Oracle Service Cloud Review

PROS: Easy to use and customize. Its support is its greatest strength as they are very responsive. It's also great at creating new projects and profiles. To add to his, it's very easy to navigate.

CONS: I don't find anything wrong with Oracle Service Cloud. It's an awesome software that helped our company greatly.

PROS: All customer interactions are in one platform so it's very easy to manage all of them.

CONS: It doesn't show all the email addresses of a single customer. This makes it hard to see previous interactions.

PROS: It's a great cloud portal. Our account holders also receive immediate information.

CONS: It needs more tutorials. It would help if there are constant reviews of the processes so we can familiarize all the software's functions.

PROS: It's very easy to use for our agents. It's also very intuitive, allowing us to customize the functions according to our needs.

CONS: The reporting can be limited, giving us trouble in running canned reports. The dashboard timeouts also need some improvement.

PROS: It is a must-have tool because of its awesome functions including the management and creation of tasks, contact database, data retrieving from CRM, and customization of the dashboard. It can also be used to prepare surveys and create graphs.

CONS: The interface needs improvement. But other than that, it's simply amazing! It's highly recommended and very easy to use. We love it! Absolutely no negative comments.

PROS: It manages all our contacts in a single platform and allows us to find it easily. It also integrates well with the Five9 telephony service, providing our CSRs with a single portal for all customer interactions.

CONS: It takes up a lot of memory, making it a bit slow.

PROS: It is super easy to use. They have great customer support and the interface is simple, making it easy to understand. Looking for messages is also easy as you can respond to new ones immediately.

CONS: There's nothing bad to say about it. They provide the best service to clients

PROS: It offers a lot of customization options. It can be used in a lot of ways in different organizations.

CONS: Cloud access and social services need improvement. It's hard to explain sessions to others.

PROS: It integrated a lot of useful functions including customer care, call center and social media moderation. Monitoring customers and communicating with them also became very easy. And since it's cloud-based, license costs can also be optimized. It can also integrate with other CRM.

CONS: There should be a dedicated key user to keep the interface updated. It can also be hard to learn. Tutorials should be provided so customers can be informed on how to use each update.

PROS: Oracle service is straightforward to use. Customers can easily contact us and we can respond easily because of its simplicity.

CONS: It's an excellent tool. I can't say anything bad about it.

PROS: It provides a multi-channel contact management incident tracking.

CONS: It relies on third parties instead of internal resources, making it hard for constant updates.

PROS: It has a lot of great features including Knowledge management, Contact Center, Guided Assistance, Policy automation, Case management, and customer portal framework. The upgrades also take less than five minutes to get the latest update.

CONS: The admin console is slow and there are problems with it. It also doesn't notify you when there's an upgrade.

PROS: We were able to handle customer conversations more efficiently. The chat and email features are very useful.

CONS: It's not recommended for new users and it has complicated reports.

PROS: It's the best CRM tool. We can now manage a lot of clients at a faster rate while still giving the best service.

CONS: The interface is a bit outdated, making it hard to use all its functionalities to its maximum.

PROS: - Regular and useful upgrades - Extremely customisable - Incident Management is very powerful - Multiple Channels are supported along with support for integrations - Out of the box Connectors for Oracle Cloud applications

CONS: - Synchronising changes across multiple Interfaces is a bit tedious - Agent BUI still hasn't matured enough. Though it receives updates very frequently and most gaps are being closed.