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Oxygen Help Desk Review
What is Oxygen Help Desk?
Oxygen Help Desk is a tool that gives businesses total visibility of the lifecycles of their support incidents, from tracking them since the moment customers submit their request up to the delivery of the appropriate support and resolution of their issues. Customers can also log and track the status of their service requests, encouraging transparency as well as productivity from the service agents’ end. From an administrative standpoint, Oxygen Help Desk helps in prioritizing and managing multiple tasks using built-in email management and remote support functionalities.
Show MoreOverview of Oxygen Help Desk Benefits
Oxygen Help Desk is designed to suit any size or type of enterprise either as a cloud-based platform or as a traditional on-premise software. Here are some of the things Oxygen Help Desk can do to make service management a tad better for your business as well as your clients:
- Prioritise and manage multiple support requests
- Provide Knowledgebase management
- Implement & automate process methodologies
- Deploy easily with simplified and flexible pricing
- Manage your customers with a Self Service Portal
- Measure & report on key performance indicators
Overview of Oxygen Help Desk Features
Oxygen Express Help Desk
- 100% Web Based Interface
- Easily Configurable
- Manage Service Level Agreements
- Knowledge Base
- Incident & Problem Management
- Help Desk Reports
- Multi-Site Support
- Single Sign on
- Automate Processes with Business Routing Rules
- Fast Deployment
- Comprehensive History and Audit Trail
- 100% Web Based
- Incident & Event Manager
- Email to Ticket Creation
- Customer Self Service Portal
- Service Level Agreement Manager
- Advanced Report Writer
- Business Process Mapping
- Automatic Routing Rules
- Problem & Change Management
- Change Management
- Software and Hardware License Management
- Asset Management
- 100% Web Based
- Multi-Site Help Desk
- Customer Self Service Portal
- Single Sign-On Active Directory
- SLA Manager
- Software License Manager
- Email to Ticket creation
- Business Process Mapping
- Routing Rules Automation
- CMDB (Change Management Database)
- Release and Configuration Management
- Integration Services
How Much Does Oxygen Help Desk Cost?
Oxygen Help Desk Pricing Plans:
Free Trial
Standard Perpetual license
Starts at £895
On-Demand Saas
£25 per operator/month
What are Oxygen Help Desk pricing details?
Oxygen Help Desk Pricing Plans:
Free Trial
Standard Perpetual license
Starts at £895
On-Demand Saas
£25 per operator/month
Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.
Standard Perpetual license – starts at £895
- Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.
On-Demand Saas – start at £25 per operator per month
- Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.
User Satisfaction
Positive Social Media Mentions
126
Negative Social Media Mentions
5
We realize that when you make a decision to purchase a Help Desk Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to find out if the actual people and companies that bought this software are genuinely satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Oxygen Help Desk reviews across a broad range of social media sites. The information is then displayed in an easy to digest form indicating how many customers had positive and negative experience with Oxygen Help Desk. With that information at hand you will be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
- Windows Mobile
Deployment
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Oxygen Help Desk?
No information available.
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