Cincom Synchrony Review

Cincom Synchrony
Our score: 7.2 User satisfaction: N/A

What is Cincom Synchrony?

Cincom Synchrony is a customer experience management solution that enables companies to approach interaction with their customers from a holistic standpoint and not as an individual application designed to address a particular problem within the contact center. With Synchrony, you are able to provide your customers with personalized, positive experiences in every customer interaction.

Built with small and medium businesses in mind, Synchrony provides users with a plethora of capabilities and tools, including multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring among others. This contact center management platform is available as a cloud-hosted software or as an on-premise solution.

Overview of Cincom Synchrony Benefits

Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line. With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.

Synchrony not only helps your agents create better experiences for their customers, but agents themselves enjoy using the system. Everything is transparent and all the information they need to deliver better customer engagement can be accessed without any hitch. This helps simplify their tasks significantly and results in greater operational outcomes as well as improved revenue generation.

Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.

Customers who enjoy their experiences with your business are more likely to become loyal ambassadors of your brand as well as your advocacy. And since each experience is can lead to greatly improved customer loyalty, it impacts profitability while improving efficiency. Better efficiency means reduced operational costs and more revenue for your business.

Overview of Cincom Synchrony Features

  • Intelligent Adaptive Guidance
  • Unified Agent Desktop
  • Success-based Routing
  • Multi-Channel Inbound
  • Outbound
  • Dialing Options
  • Reporting and Analytics
  • Remote Agents
  • Emergency Readiness
  • On-Premises & Hosted
  • Architecture

Cincom Synchrony Position In Our Categories

Because businesses have their own business-related wants, it is rational they avoid going for a one-size-fits-all, “perfect” business program. Still, it is nearly futile to try to pinpoint such a software system even among well-known software solutions. The practical thing to undertake would be to narrow down the several significant factors that require scrutiny including key features, price terms, skill levels of staff, company size, etc. Next, you should perform your research thoroughly. Have a look at some of these Cincom Synchrony analyses and check out the other software programs in your list more closely. Such comprehensive research ensures you weed out unfit software products and choose the one that has all the benefits you require company requires in sustaining growth.

Position of Cincom Synchrony in our main categories:

TOP 100

Cincom Synchrony is one of the top 100 Customer Experience Management Software products

If you are interested in Cincom Synchrony it may also be a good idea to examine other subcategories of Customer Experience Management Software collected in our database of B2B software reviews.

It's crucial to realize that hardly any service in the Customer Experience Management Software category will be an ideal solution able to fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few Cincom Synchrony Customer Experience Management Software reviews first as certain services might perform well only in a really small group of applications or be prepared with a really specific industry in mind. Others may function with a goal of being easy and intuitive and consequently lack complex functions desired by more experienced users. You can also find services that cater to a broad group of users and offer a rich feature toolbox, but this usually comes at a higher price of such a solution. Be certain that you're aware of your needs so that you pick a service that offers all the functionalities you search for.

How Much Does Cincom Synchrony Cost?

Cincom Synchrony Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cincom Synchrony reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cincom Synchrony. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Cincom Synchrony pricing details?

Cincom Synchrony Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Cincom Synchrony?

No information available.


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Reviewed By Jenny Chang
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