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NABD System Review
What is NABD System?
NABD System is a suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels. The platform enables users to provide positive customer experience with its cross-channels strategy, enabling them to engage their clients via web, phone, email, chat, social media, and even on mobile.
Show MoreOverview of NABD System Benefits
With NABD System’s host of customer support capabilities and technologies, users get to enjoy the following core benefits:
- You can engage customers whenever they need help via multiple support channels.
- It lets you speed up the resolution process by getting only the information the agents need to identify the problem and create/deliver a reliable solution.
- You can effectively man the service request queue and provide the perfect solution. Intelligent knowledge base engine provides quick answers to simple issues, thus speeding up the process.
- It’s possible to assess customer support performance with the right metrics, customer feedback, and return on action (ROA).
Unified Multi-channel capabilities: NABD System significantly impacts customer satisfaction and loyalty by enabling businesses to offer their customers agile and unified experience across multiple touch points.
Integrated BPM engine: NABD System fully leverages its ISO 10002 Quality management by combining internal processes with customer needs using a specially structured customer management lifecycle. This results in a better and faster resolution of complaints and service requests in even the biggest organizations.
Unified Dashboard: With this advanced feature from NABD System, agents and expert matters can increase their productivity as they work on important cases based on priorities. Workflow is faster as agents no longer need to explore and process cases from conventional traditional boxes.
Integrated Collaboration tools: Include customers and users in the process and keep them there with NABD System’s set of collaborative communication tools and sentiment analytics that operate across traditional and social channels.
Show MoreOverview of NABD System Features
- Unified Dashboard
- Case Management tools
- 24/7 Service center
- Productivity tools
- Collaboration tools
- Advanced Analytics and Insights
- Mobility
- Integrated Live Chat
- Integration
What Problems Will NABD System Solve?
24/7 Customer Support
NABD System offers 24/7 customer support and delivers that experience across multiple channels. For instance, John finds an issue with a device he owns and visits the nearest branch to file his complaint. At 2PM, he calls the support team to make inquiries about his case and gets told that actions are being made regarding his issue. By 6PM, John has not received any feedback and decided to check the status of his complaint through the web portal. There, he finds his case resolved with details of his issue and the resolution process posted as well.
Features: Self-service portal – unified experience across channels
Next Best Action Tool
Technical support agent David gets a call regarding a very complicated issue. He doesn’t have previous knowledge of such complaint and decides to use the “Next Best Action” tool. The action results in a selection of articles featuring similar cases, which then gives him an idea on how to solve the issue.
Features: Next Best Action – Knowledge Base
Channel each activity to most qualified expert
Company Delarue is faced with several service requests that call for a corporate process to be implemented. However, this particular corporate process needed the participation of subject matter experts from various departments. To resolve the matter, Delarue tweaks the business process and workflow engine to propel the case through its lifecycle activities and channel each activity to the most qualified subject matter expert.
Features: Integrated Business Process Management engine and routine rule engine.
NABD System Position In Our Categories
Bearing in mind businesses have special business-related needs, it is reasonable that they avoid picking a one-size-fits-all, ”best” solution. At any rate, it is difficult to try to find such a software solution even among well-known software solutions. The correct step to do can be to take note of the several essential functions that require research such as major features, costing, skill levels of the users, organizational size, etc. Thereafter, you must do the research through and through. Browse over some of these NABD System review articles and look into the other applications in your shortlist in detail. Such detailed research ascertains you avoid ill-fitting apps and choose the system which offers all the features your company requires.
Position of NABD System in our main categories:
TOP
500
NABD System is one of the top 500 Customer Support Software products
Every organization has different requirements and needs a system that can be customized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no system can provide perfect tools off-the-shelf. When you look for a software system, first be sure what you need it for. Read some NABD System Customer Support Software reviews and ask yourself do you desire basic tools or do you need sophisticated functionality? Are there any industry-specific features that you are searching for? Find the answers to these questions to aid your search. There are plenty of aspects that you need to reflect on and these include your budget, specific business requirements, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that offers all that you want to enhance your firm competence and productivity.
How Much Does NABD System Cost?
NABD System Pricing Plans:
Free Trial
Free Edition
Free
Professional
$30/user/month
Enterprise
$60/user/month
What are NABD System pricing details?
NABD System Pricing Plans:
Free Trial
Free Edition
Free
Professional
$30/user/month
Enterprise
$60/user/month
NABD System provides a fully packed free edition and two paid plans.
Free Edition
- Self Service Help Center
- Capture Cases from email – 1 inbox
- Capture Cases from Facebook – 1 page
- Capture Cases from Twitter – 1 account
- Live Chat – 3 agents
- 1StopDesk channel
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignments
- Next Best Action for Agents
- Workflow Automation Rules
- Multi-Language Support
- Link Cases
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Corporate and Personal Customer Support
- Preferred language interface
- Social Media login ( FB – TW – g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Basic Reports
- SSL encryption
- Role Based Authorization
- User Data Scope Management
- User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
- Product/Service Catalog
- Product/Service Group definition
- Hide contact information based on privacy settings
- Maximum number of Agents – 3
- User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
- Reminder
- To-do List
- Follow up
- Alerts
- Agents Localization Support
- user defined case views
- Pre-defined responses
- Quickly respond or add case notes from pre-defined templates to common service requests
- Internal Live Chat
- Mobile Optimized interface
- Rebranding
- Storage Quota – 5GB
- Guided On-boarding Process
- Self-service Full knowledge base
- Email Support
Professional – $30/user/month
- All Free features, plus:
- Capture Cases from email – 3 inbox
- Capture Cases from Facebook – 3 page
- Capture Cases from Twitter – 3 account
- Live Chat – Unlimited agents
- Native mobile apps
- Sentiment Analysis
- 5 Customized Reports & Analytics
- Case Customization
- 8×5 Chat Support
- 8×5 Phone Support
Enterprise – $60/user/month
- All Professional features, plus:
- Capture Cases from email – Unlimited
- Capture Cases from Facebook – Unlimited
- Capture Cases from Twitter – Unlimited
- Live Chat – Unlimited agents
- Business Process Management(BPM) customization
- Work Order Management
- Whitelist
- Tracking Website Online Visitors
- 20 Customized Reports & Analytics
- Active Directory integration
- Integration and Connectors
- 20 GB Storage Quota
- 24×7 Chat Support
- 24×7 Phone Support
User Satisfaction
Positive Social Media Mentions
74
Negative Social Media Mentions
1
We realize that when you make a decision to get a Customer Support Software it’s vital not only to find out how experts score it in their reviews, but also to discover if the actual clients and companies that use this software are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NABD System reviews across a vast array of social media sites. The information is then presented in an easy to digest form showing how many people had positive and negative experience with NABD System. With that information available you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NABD System?
NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.
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