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MiCloud Business Review
What is MiCloud Business?
Mitel MiCloud Business is an intuitive, unified, cloud-enabled collaboration and communications solution that gives small and medium-sized companies an efficient tool for calling and conference. Armed with display extensions, extensive VoIP calling, video chat, and an intuitive and easy to navigate dashboard, MiCloud lets you transfer, route, and manage calls immediately. It also comes with a fully capable CRM integration for companies where retention and growth of customers are key operational indicators.
You can break down organizational silos and enable efficient communications and correspondences with its superior VoIP capabilities, integrated softphone and mobile app, a comprehensive suite of collaboration features, and call direction and management capabilities. MiCloud Business also lessens integration headache for businesses that already have existing CRM platforms on their suite. It features more than 15 integrations with various CRM platforms, including Salesforce Sales Cloud Lightning, Zoho CRM, among others. With its powerful suite of collaboration, communication, and integration capabilities, you get a mobile and reliable tool for streamlining your correspondences anytime and anywhere.
Mitel MiCloud Business Essential Plan starts at $20.99 per user per month. It is cloud-hosted with native apps for Android and iOS.
Show MoreOverview of MiCloud Business Benefits
Mitel MiCloud Business makes call and correspondences a breeze for small and medium-sized companies. You get your hands on a comprehensive, cloud-enabled communications solution that streamlines all your communications. With its cutting-edge collaboration tools, you can:
Call and collaborate seamlessly
Send messages, key in calls, and communicate with team members through Mitel MiCloud Business’ powerful collaboration platform. The solution offers quick and handy tools for you to manage and initiate your correspondences. With its Contacts List dashboard, users can quickly search contacts without having to scroll too far or tag it. Users can also instantly click-to-call, message, or chat within the softphone platform, and video and voice communications are packed with all the buttons you need for an effortless correspondence, including basic mute and volume controls. Its web platform also gives powerful call routing functionality.
Correspond anytime and anywhere
With Mitel MiCloud Business, you can quickly shift from its web portal to its native mobile applications. Its compact phone and collaboration features will help you make sure that you do not miss out on important business correspondences and high-stake coordination.
Harness CRM integrations at your disposal
Organizations need to care for and harness customer insights to thrive. This involves extensive PR, communications, analysis, documentation, and knowledge and information management. With Mitel MiCloud Business, you can farm and document customer interactions and build customer relationships that matter. The solution also lets you fully integrate it to your existing CRM platform and gives you the capability to alter information from MiCloud Business to satisfy data consistencies.
Rake in the success through swift call deployment and management
With its comprehensive tools for call configuration, multimedia, and collaboration, you can swiftly address communication lapses and ensure that people have the right information they need to act effectively. It features an interactive management Portal that lets you manage users as well as deploy your teams more effectively.
Maximize insights for business growth
With Mitel MiCloud Business, you have access to a well-designed dashboard that shows insights on business performance. Quickly view visualized statistics and analytics for you to deploy your agents effectively and optimize operational excellence.
Show MoreOverview of MiCloud Business Features
- Local phone numbers
- Unlimited local calls
- Free/unlimited long distance calls in U.S> and Canada
- Local number portability
- Mobile twinning
- Hot desking
- Corporate auto attendant
- Automatic transition between day/night routing
- Customized music on hold
- Voice mails
- Email forwarding
- Hunt/Ring groups
- Audio conferencing
- Interoffice 4-digit dialing
- Localized E911
- Call management and configuration
- System speed dial
- User speed dial
- Direct page
- Call recording
- Call history
- Outbound caller ID (name and number)
MiCloud Business Position In Our Categories
Since companies have their own business requirements, it is only logical that they abstain from going for an all-in-one, ”best” solution. At any rate, it is difficult to pinpoint such application even among recognizable software systems. The efficient thing to do would be to narrow down the several key aspects which necessitate research such as important features, price plans, technical skill competence of staff members, business size, etc. Thereafter, you should conduct the research to a full extent. Browse through some MiCloud Business evaluations and scrutinize each of the solutions in your shortlist more closely. Such comprehensive research ascertain you keep away from ill-fitting applications and subscribe to the system which delivers all the tools your company requires.
Position of MiCloud Business in our main categories:
TOP
50
MiCloud Business is one of the top 50 Communications Software products
Every company has its own characteristics, and might call for a special VoIP Software solution that will be adjusted to their company size, type of clients and staff and even specific niche they cater to. It's not wise to count on finding a perfect solution that will work for each company no matter what their history is. It may be a good idea to read a few MiCloud Business VoIP Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your staff. Do you require a simple and straightforward solution with just basic functions? Will you actually make use of the advanced tools required by pros and large enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to locate a trustworthy software that will match your budget.
How Much Does MiCloud Business Cost?
MiCloud Business Pricing Plans:
Free Trial
Essential
$20.99/user/month
Premier
$26.59/user/month
Elite
$38.49/user/month
What are MiCloud Business pricing details?
MiCloud Business Pricing Plans:
Free Trial
Essential
$20.99/user/month
Premier
$26.59/user/month
Elite
$38.49/user/month
MiCloud Business pricing is by quote based on the number of users and contact center options. Typical starting pricing is as follows:
Essentials ($20.99/user/month)
- Unlimited minutes per month
- PBX features
- 8-party audio conferencing
- 8-party video collaboration
- 4-party web conferencing (desktop sharing)
- Instant messaging
- Softphone
- Outlook and G Suite Integration
- Business SMS
- Connect Telephony for Microsoft
- Mobile Apps
- Admin portal
- IVR
- Call Routing
- Inbound Call
- Personal Agent Queueing
- Reporting
Premier ($26.59/user/month)
- All essential features
- 25-party audio conferencing
- 12-party video conferencing
- 25-party web conferencing (desktop sharing)
- Salesforce/CRM integration
- Voicemail transcription
- On-demand call recording
- Skills and Agent Priority Routing
- Callbacks
- Outbound Dialer
Elite ($38.49/user/month)
- All Premier features
- 100-party audio conferencing
- 24-party video conferencing
- 100-party web conferencing (desktop sharing)
- Always-On call recording
- Archiving
- Operator
- Multimedia routing
User Satisfaction
Positive Social Media Mentions
99
Negative Social Media Mentions
5
We realize that when you decide to purchase a VoIP Software it’s crucial not only to learn how professionals score it in their reviews, but also to find out whether the real clients and businesses that bought these solutions are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and MiCloud Business reviews across a vast range of social media sites. The information is then presented in a simple to understand format revealing how many clients had positive and negative experience with MiCloud Business. With that information at hand you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MiCloud Business?
Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.
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