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Cincom Synchrony REVIEW

Customer Experience Management Software

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What is Cincom Synchrony?

Cincom Synchrony is a customer experience management solution that enables companies to approach interaction with their customers from a holistic standpoint and not as an individual application designed to address a particular problem within the contact center. With Synchrony, you are able to provide your customers with personalized, positive experiences in every customer interaction.

Built with small and medium businesses in mind, Synchrony provides users with a plethora of capabilities and tools, including multi-channel interaction management, automated dialer, unified agent desktop and performance monitoring among others. This contact center management platform is available as a cloud-hosted software or as an on-premise solution.

Overview of Cincom Synchrony Benefits

Synchrony by Cincom enables you to deliver smarter interactions with your customers, impacting their experience on a positive note on a very consistent basis as you grow your bottom line. With a reliable system that centralizes all your contact center applications, customer history, and resources, Synchrony gives you a solution that helps create unique customer experiences that forge emotional bonds with your customers.

Synchrony not only helps your agents create better experiences for their customers, but agents themselves enjoy using the system. Everything is transparent and all the information they need to deliver better customer engagement can be accessed without any hitch. This helps simplify their tasks significantly and results in greater operational outcomes as well as improved revenue generation.

Synchrony helps you determine processes that hamper your interactions with your customers and automate tasks that contribute to your operations. This ensures that your agents spend their time delivering better experiences for your customers while optimizing your profits and bringing down costs.

Customers who enjoy their experiences with your business are more likely to become loyal ambassadors of your brand as well as your advocacy. And since each experience is can lead to greatly improved customer loyalty, it impacts profitability while improving efficiency. Better efficiency means reduced operational costs and more revenue for your business.

Overview of Cincom Synchrony Features

  • Intelligent Adaptive Guidance
  • Unified Agent Desktop
  • Success-based Routing
  • Multi-Channel Inbound
  • Outbound
  • Dialing Options
  • Reporting and Analytics
  • Remote Agents
  • Emergency Readiness
  • On-Premises & Hosted
  • Architecture

Cincom Synchrony Position In Our Categories

Position of Cincom Synchrony in our main categories:


Cincom Synchrony is one of the top 100 Customer Experience Management Softwareproducts


Cincom Synchrony is one of the 100
Customer Experience Management Software products

If you are interested in Cincom Synchrony it might also be sensible to examine other subcategories of Best Customer Experience Management Software gathered in our database of SaaS software reviews.

Companies have unique needs and requirements and no software application can be just right in such a condition. It is pointless to try to find a perfect out-of-the-box software product that fulfills all your business wants. The smart thing to do would be to customize the solution for your special requirements, employee skill levels, finances, and other aspects. For these reasons, do not hasten and pay for well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your specific needs. Do your research, check out each short-listed system in detail, read a few Cincom Synchrony Customer Experience Management Software reviews, contact the seller for explanations, and finally settle for the application that offers what you require.

How Much Does Cincom Synchrony Cost?

Cincom Synchrony Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cincom Synchrony reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cincom Synchrony. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are Cincom Synchrony pricing details?

Cincom Synchrony Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Cincom Synchrony’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Cincom Synchrony?

No information available.

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