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MetaCaseDesk Review
What is MetaCaseDesk?
MetaCaseDesk is one of the most advanced and powerful Help Desk, Ticketing, and Performance Management tools, and serves a variety of prominent small, medium, and large businesses around the world, offering them a specially wrapped package of out-of-the-box benefits priced in coordination with their needs and payment capability. The product is offered both on-premise and in cloud, and offers a free demo for potential customers to familiarize with its features before they commit.
MetaCaseDesk is compatible with SharePoint versions 2010, 2013, Office 365, and MetaCloud Options, while its powerful integrations and 3rd party API authentication allow it to blend seamlessly inside whatever software infrastructure the company has integrated before. With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios, easily set their top short term and long term priorities, and most of all, they will be able to automate important processes to reduce possibilities of critical business errors.
Show MoreOverview of MetaCaseDesk Benefits
MetaCaseDesk is an innovative Help Desk and Case Management Solution that resolves companies issues fast, and helps them serve customers and respond to their inquiries efficiently and on time. Consequently, many businesses around the world relied on this product to keep customers on board, make their brand better-known and more reliable, build trustworthy and lasting relationship, and obviously boost revenue.
As businesses are more than aware, improper customer support and assistance can be devastating to their performance, which is why they place their trust onto MetaCaseDesk’s impeccable functionality, and rely on its SharePoint compliance to stand out from the competitors’ crowd. At the same time, they apply the system to tarnish their brand image among potential customers, which leads to favorable ROI and a more-than-excellent brand reputation.
The feature suite is robust, to say at least, and offers assistance for companies when they’re creating or removing tickets, assigning them to a particular agent in the team, tracking their status and the fixing process, handling quick and less serious complaints, and analyzing and storing data in an easy and understandable way. For the functionalities it possesses, MetaCaseDesk is a fairly simplified system, where there is no need to undergo exhausting training or to settle for complex innovation. Still, the team is always available to back you up, and you can contact them at any time via phone, email, or directly on their website, and get all of your questions answered. On top of that, you can use a variety of tutorials and free learning materials to get hands around the program before you’ve even purchased it, and the company offers a free demo option as well.
Show MoreOverview of MetaCaseDesk Features
- Microsoft ShrePoint Server Support
- Analytical Dashboard
- SLA Configuration & Notifications
- Support Web Portal
- Customer Web Portal
- New Tickets Intake via Emails
- Groups, Roles and Permissions
- Multiple Instances Deployment in a SharePoint Environment
- Multiple Authentication
- Custom Fields
- Auditing
- Ticket Configuration
- Assign/Re-Assign Tickets
- Easy Integration
- Email Alerts
- Secured Access to Confidential Data
MetaCaseDesk Position In Our Categories
Bearing in mind businesses have specific business wants, it is sensible that they steer clear of buying a one-size-fits-all, ideal software solution. Still, it would be hard to pinpoint such an app even among well-known software products. The rational step to undertake should be to jot down the several main functions which call for a inspection such as major features, plans, technical skill ability of staff, organizational size, etc. Next, you should double down on the product research to a full extent. Read these MetaCaseDesk evaluations and look over each of the solutions in your shortlist in detail. Such well-rounded product investigation ascertains you keep away from unfit apps and pay for the system which delivers all the features your business requires.
Position of MetaCaseDesk in our main categories:
TOP
100
MetaCaseDesk is one of the top 100 Help Desk Software products
If you are considering MetaCaseDesk it may also be a good idea to analyze other subcategories of Help Desk Software gathered in our database of B2B software reviews.
It is crucial to note that almost no app in the Help Desk Software category is a perfect solution that can fulfill all the requirements of various company types, sizes and industries. It may be a good idea to read a few MetaCaseDesk Help Desk Software reviews first as specific software can excel only in a really narrow group of applications or be created with a very specific industry in mind. Others may work with a goal of being easy and intuitive and therefore lack complex functions desired by more experienced users. You can also come across solutions that focus on a large group of customers and give you a rich feature toolbox, but that in most cases comes at a more significant price of such a service. Ensure you're aware of your needs so that you pick a service that provides exactly the functionalities you look for.
How Much Does MetaCaseDesk Cost?
MetaCaseDesk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are MetaCaseDesk pricing details?
MetaCaseDesk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We know that when you decide to buy a Help Desk Software it’s vital not only to find out how professionals score it in their reviews, but also to discover if the real users and businesses that use this software are indeed satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and MetaCaseDesk reviews across a vast array of social media sites. The information is then presented in a simple to digest format revealing how many users had positive and negative experience with MetaCaseDesk. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MetaCaseDesk?
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
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