Parature is a Microsoft app that helps to build knowledge, provide self-service support, and manage multi-channel interactions. The software covers three main areas: MultiChannel, Self-Service, and Knowledge Management. Parature’s multichannel customer support helps agents handle tickets, provide more personalized support and enhance customer self-service.
Parature’s multichannel features include a universal agent desktop to handle interactions coming from email, live chat, mobile, and social media. Agents can auto-generate tickets, add them to queues, delegate them to executives, escalate them, and send personalized responses.
Show MoreParature helps with issue resolution by helping you to create an internal knowledgebase for customer support agents and a self-service portal for customers. The knowledgebase enables you to create articles from scratch which can include multimedia content such as infographics and video. Executives can access common requests and utilize pre-authored information to respond to cases.
Parature’s custom-branded self-service portal allows you to make knowledgebase content available to your customers. Articles can be published to multiple locations, such as Facebook. Users can submit tickets from the portal and monitor their resolution progress. The support portal reports reveal metrics on how users are engaging with the portal.
Multichannel support: Manage interactions coming from live chat, social media, email, and mobile with a unified queue and personalized answers.
Ticket management: Auto-generate tickets from email interactions, social media, and live chat, and choose to assign, resolve, escalate, and more.
Knowledge management: Build a searchable, search-optimized knowledgebase by authoring articles complete with links, infographics, and videos.
Self-service portal: Build a custom-branded, SEO-optimized customer portal with guided support through related subjects and ratings.
Customer feedback: Create feedback forms and customer surveys across channels and on knowledgebase articles.
Show MoreKnowing that businesses have unique business wants, it is sensible they steer clear of adopting an all-encompassing, ideal solution. Just the same, it is futile to chance on such an app even among well-known software products. The better thing to do is to shortlist the various important functions that call for a scrutiny such as crucial features, plans, skill levels of staff, organizational size, etc. After which, you should follow through the research systematically. Have a look at some Parature analyses and explore the other software solutions in your list in detail. Such comprehensive research ensure you drop unsuitable software solutions and pay for the system which offers all the benefits your company requires.
Position of Parature in our main categories:
Parature is one of the top 500 Customer Support Software products
If you are interested in Parature it may also be a good idea to analyze other subcategories of Customer Support Software gathered in our database of B2B software reviews.
It is crucial to keep in mind that almost no app in the Customer Support Software category is a perfect solution that can fulfill all the goals of different business types, sizes and industries. It may be a good idea to read a few Parature Customer Support Software reviews first as some services may perform well exclusively in a really small group of applications or be created with a really specific type of industry in mind. Others might work with an intention of being simple and intuitive and consequently lack complicated elements welcomed by more experienced users. You can also come across apps that cater to a wide group of users and provide a complex feature toolbox, but that frequently comes at a more expensive price of such a solution. Be certain that you're aware of your requirements so that you pick a solution that has all the elements you look for.
Parature Pricing Plans:
Parature Pricing Plans:
Free Trial
Contact the vendor directly for a price quote.
We realize that when you make a decision to purchase a Customer Support Software it’s vital not only to find out how experts score it in their reviews, but also to discover if the actual users and companies that use these solutions are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Parature reviews across a broad array of social media sites. The data is then displayed in an easy to understand way showing how many customers had positive and negative experience with Parature. With that information at hand you will be prepared to make an informed buying choice that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
Parature supports the following integrations:
Parature average rating:
Overall impression
Customer Support
Value for Money
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: The product is very customizable and user-friendly, also, the implementation team is very helpful and easy to work with, and they are very accommodating. And I need to say that I like the platform’s Adhoc reporting features.
CONS: The platform is limited with integration of other products. Also, they need to work on their support team because they are not very responsive.
The least favorable review
PROS: I love how the platform is flexible to our needs, we can make changes easily. Also, the Ticket/customer modules are accurate and arranged well. All the updates for administrative tools make the work much easier.
CONS: I can see snapshot in time, but after some period the trending doesn’t exist.
More reviews from 10 actual users:
Sort by:
powerful tools for my business
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Parature is a user-friendly software, and provides you with multiple choices to run your business, such as: IT, HR, etc. and for your business needs (for e.g. critical, important, etc.) The great thing is that the text box is large, so the customers may describe their issue in detail or to ask questions.
CONS: I need to manually enter my manager’s email address when needed. I want to change this, it’s time wasting to enter a mail over and over again.
Helpful Support Center tool
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I can easily link knowledgebase articles into ticket post, and combination with Easy Answer helps me to avoid answering same questions over again.
CONS: I found that email ticket filters cannot avoid tickets and accounts based on Spam mails.
Great and helpful platform
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: The software is really customizable and it’s full of features that support specific business needs of our company. Overall, I had a very positive experience with it.
CONS: They need to work on some performance-related issues.
Very helpful and easy to use platform
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: The Parature is a cloud based SaaS software, and this means that I can have access from any location, also I can access the account when my Pc is having problems or if I am doing some transfer from one OS to another.
CONS: Instead of removing attachments when a ticket is closed they could work on the ability to store all the attachments when the ticket is closed.
I can get in touch with my customers more quickly
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love their support team, I feel that their goal is my success with this software. Also, I love the mobile version, I can create content and get in touch with my customers and agents from anywhere and anytime. I love the Contact Merge tool, awesome.
CONS: There is nothing I dislike about the software
helps us in interaction with our clients
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Parature is great CRM platform. It allows us to customize interaction with our clients, also their resources are very helpful. Even though the platform does have some limitation, it is very helpful for my company.
CONS: The integration with Salesforce is little slow, maybe they don’t have many customers using this integration and that’s why we need some time to accomplish our tasks.
Customizable, and easy to use platform.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: The product is very customizable and user-friendly, also, the implementation team is very helpful and easy to work with, and they are very accommodating. And I need to say that I like the platform’s Adhoc reporting features.
CONS: The platform is limited with integration of other products. Also, they need to work on their support team because they are not very responsive.
As our business’ needs grow, the platform grows with us.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: The platform is very flexible, and that’s what I need for my business. We provide new products all the time and at first we had no idea how many contacts to expect, thankfully this software grows with our business too. You can start small and as your business grows the platform grows with you.
CONS: The set up was complicated, but at the end, thanks to some demonstrations and trainings, was easy to run the platform.
Very flexible and responsive platform
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love how the platform is flexible to our needs, we can make changes easily. Also, the Ticket/customer modules are accurate and arranged well. All the updates for administrative tools make the work much easier.
CONS: I can see snapshot in time, but after some period the trending doesn’t exist.
Great platform, must have
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I like how the Parature team is serious about their work and wants to help you to achieve more and more. They provide you with weekly training sessions on technical and customer service topic, they really want to include their customer in all types of user groups. Parature, helps us in building a product and invests time to achieve great results.
CONS: It’s more like suggestion than a dislike, they could pre-build web widgets for all management systems and blogs, and it would compete well with other services.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
OR
Sign in with company emailSign in with company email
powerful tools for my business
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Helpful Support Center tool
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Great and helpful platform
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Very helpful and easy to use platform
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
I can get in touch with my customers more quickly
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.