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Cincom Synchrony REVIEW

Customer Experience Management Software

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What is Cincom Synchrony?

Cincom Synchrony is a customer experience management solution that enables companies to approach interaction with their customers from a holistic standpoint and not as an individual application designed to address a particular problem within the contact center. With Synchrony, you are able to provide your customers with personalized, positive experiences in every customer interaction.

Built with small and medium businesses in mind, Synchrony provides users with a plethora of capabilities and tools, including multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring among others. This contact center management platform is available as a cloud-hosted software or as an on-premise solution.

Overview of Cincom Synchrony Benefits

Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line. With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.

Synchrony not only helps your agents create better experiences for their customers, but agents themselves enjoy using the system. Everything is transparent and all the information they need to deliver better customer engagement can be accessed without any hitch. This helps simplify their tasks significantly and results in greater operational outcomes as well as improved revenue generation.

Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.

Customers who enjoy their experiences with your business are more likely to become loyal ambassadors of your brand as well as your advocacy. And since each experience is can lead to greatly improved customer loyalty, it impacts profitability while improving efficiency. Better efficiency means reduced operational costs and more revenue for your business.

Overview of Cincom Synchrony Features

  • Intelligent Adaptive Guidance
  • Unified Agent Desktop
  • Success-based Routing
  • Multi-Channel Inbound
  • Outbound
  • Dialing Options
  • Reporting and Analytics
  • Remote Agents
  • Emergency Readiness
  • On-Premises & Hosted
  • Architecture

Cincom Synchrony Position In Our Categories

Position of Cincom Synchrony in our main categories:


Cincom Synchrony is one of the top 50 Customer Experience Management Software products


Cincom Synchrony is one of the top 50
Customer Experience Management Software products

If you are interested in Cincom Synchrony it could also be a good idea to investigate other subcategories of Best Customer Experience Management Software listed in our base of B2B software reviews.

Every organization has different requirements and requires a system that can be personalized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no system can proffer perfect features out-of-the-box. When you look for a software product, first be sure what you require it for. Read some Cincom Synchrony reviews and ask yourself do you desire basic features or do you require complex features? Are there any industry-specific functionalities that you are looking for? Find the answers to these questions to aid your search. There are lots of aspects that you need to mull over and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the platform that offers all that you want to enhance your organization efficiency and productivity.

How Much Does Cincom Synchrony Cost?

Cincom Synchrony Pricing Plans:

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cincom Synchrony reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cincom Synchrony. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are Cincom Synchrony pricing details?

Cincom Synchrony Pricing Plans:

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Cincom Synchrony?

No information available.

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