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NterAKT Review

NterAKT
Our score: 8.0 User satisfaction: 100%

What is NterAKT?

NterAKT is a digital customer engagement suite that is loaded wit tools and pre-built applications designed to enable allows clients, specifically retailers, to provide positive end-customer experience during interaction with their staff. The system aims to improve customer loyalty and increase the probability of bringing repeat end-customers and achieve multiple repeat transactions. The NterAKT platform is created to significantly increase cost effectiveness and eliminate the manually intensive processes that comes in achieving highly productive customer relationships.

Branded as a one-stop solution for digital customer engagement NterAKT, a digital customer engagement platform from RapidValue provides brands with the tools and features they need to enhance customer experience by delivering high quality, actionable business insights. It allows brands to measure and meet (or even exceed) consumers expectations, and resolve critical customer issues faster.

Overview of NterAKT Benefits

NterAKT offers Business-tailored modules that can be tweaked and modified to suit and meet your business needs and requirements. The platform also comes with a number of pre-built, easy-to-deploy application applications for fast and easy deployment out of the box.

The system improves the decision making process for users as NterAKT provides real-time actionable business insights. With the nGage module, businesses attain accurate, reliable and correct information without much delay, thus helping in elevating store performance and dramatically enhancing customer satisfaction.

The NterAKT system results to empowered front-line staff as it helps in forging a better connection between your brand and store staff. This is achieved by providing staff with the adequate and accurate data at the most opportune time. The nAide module of NterAKT allows a two-way communication between the brand and its employees via quiz, contest, staff feedback, leaderboards etc.

With a smarter product catalog, NterAKT makes it easy for the consumers to find products at the store, which in turn, allows the store staff to provide the best assistance to their consumers. nAble delivers engaging, attractive and attention-grabbing multimedia content, and offers accurate and high value information on inventory or stock availability. It allows consumers to find their favorite brand/product and see them easily as they are organized in a collection-wise manner and categorized using specific labels, especially in large stores.

Users will also love the improved operational efficiency NterAKT brings to the table. The system automates crucial business workflows and significantly diminishes operational expenses. All these result to increased customer loyalty. NterAKT also provides personalized and context-aware recommendations for a very positive consumer experience.

Overview of NterAKT Features

  • nGage Module
  • Interactive Dashboard
  • Delight Meter
  • Control Center
  • Digital Customer Insight Management
  • Questionnaires
  • User Ratings
  • Customized Ratings
  • nAble Module
  • Digital Product Catalog
  • Social Integration
  • Order Management
  • Seamless Navigation
  • Inventory Details
  • Predictive Analytics
  • nAide Module
  • Real-time Content Sharing
  • Quiz
  • Contests
  • Dynamic Leaderboard
  • Staff Feedback and Evaluation
  • Rewards System
  • Dynamic Assignments

What Problems Will NterAKT Solve?

1. Real-time customer insights

With the manual techniques, there is a delay in obtaining customer feedback and hence, there is a substantial waste of time. It requires, nearly, 7 to 8 days for getting access to the customer insights and feedback from multiple channels. The analytics are very basic and actionable insights are not readily available.

The nGage module of NterAKT lets you have faster access to customer insights and feedback from all channels. It helps retailers to review and improve consumer experience for the next in-store visit by collecting, analyzing and acting on customer feedback in real-time.

Features: nGage Module, Interactive Dashboard, Delight Meter, Control Center, Digital Customer Insight Management, Questionnaires, User Ratings, Customized Ratings.

2. Seamless shopping experience

Locating products at a store sometimes become a challenging task for customers visiting the store. Also the store staff need to have the right information about the products to enable customers take make informed purchased decisions.

The nAble module of NterAKT addresses this issue by providing customers a  personalized view of the products they wish to buy. The consumer is able to know the particular aisle from where he/she will get the desired product/brand. Information regarding the inventory or stock availability is of prime concern. nAble provides accurate and valuable information regarding the same.

Features: nAble Module, Digital Product Catalog, Social Integration, Order Management, Seamless Navigation, Inventory Details, Predictive Analytics.

3. Employee engagement re-imagined

The front-line staff in a retail store if often not well-equipped with the right product information at the right time. Also, disengaged employees can in turn result in poor customer satisfaction.

The nAide module of NterAKT provides relevant information to the staff, improves training effectiveness and ensures better engagement between the staff and end-users.

Awards & Quality Certificates

NterAKT Position In Our Categories

Because businesses have specific business-related requirements, it is wise that they avoid deciding on an all-encompassing, ideal software solution. However, it would be difficult to try to chance on such an app even among branded software products. The logical thing to do should be to narrow down the several chief functions that necessitate investigation like critical features, costing, technical skill aptitude of the users, business size, etc. Thereafter, you should conduct your product research comprehensively. Have a look at some of these NterAKT evaluations and look into each of the software solutions in your shortlist in detail. Such comprehensive research guarantee you keep away from unsuitable software solutions and choose the one that has all the tools your business requires.

Position of NterAKT in our main categories:

TOP 200

NterAKT is one of the top 200 CRM Software products

NterAKT is also listed in the following subcategories:

Enterprises have unique needs and requirements and no software application can be ideal in such a scenario. It is futile to try to find a perfect off-the-shelf software product that fulfills all your business needs. The intelligent thing to do would be to customize the application for your special needs, employee skill levels, budget, and other aspects. For these reasons, do not rush and pay for well-publicized popular applications. Though these may be widely used, they may not be the best fit for your particular needs. Do your research, check out each short-listed system in detail, read a few NterAKT CRM Software reviews, contact the vendor for clarifications, and finally choose the product that provides what you want.

How Much Does NterAKT Cost?

NterAKT Pricing Plans:

Free Trial

Pricing information is available upon request. Contact the vendor directly to get a quote for your company.

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NterAKT reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with NterAKT. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are NterAKT pricing details?

NterAKT Pricing Plans:

Free Trial

Pricing information is available upon request. Contact the vendor directly to get a quote for your company.

What integrations are available for NterAKT?

NterAKT integrates seamlessly with different CRMs, loyalty systems, and Point-of-Sale (POS).

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Reviewed By Jenny Chang
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