piHappiness Review
What is piHappiness?
piHappiness is an intuitive feedback and reviews management software. It is capable of monitoring feedbacks closely and marking deficient feedbacks to be reviewed. piHappiness allows businesses to identify opportunities for customer loyalty enhancement by providing effective and efficient resolution to negative feedback. The software is comprised of straightforward communication workflows that are customizable to fit the needs of a business. piHappiness covers features for customer happiness, NPS®, and feedback management.
Customer Happiness allows the use of colored emoticons for customer happiness measurement. piHapppiness displays NPS® or Net Promoter Score® to indicate a customer’s satisfaction and to know if they are inclined to promote the product. NPS® forms play an important part in the software’s customer experience survey. Additionally, piHappiness is capable of capturing customer insights.
Show MoreOverview of piHappiness Benefits
piHappiness is comprised of advanced and customer-inclined features that give the following benefits:
Immediate Customer feedback
With piHappiness, businesses can capture a customer’s feedback and insights within 30 seconds. The platform has a customer feedback system that allows businesses to gather important insights regarding customer satisfaction. piHappiness offers features for Emoticon-powered feedback collection, Net Promoter Score®, feedback forms, and Dynamic Questionnaires. With these tools, a customer’s satisfaction level and opinion can be tracked and monitored.
Real-Time Notifications
piHappiness is capable of sending notifications to the management and feedback acknowledgments to customers as part of its customer feedback management. This way, a customer feels accommodated and prioritized whenever they have complaints, concerns, and suggestions and decides to talk to the management.
Custom and Dynamic Questionnaire
piHappiness has a customer feedback platform that helps users in improving a survey’s questions. This helps in the response rate growth of customer feedback. It is easier to generate and edit questions to fit the business’s preference.
Detailed Analytics and Reports
piHappiness is powered by intuitive analytics that produces detailed reports on customer details like total responses, satisfied and unsatisfied customers, reasons for satisfaction and dissatisfaction, and inclination for product promotions. This information can be presented in graphs, tables and pie charts.
Show MoreOverview of piHappiness Features
- Customer Happiness
- Net Promoter Score®
- Feedback Reasons/Categories
- Feedback Management
- Customer Demographics
- Notifications
- Tab and Web Log-Ins
- Reports and Analytics
- Custom Demographic Reports
- Customizable Surveys
- iPad, Android & Kiosk Surveys
- Online, Email & SMS Survey
- Feedback Manager
- Real-time Alerts & Notifications
- Detailed Reporting
- Survey by QR Code
- Multilingual Survey
- Real-time fusion charts
- Consulting
- Premium Support
- Online Survey Link
- Survey Links by SMS
- Purchase separately
- Implementation
- Happiness Program Management
- Response based Questionnaire
- Promotional Video
- Group Live Dashboard
- Branding Filler
- Custom Intro Screen
- Survey response time display
- Question with sub-questions
- Multi-Category Selection
- Customer Participation Confirmation
What Problems Will piHappiness Solve?
Problem #1: Measure customer and visitor experience and employee loyalty
piHappiness allows businesses to identify promoters and detractors suing NPS® surveys. This way, issues can be easily spotted to provide the most efficient resolution to make customers, visitors, and employees happy.
Problem #2: Customer Effort Score
With piHappiness, complaints on customer service and inefficient processes are made known.
Awards & Quality Certificates
piHappiness Position In Our Categories
Because businesses have particular business needs, it is only sensible they steer clear of choosing an all-encompassing, ”best” software. Nevertheless, it would be almost impossible to try to discover such application even among popular software systems. The practical thing to do would be to set down the several critical factors which merit research such as key features, packages, technical skill capability of staff members, company size, etc. Next, you should double down on your product research comprehensively. Have a look at these piHappiness analyses and look into the other applications in your shortlist in detail. Such comprehensive research makes sure you take out unsuitable applications and subscribe to the system that offers all the tools your business requires.
Position of piHappiness in our main categories:
TOP
100
piHappiness is one of the top 100 Customer Experience Management Software products
If you are interested in piHappiness it might also be beneficial to investigate other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.
There are trendy and widely used systems in each software group. But are they necessarily the best fit for your enterprise’s specific needs? A market-leading software product may have thousands of users, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Read at least a few piHappiness Customer Experience Management Software reviews and consider the aspects that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, choose a few systems that fit your requirements. Try out the free trials of these apps, read online opinions, get explanations from the maker, and do your research systematically. This exhaustive groundwork is sure to help you select the most excellent software platform for your firm’s specific wants.
How Much Does piHappiness Cost?
piHappiness Pricing Plans:
Free Trial
Basic
$49.99/month
Premium
$99.99/month
Premium+
$149.99/month
Corporate
Contact vendor
What are piHappiness pricing details?
piHappiness Pricing Plans:
Free Trial
Basic
$49.99/month
Premium
$99.99/month
Premium+
$149.99/month
Corporate
Contact vendor
piHappiness offers the following SMB and enterprise pricing plans:
Basic – $49.99/month
- Maximum of 1 company and office
- Smileys
- Open text question
- E-mail notifications (Up to 10,000 Per Subscription)
- Real-time fusion charts
- Customer demographics
- Response-based and feedback questionnaire
- Promotional videos
- Downloadable reports
- Web reports
- E-mail support
Premium – $99.99/month
- Supports up to 2 companies and 10 offices
- Smileys
- Net Promoter Score
- Open text question
- E-mail notifications (up to 100,000 Per Subscription)
- Real-time fusion charts
- Customer demographics
- Response-based and feedback questionnaire
- Promotional video
- Customizable intro screen
- Question with sub-questions
- Multi-category selection
- Customer participation confirmation
- Downloadable reports
- Web reports
- Multilingual Survey
- E-mail support
- Offline tablet survey
Premium+ – $149.99/month
- Supports up to 10 companies and 100 offices
- Smileys
- Net Promoter Score
- Open text question
- Customer demographics
- E-mail notifications (up to 1,000,000 Per Subscription)
- Real-time fusion charts
- Consulting (Additional Charges)
- Premium support
- Online survey link
- Survey links by SMS (Separate Purchase)
- Implementation (Additional Charges)
- Happiness program management (Additional Charges)
- Response-based and feedback Questionnaire
- Promotional video
- Group live dashboard
- Branding filler
- Customizable intro screen
- Question with sub-questions
- Multi-category selection
- Customer participation confirmation
- Downloadable reports
- Web reports
- Multilingual survey
- Offline tablet survey
- Survey by QR Code
Corporate – By quote
- Supports up to 100 companies and 1000 offices
- Smileys
- Net Promoter Score
- Open text question
- Customer demographics
- E-mail notifications (up to 10,000,000 Per Subscription)
- Real-time fusion charts
- Consulting (Additional Charges)
- Premium support
- Online survey link
- Survey links by SMS (Separate purchase)
- Implementation (Additional Charges)
- Happiness program management (Additional Charges)
- Response-based and feedback questionnaire
- Promotional video
- Group live dashboard
- Branding filler
- Customizable intro screen
- Survey response time display
- Question with sub-questions
- Multi-category selection
- Customer participation confirmation
- Downloadable reports
- Web reports
- Multilingual survey
- E-mail support
- Offline tablet survey
- Survey by QR Code
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
0
We know that when you choose to purchase a Customer Experience Management Software it’s crucial not only to find out how experts score it in their reviews, but also to find out if the real users and enterprises that bought this software are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and piHappiness reviews across a wide range of social media sites. The information is then featured in a simple to digest way revealing how many users had positive and negative experience with piHappiness. With that information available you should be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for piHappiness?
piHappiness integrates with the following:
- Salesforce
- Office 365
- Microsoft Teams
- Hubspot
- Microsoft Dynamics
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