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MetaCaseDesk Review
What is MetaCaseDesk?
MetaCaseDesk is one of the most advanced and powerful Help Desk, Ticketing, and Performance Management tools, and serves a variety of prominent small, medium, and large businesses around the world, offering them a specially wrapped package of out-of-the-box benefits priced in coordination with their needs and payment capability. The product is offered both on-premise and in cloud, and offers a free demo for potential customers to familiarize with its features before they commit.
MetaCaseDesk is compatible with SharePoint versions 2010, 2013, Office 365, and MetaCloud Options, while its powerful integrations and 3rd party API authentication allow it to blend seamlessly inside whatever software infrastructure the company has integrated before. With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios, easily set their top short term and long term priorities, and most of all, they will be able to automate important processes to reduce possibilities of critical business errors.
Show MoreOverview of MetaCaseDesk Benefits
MetaCaseDesk is an innovative Help Desk and Case Management Solution that resolves companies issues fast, and helps them serve customers and respond to their inquiries efficiently and on time. Consequently, many businesses around the world relied on this product to keep customers on board, make their brand better-known and more reliable, build trustworthy and lasting relationship, and obviously boost revenue.
As businesses are more than aware, improper customer support and assistance can be devastating to their performance, which is why they place their trust onto MetaCaseDesk’s impeccable functionality, and rely on its SharePoint compliance to stand out from the competitors’ crowd. At the same time, they apply the system to tarnish their brand image among potential customers, which leads to favorable ROI and a more-than-excellent brand reputation.
The feature suite is robust, to say at least, and offers assistance for companies when they’re creating or removing tickets, assigning them to a particular agent in the team, tracking their status and the fixing process, handling quick and less serious complaints, and analyzing and storing data in an easy and understandable way. For the functionalities it possesses, MetaCaseDesk is a fairly simplified system, where there is no need to undergo exhausting training or to settle for complex innovation. Still, the team is always available to back you up, and you can contact them at any time via phone, email, or directly on their website, and get all of your questions answered. On top of that, you can use a variety of tutorials and free learning materials to get hands around the program before you’ve even purchased it, and the company offers a free demo option as well.
Show MoreOverview of MetaCaseDesk Features
- Microsoft ShrePoint Server Support
- Analytical Dashboard
- SLA Configuration & Notifications
- Support Web Portal
- Customer Web Portal
- New Tickets Intake via Emails
- Groups, Roles and Permissions
- Multiple Instances Deployment in a SharePoint Environment
- Multiple Authentication
- Custom Fields
- Auditing
- Ticket Configuration
- Assign/Re-Assign Tickets
- Easy Integration
- Email Alerts
- Secured Access to Confidential Data
MetaCaseDesk Position In Our Categories
Since businesses have unique business-related needs, it is only reasonable that they steer clear of picking an all-encompassing, “perfect” software. Be that as it may, it would be difficult to try to discover such application even among recognizable software products. The better thing to do is to write down the different essential factors that require deliberation including important features, costing, technical skill competence of the employees, company size, etc. Thereafter, you should conduct your product research through and through. Have a look at some MetaCaseDesk analyses and scrutinize the other software products in your shortlist in detail. Such detailed product investigation ensures you avoid ill-fitting applications and select the one which includes all the tools your business requires in growing the business.
Position of MetaCaseDesk in our main categories:
TOP
100
MetaCaseDesk is one of the top 100 Help Desk Software products
If you are interested in MetaCaseDesk it could also be a good idea to analyze other subcategories of Help Desk Software collected in our base of B2B software reviews.
Each enterprise is different, and might call for a special Help Desk Software solution that will be adjusted to their company size, type of clients and employees and even particular industry they deal with. You should not count on locating an ideal solution that is going to be suitable for every business regardless of their history is. It may be a good idea to read a few MetaCaseDesk Help Desk Software reviews first and even then you should remember what the solution is supposed to do for your business and your employees. Do you require a simple and straightforward solution with just basic functions? Will you really use the advanced functionalities needed by pros and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable solution that will fit your budget.
How Much Does MetaCaseDesk Cost?
MetaCaseDesk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are MetaCaseDesk pricing details?
MetaCaseDesk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We realize that when you choose to get a Help Desk Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover if the real clients and enterprises that purchased it are indeed content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MetaCaseDesk reviews across a vast range of social media sites. The data is then presented in a simple to digest form revealing how many users had positive and negative experience with MetaCaseDesk. With that information at hand you will be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MetaCaseDesk?
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
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