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PhaseWare Tracker Review
What is PhaseWare Tracker?
PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows, automate basic tasks, effectively manage incidents as well as their performance with the aim of delivering a fluid customer support experience. The product comes with a slew of tools including supporting knowledge base application that encourages customer self-service.
For customer support agents, PhaseWare Tracker boosts their productivity and improves their performance, thanks to a single interface where they can perform their functions seamlessly. These functions include managing customer details, prioritizing cases, and researching solutions among others.
Show MoreOverview of PhaseWare Tracker Benefits
- Users can either have the platform hosted in the cloud or on-site.
- Customization options are so vast that you can tailor the platform right down to your specific needs.
- Multi-channel support enables users to engage their clients and deliver support in any and every known vehicle, including a knowledge base, live chat, email, and more.
- You can improve your business’ first call resolution rate and raise customer satisfaction levels.
- It lets you reduce the number of phone calls requesting for support. You can gain more time to address more pressing and important matters.
Overview of PhaseWare Tracker Features
- Multi-channel support
- Email Integration
- Issues Tracking
- CRM
- Knowledgebase
- Robust Searching
- Multi-Tasking
- Visual Workflows
- Reporting
- Mobile
How Much Does PhaseWare Tracker Cost?
PhaseWare Tracker Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are PhaseWare Tracker pricing details?
PhaseWare Tracker Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.
User Satisfaction
Positive Social Media Mentions
89
Negative Social Media Mentions
1
We realize that when you decide to get a Customer Support Software it’s important not only to learn how experts rank it in their reviews, but also to check if the real users and companies that bought this software are genuinely happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and PhaseWare Tracker reviews across a wide range of social media sites. The information is then featured in an easy to digest form revealing how many clients had positive and negative experience with PhaseWare Tracker. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PhaseWare Tracker?
PhaseWare Tracker supports integration with Miscrosoft Outlook.
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