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Cincom Synchrony REVIEW

Customer Experience Management Software

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USER SATISFACTION N/A
OUR SCORE 7.2

What is Cincom Synchrony?

Cincom Synchrony is a customer experience management solution that enables companies to approach interaction with their customers from a holistic standpoint and not as an individual application designed to address a particular problem within the contact center. With Synchrony, you are able to provide your customers with personalized, positive experiences in every customer interaction.

Built with small and medium businesses in mind, Synchrony provides users with a plethora of capabilities and tools, including multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring among others. This contact center management platform is available as a cloud-hosted software or as an on-premise solution.

Overview of Cincom Synchrony Benefits

Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line. With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.

Synchrony not only helps your agents create better experiences for their customers, but agents themselves enjoy using the system. Everything is transparent and all the information they need to deliver better customer engagement can be accessed without any hitch. This helps simplify their tasks significantly and results in greater operational outcomes as well as improved revenue generation.

Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.

Customers who enjoy their experiences with your business are more likely to become loyal ambassadors of your brand as well as your advocacy. And since each experience is can lead to greatly improved customer loyalty, it impacts profitability while improving efficiency. Better efficiency means reduced operational costs and more revenue for your business.

Overview of Cincom Synchrony Features

  • Intelligent Adaptive Guidance
  • Unified Agent Desktop
  • Success-based Routing
  • Multi-Channel Inbound
  • Outbound
  • Dialing Options
  • Reporting and Analytics
  • Remote Agents
  • Emergency Readiness
  • On-Premises & Hosted
  • Architecture

Cincom Synchrony Position In Our Categories

Position of Cincom Synchrony in our main categories:

50

Cincom Synchrony is one of the top 50 Customer Experience Management Software products

50

Cincom Synchrony is one of the top 50
Customer Experience Management Software products


If you are considering Cincom Synchrony it might also be beneficial to investigate other subcategories of Best Customer Experience Management Software gathered in our base of B2B software reviews:

Since each enterprise has specific business requirements, it is sensible for them to desist from seeking a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such a system even among market-leading software applications. The intelligent thing to do would be to jot down the various important elements that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Cincom Synchrony reviews and look into each of the other solutions in your shortlist in detail. Such exhaustive groundwork can ensure you reject ill-fitting applications and zero in on the app that presents all the elements you require for business success.

How Much Does Cincom Synchrony Cost?

Cincom Synchrony Pricing Plans:

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cincom Synchrony reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cincom Synchrony. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are Cincom Synchrony pricing details?

Cincom Synchrony Pricing Plans:

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Cincom Synchrony?

No information available.

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