS, Twitter, and Facebook and also provides an integrated customer interaction database. You can deploy a true multi-tenant, highly secure, and quickly scalable contact center product using a pay-as-you-go model. You can easily design IVRs, customize reports, and add agents. The updates happen automatically without any downtime.
You can use LiveOps Applications and the LiveOps platform to accelerate the implementation of your cloud contact center and maximize business value.
LiveOps Professional Services
These dedicated resources will work with your team to provide results on budget and on time. LiveOps will fully train your team on the platform’s self-service tools to maximize your operational agility and minimize costs.
LiveOps Customer Support
LiveOps provides enterprise-class support, enabling you to handle customer tickets directly and get platform status data on demand.
LiveOps Talent: Agent Services
This is a complete contact center outsourcing product that lets you use the services of at-home agents through cloud technology – you can utilize the pay-per-use model and scale as needed.
Show MoreOverview of LiveOps Features
- Channel pivot
- Continuous innovation
- Customized contact center design
- Enterprise-class customer support
- Multichannel support
- Intelligent multichannel routing
- LiveOps Chat
- LiveOps Email
- LiveOps integrated agent desktop
- LiveOps Social
- LiveOps Talent Agent Services
- LiveOps Voice
- No scheduled downtime
- On-demand scalability
- Pay-per-use
- Powerful integration
- Security and reliability
- Simplicity and rapid deployment
- Solutions for all industries
LiveOps Position In Our Categories
Because businesses have distinctive business-related wants, it is only logical they abstain from paying for a one-size-fits-all, ideal business application. Nonetheless, it is almost impossible to stumble on such an app even among widely used software products. The practicable step to undertake is to spell out the varied essential factors that entail careful thought such as essential features, price terms, technical skill competence of the users, organizational size, etc. After which, you must follow through your research to a full extent. Go over some LiveOps review articles and look into the other software programs in your shortlist more closely. Such comprehensive product research can make sure you take out poorly fit apps and choose the one that has all the function your business requires.
Position of LiveOps in our main categories:
TOP
500
LiveOps is one of the top 500 Customer Support Software products
There are well-liked and widely used systems in each software group. But are they automatically the best fit for your organization’s specific wants? A trendy software application may have thousands of subscribers, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few LiveOps Customer Support Software reviews and mull over the elements that you wish to have in the software such as the fees, main tools, available integrations etc. Then, choose a few solutions that fit your wants. Try out the free trials of these apps, read online opinions, get information from the seller, and do your homework meticulously. This profound groundwork is certain to aid you choose the finest software solution for your firm’s special wants.
How Much Does LiveOps Cost?
LiveOps Pricing Plans:
Free Trial
LiveOps Voice
$95
LiveOps Chat
$40
LiveOps Email
$30
LiveOps SMS
$20
LiveOps Social – Facebook
$20
LiveOps Social – Twitter
$20
Multichannel Bundle
$190
What are LiveOps pricing details?
LiveOps Pricing Plans:
Free Trial
LiveOps Voice
$95
LiveOps Chat
$40
LiveOps Email
$30
LiveOps SMS
$20
LiveOps Social – Facebook
$20
LiveOps Social – Twitter
$20
Multichannel Bundle
$190
LiveOps offers flexible pricing plans to meet your needs.
Basic Package:
- LiveOps Voice: $95
- LiveOps Chat: $40
- LiveOps Email: $30
- LiveOps SMS: $20
- LiveOps Social – Facebook: $20
- LiveOps Social – Twitter: $20
- Multichannel Bundle (all of the above): $190
The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.
For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.
User Satisfaction
Positive Social Media Mentions
143
Negative Social Media Mentions
2
We are aware that when you choose to purchase a Customer Support Software it’s vital not only to learn how experts evaluate it in their reviews, but also to check whether the real clients and companies that bought these solutions are actually content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveOps reviews across a wide range of social media sites. The information is then featured in an easy to understand form showing how many customers had positive and negative experience with LiveOps. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for LiveOps?
CRM Integrations
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
LiveOps User Reviews
LiveOps average rating:
3/5
Overall impression
5/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Helpful call center software
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3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 11.06.2021
Company Size: More than 100 Employees
Industry: Internet
PROS: The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.
CONS: When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.
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Published on: 11.06.2021
Company Size: More than 100 Employees
Industry: Internet
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