SmartKarrot Review

Our score: 7.4 User satisfaction: 100%

What is SmartKarrot?

SmartKarrot is a comprehensive and configurable product and customer success platform that allows subscription businesses and digital-led companies to turn data into actionable and meaningful insights. It enables them to access customer data across various systems and touchpoints from a single solution and obtain insights into the customer journey and product adoption, usage, and engagement. This way, they will be able to improve customer experiences and drive better business outcomes. 

SmartKarrot gives users a 360-degree view of their customers. They can track customer accounts and get all account-related data they need. This enables them to easily identify customers who are at risk of churning, need support for onboarding and product adoption, or ready for upselling. SmartKarrot helps users monitor and understand how customers are using and interacting with their products. They can use heat maps to track customers’ usage of their product features as well as create event flow funnels to analyze customer behavior. 

Overview of SmartKarrot Benefits

Operationalize Customer Success

SmartKarrot enables subscription businesses and tech companies to operationalize and scale their customer success initiatives. The platform lets them track the entire customer journey so they can understand their customers better, enhance relationships, and produce great experiences. SmartKarrot captures all the crucial customer information they need from multiple systems and touchpoints and consolidates them in one place.

They can monitor customer accounts and view account-related information and details like revenue, support tickets, tasks, and communication. They are even given the ability to score customer accounts based on their own business KPIs. As a result, they will be able to identify at-risk customers or those they can upsell. They can also assess if customers need support for better product adoption and usage. 

Drive Product Success

With SmartKarrot, users can easily get insights into how customers are using and interacting with their products. It provides them with rich intelligence related to product usage like what customers are doing with the products and for how long. To understand how customers are using the features of their products, the platform allows users to view heat maps. Moreover, they can set up event flow funnels to track and analyze customer behavior and product engagement. These capabilities help them make the right product management decisions and achieve their product adoption goals. 

Turn Insights Into Actions

The platform allows product and customer success managers along with their teams to immediately turn insights into actions. For example, SmartKarrot permits them to check trends in customer onboarding, product adoption, and customer satisfaction by launching outreach campaigns across various channels. They can gather feedback from customers and create product management plans. This way, they will be able to create products their customers will find useful and guide them to use these products better. In addition, the platform is built with task management and alert features that automate their multi-channel outreach campaigns.

Overview of SmartKarrot Features

  • 360-Degree Customer View
  • Touchpoint Management
  • Account Monitoring
  • Account Health Score
  • Product Adoption
  • Product Usage
  • Task Management

SmartKarrot Position In Our Categories

Keeping in mind companies have distinct business-related demands, it is wise that they avoid adopting an all-in-one, ”best” business application. Needless to say, it would be difficult to try to find such application even among well-known software systems. The correct step to undertake is to note down the varied essential aspects which demand investigation such as key features, price terms, technical skill capability of staff members, company size, etc. After which, you must conduct the research to a full extent. Go over some SmartKarrot reviews and scrutinize the other software options in your list more closely. Such all-encompassing research makes sure you steer clear of poorly fit apps and buy the one which provides all the function you require company requires.

Position of SmartKarrot in our main categories:

TOP 100

SmartKarrot is one of the top 100 Customer Experience Management Software products

If you are interested in SmartKarrot it may also be beneficial to analyze other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.

Each enterprise has different needs and needs a system that can be personalized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no software can provide perfect functionality off-the-shelf. When you try to find a software system, first be sure what you need it for. Read some SmartKarrot Customer Experience Management Software reviews and ask yourself do you want basic functionality or do you need complex tools? Are there any industry-specific features that you are searching for? Get the answers to these queries to help your search. There are plenty of aspects that you need to mull over and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the platform that offers all that you need to boost your company effectiveness and productivity.

How Much Does SmartKarrot Cost?

SmartKarrot Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartKarrot is built for small and medium-sized subscription businesses and tech companies. You may contact the vendor for enterprise pricing and request for a quote.

User Satisfaction

Positive Social Media Mentions 29
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SmartKarrot reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SmartKarrot. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular SmartKarrot Alternatives

Top Competitors To SmartKarrot By Price

Product name:
by quote
by quote

Trending Customer Experience Management Software Reviews

Product name:

SmartKarrot Comparisons

What are SmartKarrot pricing details?

SmartKarrot Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SmartKarrot is built for small and medium-sized subscription businesses and tech companies. You may contact the vendor for enterprise pricing and request for a quote.

What integrations are available for SmartKarrot?

SmartKarrot integrates with the following widely used applications and tools:

  • Salesforce
  • Asana
  • Hubspot
  • Slack
  • Jira
  • Freshdesk
  • Stripe
  • Zendesk



is waiting for
your first review.


Write your own review of this product


More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.


Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.