LiveOps Review
What is LiveOps?
Cloud-based customer support tool LiveOps is a flexible tool that brings to the table robust reporting, flexibility and interactive reporting capabilities across a wide array of channels that include social media and text messaging. interaction database that gives you an all-round view of the customer front and center. All this is offered with high cloud security standards. The versatile suite of LiveOps Applications has been developed to boost your contact center performance and customer experience.
Show MoreOverview of LiveOps Benefits
LiveOps supports voice, chat, email, SMS, Twitter, and Facebook and also provides an integrated customer interaction database. You can deploy a true multi-tenant, highly secure, and quickly scalable contact center product using a pay-as-you-go model. You can easily design IVRs, customize reports, and add agents. The updates happen automatically without any downtime.
You can use LiveOps Applications and the LiveOps platform to accelerate the implementation of your cloud contact center and maximize business value.
LiveOps Professional Services
These dedicated resources will work with your team to provide results on budget and on time. LiveOps will fully train your team on the platform’s self-service tools to maximize your operational agility and minimize costs.
LiveOps Customer Support
LiveOps provides enterprise-class support, enabling you to handle customer tickets directly and get platform status data on demand.
LiveOps Talent: Agent Services
This is a complete contact center outsourcing product that lets you use the services of at-home agents through cloud technology – you can utilize the pay-per-use model and scale as needed.
Show MoreOverview of LiveOps Features
- Channel pivot
- Continuous innovation
- Customized contact center design
- Enterprise-class customer support
- Multichannel support
- Intelligent multichannel routing
- LiveOps Chat
- LiveOps Email
- LiveOps integrated agent desktop
- LiveOps Social
- LiveOps Talent Agent Services
- LiveOps Voice
- No scheduled downtime
- On-demand scalability
- Pay-per-use
- Powerful integration
- Security and reliability
- Simplicity and rapid deployment
- Solutions for all industries
LiveOps Position In Our Categories
Knowing that businesses have distinctive business-related demands, it is wise they abstain from paying for a one-size-fits-all, “perfect” business program. Needless to say, it would be difficult to find such application even among popular software products. The practicable thing to undertake would be to take note of the varied major factors that entail scrutiny such as major features, pricing, technical skill ability of staff members, business size, etc. Next, you should conduct your research fully. Browse through these LiveOps evaluations and look over the other software products in your shortlist more closely. Such comprehensive product investigation ensure you keep away from poorly fit applications and choose the system that provides all the benefits your company requires.
Position of LiveOps in our main categories:
TOP
500
LiveOps is one of the top 500 Customer Support Software products
It is important to keep in mind that almost no service in the Customer Support Software category will be a perfect solution able to match all the goals of different company types, sizes and industries. It may be a good idea to read a few LiveOps Customer Support Software reviews first as certain solutions can dominate only in a very small group of applications or be created with a very specific industry in mind. Others might function with an intention of being simple and intuitive and therefore lack complicated functionalities welcomed by more experienced users. You can also find services that support a broad group of customers and offer a powerful feature base, but this usually comes at a more expensive price of such a software. Ensure you're aware of your requirements so that you choose a software that provides specifically the features you look for.
How Much Does LiveOps Cost?
LiveOps Pricing Plans:
Free Trial
LiveOps Voice
$95
LiveOps Chat
$40
LiveOps Email
$30
LiveOps SMS
$20
LiveOps Social – Facebook
$20
LiveOps Social – Twitter
$20
Multichannel Bundle
$190
What are LiveOps pricing details?
LiveOps Pricing Plans:
Free Trial
LiveOps Voice
$95
LiveOps Chat
$40
LiveOps Email
$30
LiveOps SMS
$20
LiveOps Social – Facebook
$20
LiveOps Social – Twitter
$20
Multichannel Bundle
$190
LiveOps offers flexible pricing plans to meet your needs.
Basic Package:
- LiveOps Voice: $95
- LiveOps Chat: $40
- LiveOps Email: $30
- LiveOps SMS: $20
- LiveOps Social – Facebook: $20
- LiveOps Social – Twitter: $20
- Multichannel Bundle (all of the above): $190
The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.
For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.
User Satisfaction
Positive Social Media Mentions
143
Negative Social Media Mentions
2
We know that when you choose to buy a Customer Support Software it’s vital not only to find out how professionals rank it in their reviews, but also to discover if the real clients and businesses that purchased these solutions are actually satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and LiveOps reviews across a wide array of social media sites. The data is then displayed in a simple to digest way showing how many clients had positive and negative experience with LiveOps. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for LiveOps?
CRM Integrations
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
LiveOps User Reviews
LiveOps average rating:
3/5
Overall impression
5/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Helpful call center software
Read full review >
3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 11.06.2021
Company Size: More than 100 Employees
Industry: Internet
PROS: The good thing about this software is that you can route calls based on IVRs and on skillset. The software allows you to route calls to different dial points too. Liveops gives detailed reporting for all active queue and what’s more, allows you to keep data and to look at your historic data points.
CONS: When you are in different statuses in the phone panel, the time track doesn’t work properly. Whenever my team changes status, the time is not reflected in the dashboard, and this impact all operations.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular LiveOps Alternatives
Top Competitors To LiveOps By Price
Product name:
Price:
Trending Customer Support Software Reviews
8.5
100%
8.4
82%
8.7
98%
LiveOps Comparisons
Product name:
LiveOps user reviews
Helpful call center software
Read full review >
3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 11.06.2021
Company Size: More than 100 Employees
Industry: Internet
Page last modified
Why is FinancesOnline free?